Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Awesome
on February 11, 2010
Posted by: Midge
from Edmonton, Alberta
I love it. Works great, and wish I would have bought one of these years ago instead of investing in fancy coffee makers that are slow, wasteful, and a pain to clean. I have bought 3 more as gifts, and everyone has loved the maker. I have also tried other makes of single cup coffee makers, and have not really enjoyed the flavor. The K-kups that are available are by far, superior in taste and quality.It doesn't make fancy cappuccino's like other single cup makers because it's not a cappuccino maker. It focus's on coffee, and that it does well.
Pros: Durable, Stylish, Easy to use, Multiple Settings, Accommodates All Cup Sizes
Cons: none
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
Don't buy this machine!
on February 11, 2010
Posted by: Frustrated
from Charlotte, NC
My wife and I love the K cup concept and the coffee is very good, but the coffee machine has a water pump defect. I am on my 3rd machine since Christmas. The first 2 were the Platinum models. My current B60 is going back to the store today. I will wait until Keurig admits there is a problem and fixes it before I will buy a new one.
Pros: Multiple Settings, Stylish, Easy to use
Cons: Has a defect
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Pump to reservoir stopped working
on February 11, 2010
Posted by: Wife who spoils her husband
from Lancaster PA
The pump to reservoir does not calculate. Only get half cups of coffee so have to do twice for each cup. It is inconsistent as once in awhile it actually pumps correctly. I bought the Platinum Christmas before last and it stoped working correctly even before the de-scaling sign came on. We love the concept but are very frustrated to have to fiddle with it to get 12 ounces.
Pros: Stylish, Multiple Settings
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
doesn't work
on February 11, 2010
Posted by: Anonymous
from Shorewood, IL
started to shut off by itself during the first week I had it. Then it stopped working completley, would not pump water. Called customer service, and they are sending me a new one, but they are out the silver. Sounds like a defect in these for a lot of people. Hopefully they fixed it in the ones they are sending out.
Pros: Easy to use, Stylish
Cons: Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Avoid this Machine!
on February 11, 2010
Posted by: Skip
from Park City, UT
Original machine purchased June 2009. We are now on our 4th replacement. All have worked for several weeks to a month when the pump fails to pull water from the resevoir. The customer service has be forthcoming with replacements, but they don't seem to be able to correct this problem.
Pros: Multiple Settings
Cons: Pump problems, HARD TO CLEAN, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
I hope the third time's the charm
on February 10, 2010
Posted by: Dedicated brewer
from Ohio
First I'll say that the Keurig is a great concept. I love the quality of the coffee and the wide selection of k-cups from multiple roasters. Despite all that, there's a big problem brewing in Keurig land. I used to love my Keurig, and I may again if they fix the pump problem in their B70. I had a B70 for about 6 months when the pump began to fail. I called and explained the problem and they replaced my unit without question. I was impressed. I had the replacement about 4 months when I began to have the same issue - about 2 out of 3 brew attempts the pump would fail. I had to turn it off and back on, and sometimes go through the descaling process before it would work again. I was having to descale about every 2 weeks, and still it was failing. When I called tech support they had me clean the top needle that pierces the k-cup with a paper clip. I made this call and was told to repeat this process 3 different times. It helped for a few days then the problem resumed. I was fed up, sent Keurig a last ditch email before I gave up on their product altogether, and they sent me a 3rd brewer. This is a flawed product. I suspect it may be why it is out of stock until April 2010.
Pros: Multiple Settings, Quiet brewing, Easy to use
Cons: HARD TO CLEAN, Fragile, Unreliable Pump
Written by a customer while visiting keurig.com
Customer Rating
4
Shuts off on its own
on February 10, 2010
Posted by: Anonymous
from Olympia, WA
Actually, we were skeptable about getting a single coffee cup maker. It is awesome, love the flexibility to make teas, hot water, a cup of coffee whenever you want one. We had the maker for 2 weeks and then it decided to shut off after the first cup in the morning. I have to trick it to come back on by removing the water tank, then putting it back in, then changing the cup size, until the menu indicator came up then I could go in and add the time, and it will work for another day. I called the customer service, and there is a defect in the models sent out prior to Christmas. They are sending us a new one [...] It is an awesome machine! and the strength of your coffee is not weak, even when you use the large cup setting. Infact, you can run the k-cup on most coffees through twice and still have a great cup of coffee.
Pros: Multiple Settings, Easy to use, Stylish, Accommodates All Cup Sizes
Cons: Shuts off can't get menu
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Keurig claims they resolved the problem
on February 10, 2010
Posted by: YaYaMoore
from New Jersey
I received the Platinum Brewer as a Christmas gift. Had the same problem as many others: it would brew 1 cup then shut off. Received a replacement brewer and after a week it started doing the same thing. I just spoke to customer service. They said they finally determined the problem, on 2/3, to be with the programming of the internal computer. They are sending another replacement and they say I should not have the same problem with this one. I hope I don't because I really love my Keurig, and the coffee is delicious!
Pros: Easy to use, Accommodates All Cup Sizes, Stylish, Multiple Settings
Cons: Shuts off automatically
I would recommend this to a friend!
Written by a customer while visiting keurig.com