Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
2
Not Long Lasting
on September 15, 2013
Posted by: AriesGirl
from Dallas, TX
I loved the ease of use, but this is the 3rd Keurig I have had. The first one was the basic edition, but I had problems with it and decided to upgrade to the platinum edition because of the features such as multiple cup sizes. However, that one conked out and customer service replaced with another one because it was under warranty. However, that was about 2 years ago, and now that one has conked out - I've descaled it, cleaned the needles, etc. and it just won't work anymore. I thought these machines were supposed to be built to be long lasting, but apparently not.
Pros: Fast, Easy to use
Cons: HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Worked great & then did not work at all
on September 14, 2013
Posted by: Dani loves coffee
from Seatte WA
It was very convenient, and I loved it for daily use, and for serving guests who appreciate the variety like we do. However, today when I plugged it in, it would not work, and customer service had no solution other than to offer a nice discount for a new one. This means no coffee at home for 3-7 business days- which is terrible.
Pros: Easy to use, Multiple Settings, Accommodates All Cup Sizes, Fast
Cons: Pricey / Poor Value, Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
LOVE IT
on September 13, 2013
Posted by: Nana
from Rice Lake, WI
The English Breakfast tea is great. Very nice coffee maker. Can now have Starbucks coffee at home and relax on the deck.
Pros: Fast, Accommodates All Cup Sizes, Stylish, Multiple Settings, Durable, Easy to use
Cons: Pricey / Poor Value
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
3 Years Old, Breaking Down
on September 10, 2013
Posted by: Amanda
from St. Paul, MN
I loved this machine, but in the past year (machine is 3 years old) it has been extremely unreliable. I never know if today will be the day it will not brew or only brew an ounce or two. Very disappointed with its useful life.
Pros: Stylish, Accommodates All Cup Sizes, Multiple Settings
Cons: HARD TO CLEAN, Unreliable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
I'm buying a second pot for our RV
on September 10, 2013
Posted by: Kay
from College Place, WA
I LOVE my Keurig coffee pot. We take it with us in the RV, so we're getting a second one to eliminate taking it back and forth. I used to throw coffee away, but not anymore. And no stale coffee taste later on in the day, I get a Fresh cup EVERY cup. Keurig, where have you been all my life???
Pros: Stylish, Fast, Durable, Multiple Settings, Accommodates All Cup Sizes, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Is just a 'OK' unit.
on September 8, 2013
Posted by: Tazzin
from Dallas, Tx
Ok, I to start off by saying that unless you don't mind buying another unit in about 1-1/2 to 2 years of moderate (everyday use), DON'T BUY ANY OF KEURIGs products (I'll explain in a a bit). I will say that Keurig has a GOOD variety of drink flavors and that is one of the biggest PROs that Keurig has going for it. The other one is that it is easy to use and makes a cup of coffee/tea. Now on CONs. Please note, i'm not trying to make anyone 'not buy' or 'buy' this product, only giving my facts. Ok.. Keurig, should have made every unit water supply line compatible, only one model is water supply line compatible (poor choice of leaving this option off). My current unit is my 3rd unit which has lasted about 21 months and is technically still working but is having issues with pumping water into the coffee cups with K-Cups being used. Sometimes the unit would stop in mid-stream and I'd have to hit the brew button again to make is complete the cycle. Now after doing some research on the web, I found one guy had figured out the issue (his issue) that might be my issue, but I haven't confirmed that yet. So, I have watched the video on youtube on how the cause of the issue. The cycle was this for my Kuerig. It took water into the heating tank just fine, heated the water just fine, but when it was pushing the water from the tank through the coffee K-cup and into the coffee mug, it lacked pressure. Come to find out, the 'airpump' that pushes into the water tank, thereby forcing water out the water tube leading to the K-cup was getting weak. After more research on youtube, the guy I mentioned before, showed the reason. There are solenoids above the airpump. These solenoids were leaking water ever so slightly and when it leaked enough, a water droplet would land on the airpump below the solenoid (which is a very poor design). This, over time, would cause corrosion in the airpump shaft that runs the diaphragm for pump the air into the water tank. I'm not saying this was my issue but it is either this OR the pumps are not made to last, hence, Keurig is not using quality or durable parts in their high dollar Keurig. What I'm about to say is also 100% not supported by Keurig but I feel the information needs to be known. IF you try to fix anything on the unit yourself that is not described in the manual, your warranty is VOID. BUT, IF you are very much a handyman, and know your way around appliances and electronics, you can replace the air pump and solenoids for roughly about 50 bucks but removing the topper from the unit is complete hassle and requires a dremel tool or something of the like. Don't get me wrong, the concept is great and it VERY nice not to have to make a pot of coffee and have the convenience of K-Cups. The information I described above is found by simply Google'ing 'Keurig troubleshooting' and you'll see the information for yourself. ALSO, you should know that Keurig doesn't fix any unit, they will offer you a new unit at their discretion under their terms, but not fix. Which is not a bad. But the fact comes down to this... Parts that don't last. Keurig doesn't repair their units. If they are so 'proud' of this product, they should treat their buying customers better to backup their 'service' and use much more reliable parts. My wife and I love the one we have so were offered another new one at a discounted rate for our troubles, and since how I know how to work on appliances and electronics and my unit is out of warranty anyway, I'm going to replace the Solenoid and Air Pump when the new one arrives but just in case the current one goes completely dead in the process, I have the new one. I don't want to throw this into the dump, so I'm going to try and recycle as much as possible.. KEURIG, YOU SHOULD OFFER THE SAME TO AVOID THE LAND FILLS FROM FILLING UP WITH KEURIG UNITS. Sorry had to through that in.. Anyway, that is my experience(s), take it for what you will. Again, if you don't mind buying a unit every couple of years (or having it serviced by someone who knows how to fix them), I would recommend Keurig. IF you want long lasting performance from a single cup coffee brewer, find another brand. Mr Coffee makes one that uses K-Cups but get the feeling it utilizes the same parts. I'm not 'recommending' or 'not recommending' Keurig products because it is all a personal preference and what are you willing to put up with. I hope this gives you information to help with your own preferences and decisions.
Pros: Stylish, Multiple Settings
Cons: Pricey / Poor Value, HARD TO CLEAN
Written by a customer while visiting keurig.com
Customer Rating
3
LASTS ABOUT 1 YEAR
on September 7, 2013
Posted by: onecentrose
from So Cal
Great when it works. Need to get a new one every 12 to 18 months.
Pros: Accommodates All Cup Sizes, Multiple Settings, Easy to use, Stylish, Fast
Cons: Does Not Last, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Very good unit, just not real reliable
on September 5, 2013
Posted by: Al
from Springfield, OR
We love it, use it every day. Problem is this is our third one that has quit shortly after warranty is up. One of them quit just before warranty but I've gotten addicted to it so I just buy another one. Will have to be satisfied with "regular" coffee until our new one gets here.
Pros: Multiple Settings, Accommodates All Cup Sizes, Easy to use, Stylish, Fast
Cons: They Don't Seem To Last
I would recommend this to a friend!
Written by a customer while visiting keurig.com