Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
How did I live without it?
on January 10, 2010
Posted by: T-nurse
from Burbank, CA
This machine is so easy to use. I love it so much!! It makes every cup taste so fresh and delicious. I would recommend the investment for anyone who loves coffee. I switched to this because I would constantly make a pot of coffee everyday, and by the time I got to my second cup, the pot turned off or the coffee was not fresh tasting anymore.
Pros: Multiple Settings, Durable, Accommodates All Cup Sizes, Stylish, Easy to use
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
First one bad, replacement bad
on January 10, 2010
Posted by: Gizmo
from Enola, PA
First one lasted 5 months and either the electronics failed or the pump would not work, got replacement 3 days ago and now this one shuts off and will not stay on, let alone brew a cup of coffee, waiting for tech support to call back. I would have to rate this platinum version a piece of junk. I have an elite at our beach house and a travel brewer we have not had any problems with.
Pros: Accommodates All Cup Sizes, Multiple Settings
Cons: Electronics Bad
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Makes a delicious cup of coffee!
on January 10, 2010
Posted by: Quel
from Chicago, IL
I am the only coffee drinker at home so this is perfect for one cup serving, no wasted full pot to throw out. Just love it! Coffee taste delicious also!
Pros: Multiple Settings, Easy to use, Stylish, Accommodates All Cup Sizes, Durable
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
AWESOME!
on January 9, 2010
Posted by: Lorri
from Long Island New York
This is the best system I have ever owned. It really is too simple to use, extemly fast and delicious!
Pros: Easy to use, Multiple Settings, Stylish, Durable
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
Beautiful
on January 9, 2010
Posted by: Mr Jingles
from Ottawa, ON, Canada
Fast, Easy, I am probably already half way done my coffee by the time my toasts pops.
Pros: Easy to use, Stylish, Accommodates All Cup Sizes, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Keurig Systems Plagued With Problems
on January 9, 2010
Posted by: Laurel the Disappointed
from Shakopee, MN
I must admit that I am VERY disappointed. I LOVE the concept of this machine, but apparently Keurig is plagued with consistent problems with this machine and others. I have had my B70 for less than a month and it's already defective. It started shutting itself off even before it would attempt to start to brew. At first I dismissed it to user error but during this last week, it's been shutting itself off in the middle of a brew cycle - the display goes to "not ready" and then it just completely powers off! I double checked the settings and the auto off is disabled so it's not user error. I have used bottled water from day one, so Keurig is not going to get away with telling me that I need to descale the thing. I'm also disappointed with their customer service - like other reviewers, I too am getting the run around. I called Customer Service on Thursday and after spending several minutes giving my name, address, phone number, email address, purchase date and serial number (by the way, I had already registered my unit online so I found myself wondering why I was having to provide all of this information again on the phone) I was told "gee, we sold thousands of them on QVC so our call volumes are very high right now." So, after providing all of the information to Customer Service and describing the problem I was then told that I must speak to a "technician" for further assistance. After waiting on hold for several minutes I was informed that there wasn't a technician available and assured that someone would call me back within 48 hours. How maddening! As you may suspect, it's been 24 hours and not a single attempt from a technician to contact me has been made (I have caller ID so I know that no attempt to contact me has been made). I attempted to call Keurig again Friday afternoon to see if perhaps one of these so called busy technicians was available but guess what? They all went home for the day. As you may have seen with other reviewers, their technicians have bankers hours working only Monday to Friday until 5 or 5:30pm ET. Good grief! Because I do love this machine, I'm going to give Keurig a chance, although I'm fairly confident that a replacement machine probably won't last very long either. From what I've read, most folks can't seem to get one to last more than about 1 1/2 years. As with other reviewers, this is very disappointing considering the cost of this machine. You'd expect better quality and much better customer service for the price. And if you look at other negative reviews, you'll see that this problem has gone on for years! On a positive note, I disagree with those who indicate that the coffee is weak - I've tried several of the varieties and like most of them - and I have certainly NOT had any problems with weak coffee and I have been brewing my coffee at the 9.25oz size. I simply can not understand how anyone thinks that the coffee is weak. I've had enough Starbucks coffee to tell you that the Bold and Extra Bold K-Cups live up to what you'd expect! My only other disappointment with this machine is the lack of mug warmer. I have my B70 set for the maximum temp which is 192 degrees. It's hot when it first brews, but with no mug warmer (the machine simply has a little drip tray plate) the coffee cools off quickly. To get around this problem, I purchased a mug warmer and simply replaced the drip tray with the mug warmer - that way I can brew a cup of coffee but don't feel like I have to rush back in to the kitchen to get to it before it starts cooling off. I'm quite surprised, actually, that Keurig hasn't designed a built in mug warmer. I think it would be an ingenious idea!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Great idea, but machine broke down
on January 9, 2010
Posted by: Rosebud13
from Patchogue, NY
My family uses this machine for coffee, hot cocoa and hot water for instant cup of soup. It worked great for 5 whole days, but on the 5th day, it just stopped working. Got no reply from email customer service. Called and spoke to a technician (they wouldn't let me wait on Hold for longer than 30 minutes, so I waited 3 days for them to call me back). The technician instructed me to use a paper clip to make sure all spouts were clear and I ran several hot water cycles using different cup sizes. So far the problem has not re-occurred. I am hoping that was the problem. Customer service told me there were many calls of this nature after Christmas. Keeping my fingers crossed! (a previous review from me was deleted from this site. Wonder why)
Pros: Stylish, Easy to use, Accommodates All Cup Sizes, Multiple Settings
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
Cant Wait to Get My Own!
on January 9, 2010
Posted by: JustKris
from NJ, New Jersey
I used this coffeemaker at a friend's house when we visited for the weekend. Im hooked and I can't wait to get one of my own!! :)
Pros: Easy to use, Stylish, Multiple Settings, Accommodates All Cup Sizes, Quick
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com