Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
3
Loved it, then developed problems : (
on January 4, 2010
Posted by: DMiller
from Southwest Louisiana
Purchased this Keurig as a gift for my husband for Christmas, we were very happy with it. However, a week later we started having problems with it. I called customer service and they trouble-shooted it over the phone, we hung up thinking the problem was solved. However, the next day the problem was still there. I called back two days in a row and both days they are saying that the technicians are really busy and will call back within a few days. [...]
Pros: Durable, Easy to use, Stylish, Multiple Settings, Accommodates All Cup Sizes
Written by a customer while visiting keurig.com
Customer Rating
5
Great Machine!!
on January 4, 2010
Posted by: T.M.
from Nashville, TN
This is such a super concept! Received this as a gift and I am in love - it's what gets me out of bed every day! EACH and EVERY cup tastes fantastic and there is NO cleanup or waste!!
Pros: Stylish, Accommodates All Cup Sizes, Multiple Settings, Durable, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Great idea, but machine broke down
on January 4, 2010
Posted by: Rosebud13
from Patchogue, NY
My family uses this machine for coffee, hot cocoa and hot water for instant cup of soup. It worked great for 5 whole days, but on the 5th day, it just stopped working. Got no reply from email and am currently still on hold waiting for a technician. Friends who own this machine love it - which is why I got one. I just wish I got more than 5 days of use from it. Hope customer service will be able to remedy the problem.
Pros: Accommodates All Cup Sizes, Multiple Settings, Easy to use, Stylish
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
Great for The Doctor On-Call
on January 3, 2010
Posted by: DocDO
from Detroit, MI
I will use this everyday. For a physician who is "on-call" this is ideal. Not a lot of waiting for that needed cup of coffee on the way to the hospital. No messy coffee carafe with old coffee and wet grounds waiting in the filter basket whenever you finally return home.
Pros: Easy to use, Durable, Large Mug Size, Ready When Needed, Super Fast Brewing, Stylish
Cons: Need 12 oz Size
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System now has five brew sizes: 4 oz., 6 oz., 8 oz., 10 oz., and 12 oz.
Written by a customer while visiting keurig.com
Customer Rating
5
The Best
on January 3, 2010
Posted by: milkmaker
from california
Yhe best thing I have ever got for a present. I love this maker. Haven't been to [...] since I received this for christmas.
Pros: Multiple Settings, Easy to use, Durable, Accommodates All Cup Sizes, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Disappointed
on January 2, 2010
Posted by: Dan the coffeeless
from Syracuse, NY
We love the brewer when it works. Problem is we haven't been able to use it for more than a couple weeks without it breaking. Keurig graciously replaced the first one but now the replacement has stopped working exactly as the first one did.
Written by a customer while visiting keurig.com
Customer Rating
5
Worth every penny
on January 2, 2010
Posted by: Jen B
from Lancaster, PA
I was looking to get a small brewer after using my Sister-in-laws. Loved the taste and convenience. Then, I got the Platinum for Christmas. It's fantastic. I brew a cup while I put my lunch together before work. I can have tea or cocoa when I get home and there are no wasted pots of coffee on the weekend. Best gift I got this year. In fact, my sister got the small one and has already returned it to get this one for herself.
Pros: Easy to use, Stylish, Durable, Multiple Settings, Accommodates All Cup Sizes
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
great for individual or for party
on January 2, 2010
Posted by: Kathie's Kitchen
from Springfield, Illinois
Received this about 2 weeks ago. I used it at a small party last week. Two different guests were so impressed that they each ordered one. I also ordered one for my son, and he no longer drinks cold coffee all day while working from home. This is so easy and the products are in every strength and type. I like decaf and my husband likes regular, so now we can both be happy in under two minutes.
Pros: Accommodates All Cup Sizes, Easy to use, Multiple Settings, Cleans up nice and easy, Stylish, Durable
Cons: Need more decaf flavors
I would recommend this to a friend!
Written by a customer while visiting keurig.com