Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
Appalling Quality
on February 6, 2010
Posted by: EK19067
from Yardley, PA
Initially I wasn't sure if Keurig's product quality was worse than your customer service. Now I'm certain that the product quality and engineering are far worse than their abysmal and deplorable customer service.About 3 weeks ago I purchased the Platinum model at a department store in Yardley, PA. A week later the machine stopped working. Every time the water started to heat the machine turned off like it blew a fuse. I returned the product to [...] to obtain a replacement. A store employee informed me that they've had several returned due to the exact same malfunction. I also forwarded an e-mail through your website to Customer Service to report the problem I received an acknowledgement that they received my inquiry, and indicated that I would be hearing from someone within 2 business days. Two weeks later I'm still waiting. Whoever is running the Customer Service function should be embarrassed by the unresponsiveness, and terminated. There's absolutely no excuse for such poor service. My guess is they're overwhelmed by consumers reporting similar defects in the products.This morning, 3 weeks after first purchasing your product, my replacement of the original Platinum model is doing the same thing. I will be returning it later this AM for yet another replacement model. Who will be compensating me for all the time I've wasted because of your shockingly poor quality? This is ridiculous!I have slim expectations that I'll receive a response from anyone at Keurig to this post since I'm still waiting for a response to my original one.Hard to believe but the replacement of the replacement won't even brew the first cup. Unbelievable!You can be sure that if anyone asks me what I think about Keurig, I'll tell them it's great, if you don't mind returning it for a replacement every 2 weeks.I've never encountered such poor quality before, with such disinterested customer service and management.
Pros: Easy to use, Accommodates All Cup Sizes, Stylish, Multiple Settings
Cons: Extremely poor quality
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Great Coffee, easy to use
on February 6, 2010
Posted by: Anonymous
from NC
Loved the concept - saw the basic model in a hotel and bought the Platinum model for Christmas. We use the AUTO features and filtered water from the Frig. It was great in all respects until mid-Jan. Then it did what other reviews mentioned - AUTO on in AM, brews one cup, then shuts off. Watching it closely, it would brew the first cup, then be unable to draw water from the reservoir so it shut down - did it everytime. Turn it off then on, and again one cup then off. Reading the manual, it calls for cleaning every 3 months...but it was new (?), but we loved the coffee it produced and it was the weekend... so, we cleaned it per the instructions - it worked! Haven't had a problem since. We brew around 6-8 cups each morning and a couple in evening. Hardest part of the K-cup experience for us was finding the right K-cup product as we both have different tastes - :)
Pros: Accommodates All Cup Sizes, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Love It!
on February 6, 2010
Posted by: MC
from Northeast PA
We bought this a few weeks ago and so far I do not regret it all. The ease of use and the varity of coffee and tea available make it a big hit in our house.
Pros: Accommodates All Cup Sizes, Multiple Settings, Easy to use
Cons: None yet
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
I have purchased 6 Keurig brewers!!!!!
on February 6, 2010
Posted by: loyal customer
from Burlington, CT
I have purchased 6 brewers. The pump is not working on mine. I think this could have been avoided if Keurig had answered my email in two business days as they say they will. Customer service for a customer who has been very loyal will make or break a company. I am interested in reliability. I see you no longer offer that.
Pros: Easy to use, Stylish, Multiple Settings, Accommodates All Cup Sizes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Second Brewer in a row that has failed
on February 6, 2010
Posted by: Anonymous
from Philly
I have had to have my second B77 brewer ( the exclusive [...]model) replaced after it just stopped working. Stopped drawing water and would just shut off. I see by the reviews I am not the only one. Very disappointed. Keurig is replacing it, but 2 in a row seems to indicate a problem. My B77 replaces my original B100 that I had for ten years without an issue until the boiler stopped functioning. So, needless to say, I am very frustrated with the quality of the new models. Quality of the product keeps me from recommending it. Hopefully three is a charm.
Pros: Easy to use, Accommodates All Cup Sizes
Cons: Quality issues
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Love It!
on February 5, 2010
Posted by: Stan the Man
from Maryville, TN
Use the product everyday. It's actually fun & a quality product. You could almost make this a hobby.
Pros: Accommodates All Cup Sizes, Stylish, Easy to use, Multiple Settings, Durable
Cons: Stops up some
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
THIS IS THE BEST ONE YET!!!
on February 5, 2010
Posted by: GriffeyN
from NH
I have had my machine for a little over a month and it shut down on me once. I have found that not filling the resevoir to the top seems to have fixed the problem. I use about one half cup less of water in the resevoir, or about two inches below the top. So far, so good. I leave my machine on all of the time, the way the manual suggests. We have had one power outage and that didn't seem to affect it in any adverse way. Other than that I love my coffee maker. I have purchased six Keurig coffee makers in total. I have given them as gifts and bought one for my grandkids school fundraising auction. Needless to say it was a huge hit. I love the convenience of it, one cup-no waste, can have a variety of coffees and teas anytime I want. This is the best thing since sliced bread!!
Pros: Stylish, Durable, Accommodates All Cup Sizes, Multiple Settings, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Love my Keurig ~ but
on February 5, 2010
Posted by: Organic 4 me
from Riverside, Calif.
I love my Keurig very much ♥ I don't like the water reservoir having a number 6 on the bottom. I believe it contains toxins in the plastic
Pros: Accommodates All Cup Sizes, Durable, Easy to use, Stylish, Multiple Settings
Cons: Think it contains BPA
I would recommend this to a friend!
Written by a customer while visiting keurig.com