Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
3
Good concept, but high failure rate
on January 31, 2010
Posted by: HancockBS
from Virginia
First brewer lasted about 80 days before beginning to shut down after every cup. Brewer fails to draw water into the heating chamber and shuts down to avoid complete failure. After several calls to Kuerig, received a replacement, but it has the same problem. Currently waiting for Kuerig to call me back. See other reviews at [@] Make sure you read the recent reviews. Many people are experiencing this issue. I loved this brewer when it was new and working properly. It disappoints me to have these issues and get spotty support from Kuerig. Hopefully they will continue to stand behind the product, but frequent replacement is not the right answer. Acknowledge and fix the problem Kuerig.
Pros: Accommodates All Cup Sizes, Multiple Settings, Easy to use
Cons: High rate of failure
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Brewing nightmare!!!
on January 31, 2010
Posted by: Anonymous
from San Bernardino, CA
My wife and I bought the B70 in Sept 2009 after co-workers bought one for our office. The first B70 worked great for about a month, then the "Quiet Brew" became a loud brew. [...]. Since then, we have had to exchange it two more times because the pump stopped drawing water unless we shook the machine. What is the problem Keurig?
Pros: Stylish, Easy to use
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Great product when pump works
on January 31, 2010
Posted by: Charlotte
from Newport News, VA
Love this coffee maker when it's working properly. I am another person experiencing issues with the poor pump design. After brewing a cup, the internal reservoir tries to refill and cannot complete the process and the machine shuts itself off. I called customer service today, waited on hold for 20 min, had to give all contact information that should be available since I provided it online for my warranty, and then never got to speak with a technician. I was told they had "high call volume" and should expect a call back within 24 hours. After a bit of web hunting, I have found MANY people with the same problem and it is solved by getting a replacement machine from Keurig or the retailer of the original purchase. Clearly, the product is faulty and Keurig must own up to it. I love your product--it really is the perfect way for me to enjoy coffee! Just admit and fix the problem!
Pros: Easy to use, Stylish, Accommodates All Cup Sizes, Multiple Settings
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
bad product fot the cost
on January 31, 2010
Posted by: top
from nj
simple and easy to brew coffee. the problem is it stops working in a very short period after receiving the unit. the mini brewer work alot better
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
KEEP RECEIPT -Recommneded w/reservations
on January 31, 2010
Posted by: Stephanie
from Seattle, WA
We love the concept of the Keruig and the coffee, although they no lnger carry our favorite in the K-cup. BUT...we are on our fourth machine in less than four years. Our first one lasted a little over 3 yrs before the pump went out. We've replaced the new one three twice now since purchasing it less than three months ago as the pump keeps going out. The one we have now is acting up so I imagine later this week, I'll be making my usual trip to the store to take this one back. Keep your receipt and box. Recommended with reservations
Pros: Multiple Settings, Stylish, Convenient and Clean, Accommodates All Cup Sizes, Easy to use
Cons: Fragile, Pumps wears out quickly
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
I love our platinum keurig
on January 31, 2010
Posted by: Rockin' Robin
from Antioch, Ca.
We love our platinum keurig. although it has acted up a couple of times, nothing major...Yet. It has saved us tons of money by not going to expensive coffee houses everyday & the coffee is better tasting. We love all the different coffee's & flavors to choose from, especially when entertaining. Each guest can have a different type & flavor of coffee which make us stars w/ our friends. No guess work in the brewing. You don't have to brew a whole pot of coffee for 1 cup & deal w/ a fragile glass pot. I would give it a perfect score if it hadn't acted up a couple of times.
Pros: Accommodates All Cup Sizes, Easy to use, Multiple Settings, Saves money, Many types of coffee, Stylish, Perfect coffee everytime
Cons: Acted up a couple times
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum brewer is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
Stopped Working
on January 31, 2010
Posted by: Anonymous
from Santee, Ca.
This is a great coffee maker if it worked. I had it 1 week and it would shut down after trying to pump water into tank. I have tried to get a hold of customer service tech, but they are too busy to help out. You have to wait 24-48 hours for a call back. And of course they only work business hours when I am at work. My friends got to purchase this coffee maker and it has been the biggest mistake ever. That first week I also purchased coffee and a mini. I will be returning everything. Shame on you Keurig. I will not be buying anymore of your products.
Pros: Accommodates All Cup Sizes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
the best
on January 30, 2010
Posted by: drinks_more_coffee
from alaska
The best! Easy to use and couldn't do without it now.
Pros: Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com