Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
2
Could be better.
on February 8, 2010
Posted by: Very Dissapointed
from Colorado
Purchased unit early December. Had trouble about two weeks after using, with the unit brewing a cup, not drawing water from tank, and then shutting down on its own. Then recently it had trouble brewing a full cup at all. Contacted customer service, after 20 min on hold talked to a very nice lady and she told me a tech specialist would contact me within 24 to 48 hrs. During this waiting period I did the de-scaling procedure. After I did that, it was worked fine. I've only had it a month and a half. They did contact me 48 hrs later and were ready to send me a new one. I told them they could keep it after reading reviews with the same type of problems that I had. It would be a perfect 5 star rating if it weren't for this problem. When it does finally quit working, I guess I'll find something else. Some of the other models don't seem to have this problem. Sounds like it might have been rushed through R&D.
Pros: Stylish, Multiple Settings, Accommodates All Cup Sizes, Easy to use
Cons: Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Only worked a week
on February 8, 2010
Posted by: STUBBS
from McKinney,Texas
Broke after 2 weeks good thing I bought it at Costco already to much invested in this junk.Seems to have electrical shorts will pump sometimes then just shut down till you tap the top then might work 1 time then nothing.Don't trust to leave plugged in. BOTTOM LINE No, I would not recommend this to a friend
Pros: Easy to use
Cons: Fragile, Broke after 2 weeks
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
So disappointed in these machines
on February 8, 2010
Posted by: polly
from Phoenix, AZ.
This is our second keurig coffee maker. The first one started turning it's self off after a day, and would not draw water. Talked to a tech, to be told we were not getting the water reservoir in the right place. Knew that was not the problem. Replaced that one, and now the second one is doing the same thing after a month. Will not draw water. We are so disappointed with these machines. Such a good idea, but Keurig has a big defect problem. If they can not get the problem fixed, they should not continue selling these machines.
Pros: Stylish, Accommodates All Cup Sizes, Easy to use, Multiple Settings
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Great coffee maker!!
on February 8, 2010
Posted by: Charlie
from Grand Island, NY
This machine is great! To the person who said that the machine shuts itself off...did you set the machine up to shut off, because it DOES have a TIMER. All you have to do is just make sure that the timer is TURNED OFF. This is a great machine and I love the fact that the company also has teas and hot chocolate, since I can't drink much coffee. My partner LOVES the coffee though! The only problem that we are having is trying to find the serial number and I looked in the places that was suggested. Does anyone know where to find that number, since we don't have the box anymore?
Pros: Easy to use, Stylish, Multiple Settings, Accommodates All Cup Sizes, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Has Not Been Reliable
on February 8, 2010
Posted by: EVF
from Boston,MA
I had a 5 year old Keurig at home and replaced it with the B77 from Costco. I'm on my 3rd replacement for the self shut off/ pump not feeding water issue mentioned previously. I love these machines, but clearly there is a design/production flaw.[...] I'll see how this third one performs.
Pros: Accommodates All Cup Sizes, Multiple Settings, Easy to use, Stylish
No, I would not recommend this to a friend.
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
4
My Experience Has Been Great
on February 8, 2010
Posted by: Anonymous
from Wooster, OH
I got this machine 5 years ago, and it has survived everyday use through three of those years. For the past two years I have been using it as a hot water heater, and occasional k-cup brewer. I have always had a second traditional drip machine for higher volumes and non-k-cup coffee(I like to grind my own), so my use of the k-cup regular coffee converter has been limited. Don't rely on this machine for high volume brewing, and know that use of regular coffee is cumbersome. If you are ready to shell out big bucks for everyday k-cup use, or if you enjoy the occasional convenience or flavor options of one touch brewing, this machine is for you.
Pros: Stylish, Easy to use, Multiple Settings, Accommodates All Cup Sizes, Durable
Cons: HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Where do dead Keurigs go?
on February 8, 2010
Posted by: Raymama
from TN
We've had our Keurig Platinum for about 15 months now. It has shut-down on us. We have tried cleaning & de-scaling for 2 days but nothing works. Barely get 1/2 tsp out of it now. We loved the convenience of our Keurig but shudder to think we have to pay almost $200 every year for a coffee maker + additional costs of the k-cups. And after reading other's comments on-line, I'm curious how many Keurigs are sitting in a landfill???? Not very 'green' of Keurig. Fix the problem or you are losing customers FAST! :(
Pros: Easy to use, Multiple Settings, Accommodates All Cup Sizes, Stylish
Cons: Complicated, Fragile, De-scaling, Not working, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Unhappy with my Platinum
on February 8, 2010
Posted by: Anonymous
from Illinois
I decided to get a Keurig Platinum even though I read many negative reviews. It's a great concept, however after 6 weeks of use it started shutting off in the middle of brewing a cup of coffee or when it was done brewing. This problem needs to be rectified now. I'm afraid to replace it with another one and I hate to spend the extra money for the Breville. In the meantime, I'm left with a lot of k-cups!
Pros: Stylish, Easy to use, Accommodates All Cup Sizes, Multiple Settings
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com