Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
2
Spent [$] for 1.5 year product
on July 3, 2012
Posted by: No coffee for me
from Lehigh Valley, PA
I never had a problem with my Kurig Platinum until one morning it just stopped working. It lasted 1.5 years and quit working just outside the warranty. When I called Kurig they offered me a new one at [$]. Great discount but why would I want to invest another [$] into something that cost me [$] and only lasted a year and a half... Also, they could offer NO explanation as to what happened. No explanation what so ever and the customer service agent caught an attitude with me when I asked what might have caused this and if there was anything else they could do with the price. Disappointed. Poor product representation.
Pros: Easy to use, Stylish, Fast, Multiple Settings, Accommodates All Cup Sizes
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Won't Last Years
on July 5, 2012
Posted by: Miltonboy
from Union, NJ
This product was bought to enable my wife to drink a regular cup of coffee while I had decaf. It is used every day, a great idea and product - if it keeps working. This is the 2nd brewer we have gone through in less than three years. First one had problems with drawing water from the resevoir and was thankefully replace. Now the replacement brewer is not working. It will not send the hot water through - will not brew. No motors running etc Have called customer service and asked to clean the needles - did not agree with the process but I did, and I still have a non-working brewer.
Pros: Multiple Settings, Easy to use, Individual coffee choice, Fast, Accommodates All Cup Sizes
Cons: Not well built
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Doesn't hold up
on July 5, 2012
Posted by: Coffee Snob
from Wichita, KS
My first Keurig platinum only lasted about 11 months and the pump broke. Tried everything to fix it, and customer service helped send a replacement (they are AWESOME!). My second one only lasted about 18 months, and then had the same problem. The pump seems to go out and it just will not work!! This time we opted for a cheaper model, because if we have to replace this routinely, then why waste money on the more expensive model. I certainly will not even consider the VUE until I know it will last longer than a year!
Pros: Easy to use, Multiple Settings, Accommodates All Cup Sizes
Cons: Bad Pump, Pricey / Poor Value, Doesn't last long
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
So far so good with replacement.
on July 6, 2012
Posted by: Phyllis
from Mississippi
If love the coffee maker, but the first one would quit pumping the water correctly, lights would flash, the display said, "Prime", and I had to pull and return the water tank many times for it to work again. One call to customer service and they sent me a replacement. So far, the replacement has made it past the same time period of the first one with no real problems. Once in a while the pump gives me trouble, but it only takes one time for me to make it work again. If I don't have anymore problems with that, this is an awesome coffee machine. I love how it's so easy to make different size cups, makes a cup of coffee or whatever so quickly, and you can set the timer. My husband likes regular and I have to drink decaf, he likes it strong, I like it more mild...........we can each have it our way with no trouble. I know it's easy to use because he uses it to make his coffee and doesn't complain, as long as I keep his favorite K-cup handy. I only gave it 4 stars instead of 5 because of the problem I had with the first one. I do think it's too pricey, it just shouldn't cost so much. My son liked ours so well after a visit, he bought one exactly like ours, so the coffee maker sells itself when it's working right.
Pros: Easy to use, Accommodates All Cup Sizes, Fast
Cons: Fragile, Pricey / Poor Value
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Doesn't last long!
on July 6, 2012
Posted by: Kimberly
from Dallas, Texas
Stopped working after having it for only 13-14 months.
Pros: Easy to use, Fast, Multiple Settings, Accommodates All Cup Sizes, Stylish
Cons: HARD TO CLEAN, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Simple to use, very convenient
on July 6, 2012
Posted by: Jerry
from Seattle, WA
I drink a lot of coffee and used to go to Starbucks multiple times a day. Having the Keurig makes brewing a cup of coffee simple and it's so fast. I now recommend it to everyone and even boast about how great it is and the money I save.
Pros: Fast, Easy to use, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Great Concept Poor Design!
on July 11, 2012
Posted by: Duramax
from Jacksonville, FL
Our Keurig was giving to us as a gift about a year and a half ago. GREAT for the the first year after that we starting having problems with the machine and now 6 months later the machine is worthless and because Keurig only offers a year warrenty we are out! Bottom line....would not recommend
Pros: Accommodates All Cup Sizes, Fast, Easy to use, Multiple Settings
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Buyer beware!
on July 11, 2012
Posted by: Just Want a Cup of Joe
from Las Vegas, NV
I am familiar with two parties, as well as myself, who have had problems with this coffee maker. Prior to the warranty expiration of shortly thereafter, the brewer will not brew coffee. I've followed the manufacturer's guidelines for cleaning, troubleshooting, etc. All parties indicate the maker simply stops brewing coffee. As the manufacturer sends out letters, as follow up, to complaints, it is apparent this is a faulty product.
Cons: Faulty motor
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com