Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
AWESOME!
on January 30, 2010
Posted by: keuriglover
from Austin, TX
I love the variety of the coffee and tea options. I am finding many new favorites! Received the frother and I LOVE IT! I am drinking a lot more tea...becoming very zen! The downside is that I am collecting boxes of k-ups in my pantry! I love it, love it, love it!!!!!I [...]
Pros: Stylish, Multiple Settings, Accommodates All Cup Sizes, Easy to use
Cons: Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Having same problem
on January 30, 2010
Posted by: Anonymous
from Sherman, TX
Unfortunately I'm having the same problem with the machine turning off after brewing one cup. I would have to insert a safely pin into the machine needles to clean out the machine after EVERY cup of coffee to get it to turn back on (on the advice of the Keurig Tech Support People)! This is unacceptable! I've only had the machine since Christmas 2009! I have my second call into the tech people now because now it won't turn on at all! I LOVE this machine when it works properly and am hoping that they will find a solution to the problem. If/when they do, I'll happily return and update this review! Right now, I'm just very frustrated... it seems like I just wasted a LOT of money on my machine and accessories/k-cups!
Pros: Easy to use, Stylish, Accommodates All Cup Sizes, Multiple Settings
Cons: HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Love this product!!!
on January 30, 2010
Posted by: Beverly
from Huntsville, TX
My husband and I bought this product last week. We love it! I will buy one for my office next! Great for coffee and tea!
Pros: Durable, Accommodates All Cup Sizes, Easy to use, Stylish
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
trouble with Platinum
on January 30, 2010
Posted by: Karin
from NC
I am on my third Platinum. The first one worked fine for about nine months then one day just stopped drawing water. Called Keurig customer service, they sent us a new one, this one worked for about two days and then started doing the same thing. Keurig again sent us a new one, this one wokrked fine for about a week and then also stopped drawing water.. This is getting ridiculous, I used to LOVE my keurig, now I am so frustrated with it I dread making my coffee. I am thinking of trying a different brand of coffee maker if keurig doesn't fix this defect.
Pros: Accommodates All Cup Sizes, Multiple Settings
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Had too many problems to keep it....
on January 30, 2010
Posted by: Disappointed with Platinum
from IL
Unfortunately for us, this model was a bust. We bought 2 units from 2 different [...] and had the same problem with both not being able to draw the water into the resevoir. We ended up returning it and changing to a Special Edition. Pretty sure it was a bad batch since I know 2 other people with the Platinum that never had the problems we did, but couldn't justify buying another Platinum. Love the Keurig though and look forward to more use with my new Special Edition model.
Pros: Easy to use, Stylish, Multiple Settings, Accommodates All Cup Sizes
Cons: Defective Unit X2
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Not So Fast
on January 30, 2010
Posted by: Coffee Anytime, Anywhere
from Antioch, IL
Before I begin my review I wanted to let those thinking about purchasing a Keurig to know it has one advantage over the Tassimo, you can brew your own coffee. However, I concur with one of the other Keurig coffee owner who felt, jinxed. We purchased a Keurig Select (B77 Model) from [...]as an upgrade... twice. The first time on Nov. 7, 2009, right away my wife and I began using it. We noticed immediately compared to our first Keurig (Elite-Target) it was so much more quiet and our selection of cup sizes were better for us since we drink larger cups than the Elite. Two weeks later after programming it to our liking, it began to shut off on it's own as well as in the middle of brewing a cup of coffee. [...] Thinking that it was just a glich I purchased another one on Nov. 25, 2009 we began to use it, and 3 weeks later it started again, but this time I contacted the tech support explained to them about the overheating at the top of the unit (CPU). He sounded so surprise and was suppose to have someone contact me they never did. I have been on the Keurig website searching and researching contemplating buying another unit but I don't think so. I have had a Tassimo longer than my original Keurig and will probably buy another one this time the Bosch. I will miss the Keurig for it's ability to use your own grounds, [...]Hopefully the engineers at Keurig will receive the reviews and correct the overheating problem and contact me with good news.
Pros: Multiple Settings, Stylish, Easy to use
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
A turn off
on January 30, 2010
Posted by: Anonymous
from Queen Creek, AZ
This machine worked for about 30 days and then started to turn off after each use regardless of the auto shut off settings. This malfunction makes all of the time related settings useless. I enjoyed the wide variety of coffees and the filter cup insert to brew my favorite fresh ground beans. [...]
Pros: Filter cup insert, Stylish
Cons: Does not stay on
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
if it worked...
on January 29, 2010
Posted by: Molly's Mama
from New Jersey
The first 3 weeks we loved our brewer, then it started acting up! It would make one cup & then turn off. A few times it would make a 1/2 of cup & turn of!! I called to let Keurig know about this problem[...] When i finally spoke with the tech, he seemed very surprised by what our brewer was doing, which seems to be a very common problem as I'm reading other reviews!! I am happy to say they are replacing our brewer, I can only hope the same thing doesn't happen after 3 weeks again, because while it was working we LOVED it!!
Pros: Accommodates All Cup Sizes, Easy to use, Stylish, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com