Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
4
It's like having a Starbucks in my home
on December 4, 2012
Posted by: Eric
from Largo,Fl
This is great when I first wake up and am too tired to make coffee. It's like having a Starbucks in my home.
Pros: Multiple Settings, Easy to use, Fast, Accommodates All Cup Sizes
Cons: HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Cool concept, weak coffee
on December 5, 2012
Posted by: Rick
from El Centro, CA
We got the maker so I could have regular coffee and my wife could have espresso. I like everything about the coffee maker except one thing: It makes weak coffee. Anything above the middle sized coffee cup on the selector ends up with dishwater. This is true of the k-cup packs and of the k-cup filter for your own coffee. I think it would not be hard to design/modify it to solve the problem, but as it is, I am not satisfied.
Pros: Accommodates All Cup Sizes, Easy to use
Cons: Weak coffee, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Well, I received my replacement unit…
on December 6, 2012
Posted by: Mr.DJ
from Big Bear, CA
...today (out of warranty) from Keurig in only two days time. Now, that's some speedy service. Unfortunately, the one this unit replaced died during the descaling process only after eight months of use. Like the four others I have previously owned, the pump on my prior unit also 'gave up the ghost' and ceased to function. This comes even after religiously descaling the unit every three months (whether the brewer's display had indicated it or not) and also after I had only used the recommended filtered/bottled water. Although 'out of warranty' (I actually purchased it last summer – 2011, but did not put it into service until earlier this year), this last one was replaced by Keurig at a reduced price, because in all actuality it had only actually lasted less than a year. I was also advised by the Keurig customer service rep that these units have no serviceable parts and cannot be repaired? Well, at least this evening I'm once again able to enjoy a fresh cup of coffee. Although I do own other coffee makers which work just fine, as well as own rare exotic coffees, I really don't drink coffee all day long; therefore, there's really no need for me to 'fire-up' a pot of coffee, as most will just go to waste. Besides, I prefer the 'no mess, no hastle' brewing that the Keurig brewers offer, as well as the ability to choose from a vast array of coffee and tea K-cups that I have purchased. Unfortunately, my favorite K-cup coffee 'Sugar Brush Maple' by Timothy's of Canada is a seasonable item and can only be purchased online whenever it does become available for only a short period of time. BTW, the replacement unit is model #B70 WR (warranty replacement) and it's different than the original model #B70 it replaced. The chrome handle is thicker and is made from chrome-metalized plastic as opposed to its predecessor's actual chrome-plated metal handle? Also, it did not arrive in or was it with a retail-type box. I was not supplied with the usual packet of owner's/operator's manuals/booklets. In addition, the back lit screen's size selection no longer indicates the 'brew over ice' size, but has been replaced by a minuscule 4 oz size reminiscent to that of an espresso?
Pros: Easy to use, Accommodates All Cup Sizes, Quiet, No Mess No Fuss, Fast, Lg Coffee Tea Selection
Cons: Does Not Last, Poor Pump Design, Pricey / Poor Value, No Serviceable Parts
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
broke in less than three years
on December 6, 2012
Posted by: LK
from Washington DC
I enjoyed the Keurig while it was working but after less than three years it kicked the bucket. Customer service said that nothing can be done to fix it. I expected that for such an expensive machine, i would get several years of use after it. Buyer beware!
Pros: Fast, Multiple Settings, Easy to use
Cons: Fragile, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Greatness
on December 8, 2012
Posted by: Starbucky
from Colleyville, TX
Verified Purchase:No
We have used ours 3 to 4 times per day for over a year. Wish it held more water for our heavy usage. We order different coffees and teas from all over. Very nice product!
Pros: Fast, Easy to use, Durable, Accommodates All Cup Sizes, Multiple Settings
Cons: Water Holder Too Small
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Died in 16 months.
on December 11, 2012
Posted by: Nanny1
from Virginia.
This coffee maker was really good when I first got it, Then it started acting up after the warranty went off.I finally tossed it out.I am trying a special addition one and if that one stops working then I am through with Keurig coffee makers.
Pros: Fast, Stylish, Accommodates All Cup Sizes, Multiple Settings, Easy to use
Cons: Fragile, Pricey / Poor Value, Noisy
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Love it, love it, LOVE IT!
on December 11, 2012
Posted by: Jaynee
from Roseburg, OR
I am not (more correctly I WAS not) a regular coffee drinker and wasn't even interested in a Keurig but my parents bouht this one for us for Christmas. I love it that I can get up in the morning at 4am for my workout and decide what flavor coffee that I want and be drinking it 2 minutes later! I have already treated myself by the time I get to the gym. I went out immediately and bought one for my office.
Pros: Fast, Accommodates All Cup Sizes, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Love my Keurig
on December 11, 2012
Posted by: Scrapbugger
from Manitoba
I love my coffee strong, my husband likes a weaker brew. We can satisfy both palettes. AND....no more wasted coffee poured down the drain. Always a fresh cup of java - delicious!
Pros: Stylish, Delicious brew, Accommodates All Cup Sizes, Fast, Multiple Settings, Easy to use
Cons: Pricey / Poor Value
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com