Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
3
Unsure
on September 18, 2012
Posted by: Paula
from NH
This is my second brewer, and like the old one, it has a temp setting, which does not seem as hot as my old one. In addition, any brewing over 8 oz is just too bland and watered down. It seems like they sped up the brewing cycle, which in my mind means less time that the water is filtering through the coffee. I am disappointed.
Pros: Easy to use, Multiple Settings, Fast, Accommodates All Cup Sizes
Cons: Lrg Brews Lack Flavor, Hotest Setting Not Hot
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Piece of Junk
on September 20, 2012
Posted by: Von the ex-customer
from Salt Lake City, UT
I just purchased my fourth full size Keurig brewer - only because the first three only lasted about a year each. I registered each of them and I have purchased all of my K cups from the Keurig on-line store. The only reason I have continued purchasing brewersfrom them is because I have built up points from my purchases and was able to use them to help purchase the brewers. I currently have an inventory of approximately $150 of K cups and needed another brewer in order to use them. But, from now on, I will purchase K cups one box at a time from a retail outlet and when this brewer dies (probably in about 1 year), I will buy another brand that lasts longer and is worth the money. And, I would think that this review will not be added to the web site.
Cons: HARD TO CLEAN, Pricey / Poor Value, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Did Not Last
on September 21, 2012
Posted by: L
from NY
Verified Purchase:No
I thought for the price I would get more than 1 year out of the pot
Cons: Lasted Only 1 Year, Very Disappointed
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
What I look forward to every morning!
on September 22, 2012
Posted by: Beckster
from Fort Saskatchewan AB CANADA
Love this machine, we use it everyday! I look for sales on the website and do pretty well even on my flavored and decaf coffees that you pay big bucks for in stores. I do wish they'd get the Canadian site running as I'm tired of paying a brokerage fee and from what I can see the coffee is already in Ontario!!
Pros: Accommodates All Cup Sizes, Easy to use, Multiple Settings, Durable, Fast
Cons: K Cups Can Be Pricey
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
Very Disappointed
on September 22, 2012
Posted by: Dissatisfied customer
from Troy, Mi
Verified Purchase:No
Only lasted 2 years.
Pros: Multiple Settings, Accommodates All Cup Sizes
Cons: Broke After 2 Years, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Great coffee but inferior quality brewer
on September 23, 2012
Posted by: Retired Army Nuclear Warhead Technician
from Patriot Corners, Michigan
The machine brews fabulous tasting coffee without question. The variety of available coffee types and flavors is excellent. The quality of the brew system is questionable and here's why: Read the other reviews here and you will see a theme emerge that reflects similar problems. I have a drinking water purification system in my home and when my brewer failed after less than 2 years, the customer service rep basically blamed the failure on my not descaling every 90 days. The machine has an automatic descaling alert which evidently does not work well enough to protect the unit from damage and there are no warnings in the instruction manual, which, only recommends descaling every 3-6 mos. In other words this machine is very sensitive and I have my doubts as to whether my machine malfunction has anything to do with descaling anyway. My brewer bacame inoperable and would not even turn on. I also had issues with the brewers electronics acting up from the time it came out of the box, brewing the wrong cup size, and refusing to brew on occasion. Sometimes I had to switch the machine off and on again to get it to brew. When I initially purchased my brewer I had read reviews stating that the circuit board had some issues with getting too hot from being too near the heating element, and that, the company was working on repairing the issue. In the end they replaced my brewer out of warranty for about half the cost of a new brewer. My only other concern is that they came out with a NEW brew system and the selection of K-Cups now available even here on the Keurig website is getting smaller and smaller. I would recommend this brewer based on quality of the brewed cup of coffee, however, I would tell my friends about the cost and expense.
Pros: Great tasting coffee, Easy to use, Fast, Multiple Settings, Accommodates All Cup Sizes, Stylish
Cons: Not durable, HARD TO CLEAN, Fragile, Pricey / Poor Value
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
3
Thank God for the Warrenty
on September 23, 2012
Posted by: Robert
from Sherwood, Oregon
Verified Purchase:No
I just recived my 3rd unit Keurig had to replace it twice now. Descaling doesnt work well with this product. Using Bottled water and running vinger throught the unit every month. 2nd maker went into descale and would not work correctly even after spending 45 min on the phone with a keurig Tech. Coustomer Service is TOP NOTCH with this company.
Pros: Easy to use, Multiple Settings, Accommodates All Cup Sizes
Cons: HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Please, do not buy this brewer!
on September 25, 2012
Posted by: Rocky.
from San Diego
Best advise I could give to those looking to purchase a Keurig: DO NOT BUY. I am on my fourth Brewer. They only last a 1 yr. or just past the warranty period, tops. I Descaled as required and maintained my brewers but with the same results. Disfunctional, will not brew, would work for a couple days after, than completely stop working. Don't buy.
Pros: Easy to use, No Mess, Fast
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com