Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
3
Too expensive to quit so soon!
on September 26, 2012
Posted by: Birdie the Tweeter
from Whitesburg, KY
Quit working after 21 months-only spit out about an ounce. Ended up being very expensive since it was used only occasionally. I called for help and was offered a new one at a lower price. Can't repeat mistakes. The first one was an indulgence, can't do it again.
Pros: Accommodates All Cup Sizes, Very Convienent, Easy to use, Fast
Cons: Pricey / Poor Value, Too Costly To Not Work
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Expensive, fails after warranty is up
on September 26, 2012
Posted by: G the Fire Chief
from Danville, Illinois
My 3rd unit now and it quits working 2-3 months after warranty is up. On all there are Electronic issues with pump starting and quitting in a couple of seconds not making a full cup, customer service no help.
Pros: If It Works Its Great
Cons: Warranty Not Long Enough, Pricey / Poor Value, Noisy, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Just like everyone else, stopped working
on September 27, 2012
Posted by: SMChic
from Ft. Leavenworth, KS
Our brewer worked great for the first six months. Then we would have sketchy times when it would only put out a little water or it would take a little extra time to get it to brew. We would descale the machine and it would start working great again. Then we started having times when it wouldn't brew at all and would tell us to descale. So we would descale it, might get it to work. Last 3 months, hardly ever works, constantly says descale. Can't even get it to brew to descale. Of course we are out of warranty and it will cost me to get a new one. Pretty frustrated since it is only 18 months old. Should be able to get a lot of miles out of a coffee pot, but not so. These same issues also happened to my brother and my father. Looks like we are not alone though, seems like it has happened to a lot of people. Save your money and get another style of brewer or all together another brand. Very disappointed.
Pros: Easy to use, Stylish, Multiple Settings
Cons: Fragile, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Dead after 15 months of use
on September 29, 2012
Posted by: Billd888
from Redondo Beach, CA
Began having problems after the first months of ownership, called support and was told that there should have been a "descale" message on the display, never appeared until the system was 9 months old, cleaned it regularly anyway, but that didn't help. Cleaned it in April after seein the descale message and again in July. After July cleaning it only brewed about a half dozen cups and became completely unusable,plugged in, powered on, but no light on the display. All during the time it was working had constant problems with clogged needles from piercing the K-cups. Would not recommend to anyone.
Pros: Multiple Settings, Easy to use, Fast
Cons: Pricey / Poor Value, HARD TO CLEAN, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Not a loyal customer anymore
on October 1, 2012
Posted by: Not happy
from greensboro nc
Don't waste your money!!! I purchased one less than two years ago and it stopped brewing any water. I called customer service and tried cleaning the needles and descaling. Nothing worked. They offered me a discounted price to buy one which is the same price any customer can get at any retailer. Why would I spend more money on an expensive product that will break again. They didn't seem to care about the consumer and have lost money on all the kcups I would have bought for years to come!!!!
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
B70 air lock, goes back to prime
on October 2, 2012
Posted by: Debbie the Nurse
from Ottawa Ontario Canada
after making a cup, the machine goes to 'prime' rather than 'not ready yet'. There appears to be an air lock and the only way to get it to work is to unplug it or remove the reservoir and replace. Would like to return it, but there are no more where I bought it.
Pros: Accommodates All Cup Sizes, Fast, Stylish, Easy to use
Cons: Gets An Air Loc, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
so disappointed
on October 3, 2012
Posted by: disappointed
from WI
This machine is not worth the money. Like so many others that have posted reviews, ours broke down at about 1-1/2, 2 yr point. At first, it was slow and then it would drip only about 1/2 cup, then only an inch in the bottom of the cup and now it won't work at all. We only use filtered water, so I agree with many that this is not the problem. We use the vinegar according to Keurig suggestions on a very regular basis. Way too pricy to keep replacing that often. I would think that the manufactuer could easily see that there is a major flaw that so many of us are experiencing here. It would be one thing if it were an occassional problem with consumers, but there are so many complaints that I gave up reading them all! The people who have positive posts and would reccomend this product have only had their keurigs for a short time. I feel bad that they will most likely have issues that the majority of us have had here. After reading all the negative posts, I just find a very large flaw with a company that cannot or WILL NOT fix such an obvious problem and continues to market such a poor machine at such a high price. We will be taking our business elsewhere.
Pros: Accommodates All Cup Sizes
Cons: HARD TO CLEAN, Not durable, Pricey / Poor Value, Noisy
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
too expensive to replace every year
on October 4, 2012
Posted by: gj
from indiana
Verified Purchase:No
Loved the machine but it only lasted 13 months. They are too expensive to replace that often. I have other coffee pots that have lasted way longer. This is too bad because the coffee is great.
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com