Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
2
Platinum Brewer is Great WHEN IT WORKS
on February 8, 2010
Posted by: Anonymous
from Reno, NV
When I got my first Platinum brewer I was thrilled. The 4 sizes including the 12 oz. was perfect as we often brew into a travel cup. Coffee is always fresh and every one visiting gets their own choice. I used to brew multiple pots of coffee for parties - regular, decaf and flavored - to make sure everyone had what they wanted. I threw away a lot of coffee. Also, I work from home and telecommute. It creates a perfect, fresh cup of coffee any time I want one throughout the day. If only the brewer didn't develop mechanical problems. The first one started shutting off and brewing random cup sizes after about a month. The replacement brewer would not take in water after only a week. Customer Service has been great and worked with me each time. They claim they have the problems with the Platinum fixed. However, [...] I upgraded to Breville model.
Pros: Easy to use, Accommodates All Cup Sizes
Cons: Fragile, Problematic
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Great machine when it works
on February 7, 2010
Posted by: Anonymous
from Wilmington, MA
I don't usually write reviews but felt I needed to this time. Got this machine for Christmas 2008. Within a month of getting it, it started to stop on "brewing", make a humming sound, and then no coffee. Called customer service and they walked me through the descaling process (even though I never got a descale message- have not gotten one to this day). After several "on" and "off" attempts it started working again but sometimes jumping to the travel cup size so my coffee would over flow. The rep suggested I get a filter which I did immediately. Machine had worked on and off for a year and then this past January 2010, started with the "brewing" problems again. Finally one day I went to use it and the power had shut completely off and unable to turn on again. I called Keurig and was told that there was a problem with the machines with my serial number and that they would ship another one out to me. Wish I had known sooner since they had my registration information. Bottom line, great machine, great coffee...when it works. Hopefully Keurig has fixed the problem as I don't want to have to have another one sent to me. They have great customer service reps, let's hope they listen to the feedback and fix the problem!
Pros: Multiple Settings, Stylish, Accommodates All Cup Sizes, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
This is the best coffe maker
on February 7, 2010
Posted by: bronson32906
from Thousand oaks, ca
We use it every day 10 or more times a day its great, its perfect. We have had it for six months and have not had any problems. I can not imagine life with out it
Pros: Accommodates All Cup Sizes, Stylish, Durable, Multiple Settings, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
machine not for heavy use.
on February 7, 2010
Posted by: Ethan1
from Tacoma, Wa
This is a good coffee maker for fast coffee, but it didn't even last 10 months before it started leaking and just quit making coffee.if you drink 7 days a week then this won't make it past the factory warranty, unless you get an extended warranty on this machine.
Pros: Easy to use, Accommodates All Cup Sizes, Stylish, Multiple Settings
Cons: Hard to descale
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Very disappointed
on February 7, 2010
Posted by: Mad in California
from La Crescenta, CA
We would like to use it every morning but are having problems. It is lovely to look at but makes one cup and then shuts off. There must be something in the valve between tank and resevour. We have used the Vinigar clean out method and have tried lowering the water temp and have cleaned out the cup. We are at a loss on what to do next! I would like a replacement of this Platinum machine or a refund to my son who bought it for us for Christmas. Reading the reviews, find that we are not the only ones with this problem. The Tec support is non exsistant..
Pros: Easy to use, Durable, Accommodates All Cup Sizes, Stylish, Multiple Settings
Cons: Shuts off before itshould
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
We LOVE our Platinum Brewing System
on February 7, 2010
Posted by: Anonymous
from Tulsa, OK
My only complaint is that you can't control the strength of the coffee. A smaller cup is stronger and a larger mug is weaker so you have to brew two smaller cups to get the desired strength in a larger mug, expecially for the travel mug to go to work with. We use the bold and extra bold varities. We just like that stronger flavor.
Pros: Durable, Accommodates All Cup Sizes, Multiple Settings, Stylish, Easy to use
Cons: Higher Cost for Coffee, Larger cupWeaker coffee, No built-in water filter
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
LOVE IT BUT MODEL B70 SHUTS DOWN
on February 7, 2010
Posted by: AIDA
from BAKERSFIELD,CA
RETURNED ONCE DUE TO POWER SHUTTING DOWN AFTER USED IT FOR ONE WEEK. MY FRIEND HAS THE SAME PROBLEM,ALSO RETURNED IT. WE HAVE TO SEE IF SAME PROBLEM OCCURS. I READ OTHER REVIEWS AND FOUND OUT THAT PEOPLE HAVE THE SAME PROBLEM WITH SAME MODEL B70 SHUTTING DOWN ITSELF. I AM INTERESTED WITH IHE MODEL BREVILLE BUT I HAVE NOT SEEN IT AVAILABLE IN THE STORES, ALSO WONDERING IF THIS MODEL HAS THE SAME PROBLEM
Pros: Easy to use, Accommodates All Cup Sizes, Stylish, Multiple Settings
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Not to happy right now!
on February 6, 2010
Posted by: Pat the unhappy
from Spring Hill, Fl
I had problems with it from the first day. It only makes half cups and shuts off by itself. Not happy for all the money it cost. I am getting another one to replace the first one. I will see if this one works better. When it does make the right cup of coffee, it is good.
Pros: Accommodates All Cup Sizes, Multiple Settings
Cons: Makes half cups, Shuts off by itsefl
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com