Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Goodbye Starbuckeroos
on January 25, 2010
Posted by: Liz da Coffee Lover
from Salt Lake City
I absolutely love my new Keurig. I purchased it at [...], for a great price.[...]I love how fast it brews a cup of coffee. It makes great iced drinks also. I have the timer set, so it turns on at 6 am and gets the water hot for me. All I have to do is press 'brew' after putting a kcup in. There are so many different types of coffee, tea and hot cocoa to try. I used to go to "that one coffee shop" and spend $3.00 a day on an Americano with flavorings. Now, I can make my own coffee which is so fresh that it tastes like espresso vs coffee!
Pros: Accommodates All Cup Sizes, Fast and Convenient, Durable, Stylish, Hot or Iced capability, Easy to use, Multiple Settings
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
Best Method for Brewing Coffee
on January 24, 2010
Posted by: Anonymous
from Scranton, Pa
Extremely EASY to use- my 13 yr old Son LOVES the hot cocoa. We brew coffee, tea, chai, iced tea and hot cocoa. The BEST method for brewing coffee- AND the coffee selection can't be beat, especially when entertaining. Many times I'd have to brew a pot of coffee then boil water for tea or instant decaf coffee[yuck!], now it is no longer an issue- everything is accomplished with my AWESOME Keurig B70 :D Thank you Keurig!!
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Where have you been all my life?
on January 23, 2010
Posted by: Patricia, the former skeptic
from Ventura, CA
Every cup is fresh brewed! What a great concept. It only takes a couple minutes, I don't have to drink the same as everyone else, and I KNOW it has not been sitting around for an hour. I love not having to clean the pot out and I can easily use my bottled water to fill it. Be sure to get the premium - you will love the extra water storage, size selection (takes thermal mugs too) and features. A great way to start out happy every morning. Best purchase I have made in years.
Pros: Easy to use, Accommodates All Cup Sizes, Multiple Settings, Stylish, Durable
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
Stopped working after 1 month
on January 23, 2010
Posted by: Anonymous
from Galloway Township, NJ
Got this as a Christmas gift & enjoyed 30 days of great coffee that is easy to brew. On January 23rd, the brewer stopped drawing water. I attempted removing & re-seating the tank several times without success.
Pros: Multiple Settings, Easy to use
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
pump problems
on January 23, 2010
Posted by: Anonymous
from Helena, Montana
I am on my 3rd B77 brewer in less than a month, The first one just shut off after 2 days, exchanged for a new one, the second would shut off after each brew. Keurig then sent me a replacement, so far it is working OK but can only use bottled water. It seems there is a major problem with the pump. Many other consumers have had similar problems. I would not recommend this product.
Pros: Accommodates All Cup Sizes
No, I would not recommend this to a friend.
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
2
Stopped working after one use.
on January 22, 2010
Posted by: Anonymous
from CA
Received the b70 yesterday, I tried 2 k cups and worked, turned it off overnight. And the next day when I turn it on it says not ready and shuts off by itself. I didn't expect a [$] machine to malfunction after one use. How is that even possible? Wow. And the technicians are only able to call me on Monday. And all of the hassle to return it back etc. Wow is all I can say.
Pros: Easy to use
Cons: After 1 use, Fragile, Stopped working
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
If it would only work the way it should!
on January 22, 2010
Posted by: Denny
from California, Kentucky
Maybe I'm jinxed by the coffee demon but I just received my 3rd Platinum series maker and it worked fine for a week and is now doing the same as the other 2 previous. When you turn it on it will brew one cup of coffee and it shuts itself off. If you do not wait until it cools completely it will just keep shutting itself off. There's no way on God's earth I could be the only one experiencing this problem. I love the concept of the maker and have already bought numerous k-cups. But you shouldn't have to put up with this kind of quality. When Keurig sent me the 3rd one they said this was an isolated problem. Come on Keurig, 2 from Macey's and now one from you directly. I will be calling customer support when you open Monday! I have also moved the maker to various outlets in the house and that has nothing to do with problem.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
If only it worked all the time.
on January 21, 2010
Posted by: Anonymous
from Washington, DC
I got a B77 Platinum brewer for Christmas. Within a week, it sporadically started being unable to draw water from the reservoir and would shut down. It does not need descaled, it is not clogged, the pump simply is unable to draw water. I returned my first machine, and got a new one. Within days I was having the same problem. It doesn't happen every time, but it happens regularly. I've found it is more likely to be unable to draw water after I've brewed an extra strong k-cup. I can resolve the problem by thunking the reservoir down to force water into the pump. But for a [$] machine, this is unacceptable. Do a search online, there are many people having this same problem - I think it has to do with the new quiet pump technology. It is a great concept, I just wish they could resolve this problem. [...] tells me they have had many machines returned for this issue.
Pros: Accommodates All Cup Sizes, Easy to use
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com