Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
Beware
on February 17, 2010
Posted by: coffee frustrated girl
from burlington, ma
I am on my 5th machine. This one is only 2 weeks old before it shut off by itself. It brews partial cups. The company keeps saying adding vinegar will cure the problem.A bland new product should not require this action. I am very frustrated and thank goodness I have a backup coffee pot.
Written by a customer while visiting keurig.com
Customer Rating
2
coffeeshopstyle[@]
on February 17, 2010
Posted by: Kellie
from PA
I waited weeks before splurging on my new Keurig coffee maker. I was so excited to get it home and brew some coffee. I thought it was a beautiful machine with a awesome concept. And other than once LARGE complaint, I really like my Keurig machine. It does NOT brew a full cup of coffee. No matter which of the 5 settings you select it does not brew a full cup of coffee. In fact selecting the largest setting only gives me a half a cup of coffee. And I do not have those cool LARGE coffee mugs that you could eat soup out of. Just regular coffee cups and I only get a half a cup of coffee. Because of this fact, the coffee is 2x's as strong and I have to water it down or add more cream/sugar which is NOT something I want to do. This also wastes coffee by only making a half a cup. I am debating whether or not to return my Brewing machine or just tolerating the issue. I know it is not just my machine because I have read many reviews of having the same problem. I have wrote Keurig and I am hoping to have some resolve to the matter. Maybe upgrading to the Breville model.
Pros: Stylish, Easy to use
Cons: Limited Cup Sizes
Written by a customer while visiting keurig.com
Customer Rating
1
My Replacement is Problematic!
on February 17, 2010
Posted by: Jill, who wishes she loved her Keurig
from Boynton Beach, Florida
My first Platinum (Gloss Cinnamon) arrived at the end of January [...] The unit kept shutting off and the cup sizes would give about 30% of what it was supposed to give. Keurig replaced the machine and I've used it now for three days. The first cup gave me 8 ounces of water. The second cup gave me 6 ounces of water on the 8 ounce setting and the third cup gave me 7 ounces of water. The pump does not seem to be working properly and all cups have a strange plastic taste so I soaked the water container and ran several containers through the machine and there is still a strange taste. The first machine did not have a weird taste, it just shut itself off and didn't give enough water for each setting.I cannot drink the coffee from this Keurig. My replacement Keurig did not come with a filter and a My K-cup like the Keurig package I purchased on QVC did, so I used the filter from the first Keurig.
Pros: Stylish, Multiple Settings, Pretty Color
Cons: Plastic taste, Sputtering Water, Not consistent
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Worked Well for 1 Year, Then Failed
on February 16, 2010
Posted by: Stew-Brew
from Atlanta, Ga
We brew 5 - 10 cups a day, and rely heavily on the Keurig Platinum; but it began failing after 12 months, and then just quit. It said to de-scale but the procedure didn't correct the bug.
Pros: Accommodates All Cup Sizes
Cons: Often failed on cup sz, Stopped brewing after 1 y
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Too Good to Be True
on February 16, 2010
Posted by: Mommyx2
from Mooresville, NC
I just received my brewer and couldn't wait to use it! It worked beautifully for about a week and then, it just started shutting off. It make this horrible humming sound, as the display screen would read, "NOT READY." And, then, after about a minute it would shut off. I had called Customer Service and talked to Darlene. She was extremely empathetic to my situation and so helpful. She said that Keurig would send out a replacement brewer [...]. I so hope the replacement works....I have read several reviews on this brewer and I am a little nervous that this seems to be a consistent problem with this particular brewer. I really hope that Keurig is reading the similar problems that several people seem to be having with this Brewer and fix it. It is a gorgeous-looking machine and is really AWESOME when it works. I am a traditional tea-drinker, but this machine has made me a coffee drinker, due to it's convenience and variety!
Pros: Easy to use, Accommodates All Cup Sizes, Convenient, Stylish
Cons: Unreliable, Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Whisper quiet!
on February 15, 2010
Posted by: Raaze07
from Broadview Heights, OH
I had the older Platinum model, and the pump sounded like well - a sump pump. In fact, it vibrates so badly that some travel mugs walk right off the coffee maker during the priming cycle, requiring me to hold them in place when the pump cycled. I had read that the new ones had quieter pumps, but, quite frankly, I was skeptical. I had the opportunity to upgrade our home unit to the new Platinum model (the old one is now in my office at work where the noise won't be an issue), and I can't believe the difference in noise levels. The new one barely hums during the priming cycle. I actually had to look to make sure the water level in the reservoir was dropping. I'm loving this new unit! Well done Keurig!
Pros: Stylish, Multiple Settings, Easy to use, Accommodates All Cup Sizes
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
Defective Product
on February 15, 2010
Posted by: Former Keurig Cheerleader
from Atlanta, GA
When it works, there is nothing better. There is obviously a design flaw with this unit. Mine had the pump problem. I'm afraid to get a new unit until they improve the design and make it defect free. I see it is out of stock now, hopefully they are fixing the problem.
Pros: Multiple Settings, Stylish, Easy to use
Cons: Doesn't Work
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Waste of money for this unit
on February 14, 2010
Posted by: D Richards
from Pittsburgh, PA
Had Platnum unit for 12 hours before it started shutting down and would not stay turned on. Followed all the directions to the letter. I should have read all of the "con" reviews before making this purchase. This problem needs addressed and can not be dismissed by Keurig as "operator error" or "outlet problems". Bottom line....hold off on purchasing!!!
Cons: Design flaw
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com