Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
Terrible quality
on February 21, 2010
Posted by: Lee
from Chicago IL
We purchased two of these units in 2009, one for home and one for office. Now, in February of 2010 one doesn't work at all and one works intermittently. I am extremely unhappy about this and replacements are out of stock until April. Time for Keurig to step up in quality and customer service.
Cons: HARD TO CLEAN, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Keurig Slot Machine
on February 21, 2010
Posted by: Anonymous
from Florida
This is a slot machine, sometimes it works, most of the time it doesn't. There is a problem with your machine, it makes coffee when it wants to. I try and make a cup but it either gives u half a cup or none at all. I have to shut it down and restart it and hope it will give me a cup. It is a great ideal, to get fresh coffee in under a minute, but since the defects with the pot it's more like 15 minutes. Sometimes i just give up and go to the local coffee shop to get a cup. For [$] i would expect a better product. Save your mone for Las Vegas, better odds.
Cons: Doesn't hold up
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Junk...
on February 21, 2010
Posted by: Gateway
from St. Louis
Product plugged up multiple times, even after descaling. Finally would not draw water in no matter how thoroughly it was cleaned. Would avoid at all costs.
Pros: Easy to use
Cons: Fragile, HARD TO CLEAN, Always plugged up
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Great Customer Service-so far...
on February 21, 2010
Posted by: slick59
from Worcester, MA
I too experience the pump & shut-down issues on day 4 of owning this machine. I had seen these reviews on the QVC website & was hesitant, at first, but most of the reviewers said that Keurig & QVC were both accomodating them & replacing the units [...] I figured by the time I'd bought mine the problem would have been resolved... I called Keurig, instead of returning it to the store, & told them the problems I was having. The rep took my serial # and said that they have corrected the problem & that they were shipping out replacements to anyone having this problem & that I don't need to send the defective one back! It seems like the pump may be losing it's prime & I've found that if i clear the excess water from the feed, @ the bottom, it works alright for a while. For the price of this unit that is still unacceptable! I will re-post when the replacement arrives this week...
Pros: Multiple Settings, Stylish, Accommodates All Cup Sizes, Easy to use
Cons: Design problem wpump, Randomly shuts down
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
save yourself the aggravation
on February 21, 2010
Posted by: Coffeeless person
from dunkin donuts
read the reviews.....they are accurate, I ignored the warnings because the company assured me that they had resolved the problem.....mine stopped working after 1 week....called keurig for replacement, was told platinum brewer was out of stock until April and the offered me a cheaper model, and a box of K cups, because they still could not guarantee I would get the platinum in April.... I don't even know why I bought another one, my last keurig brewer lasted 2 yrs (after a replacement of 1st one)....its too bad, they make great coffee when they work
Pros: Multiple Settings
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
My Review
on February 20, 2010
Posted by: Glenda Coffee Lover
from Augusta, GA
I own two the Platinum and the Elite One at work and one at home. The Elite No problems. The Platimum I had to return "THREE TIMES" They keep telling me the ISSUE IS RESOLVED and yet I get product and issue IS NOT RESOLVED. I now see online that they are no longer selling product. This product needs to be recalled, it has a Major issue. All of their other lines are good they need to stand behind this one and solve the problem with their customers.
Pros: Stylish, Easy to use, Accommodates All Cup Sizes, Multiple Settings
Cons: Fragile, Shuts OFF Constantly
No, I would not recommend this to a friend.
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
4
Finally found what i was looking for!!
on February 20, 2010
Posted by: Mom of 2 and coffee addict
from Gainesville, FL
I have to say that after spending lots of $$ on expensive name brand coffee systems, this one has out done them all! I love the fact that clean up is a breeze! Its time consuming with my other brand, especially when i only have a few minutes in the morning to get my coffee fix. The variety of coffees available is a huge plus! Wish they'd partner up with Starbucks and Barneys, then that would be AWESOME! The only reason why i only gave it 4 stars is bc I'm still trying to figure out the right brew size for the intensity i want (not machines fault).. I would also have liked if it had an adjustable top (like another competitive brand does) so i can use my larger mugs, but other than those minor "problems," id never buy any other machine than this! I cant believe the negative reviews some people have experienced. I cant say I've had ANY problems with my B70.. I absolutely LOVE it!!! :)
Pros: Multiple Settings, Stylish, Accommodates All Cup Sizes, Easy to use, Durable
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
It lasted until the warranty was over!
on February 20, 2010
Posted by: south jersey family
from Woodstown, NJ
This unit made 2-6 cups a day for a little over a year and yesterday it just stop working. Three months after the warrenty expired. We still like the convenience of this system and will be ordering a new unit.
Pros: Multiple Settings, Accommodates All Cup Sizes, Easy to use, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com