Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
3
Platinum Brewing System with K-Cups by K
on February 25, 2010
Posted by: enda
from new jersey
We use this product daily. However sometimes it will stop brewing before cup is full. We have timer set but shuts off beforehand. We traded up from the special edition. Should have kept the special edition, no problems with that one.
Pros: Multiple Settings, Stylish
Cons: Shuts off too soon, Doesn't fill cup to size, Doesn't always brew
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Impressed!!!!
on February 25, 2010
Posted by: Anonymous
from SW Ohio
As I said in a earlier comment about my Keurig Platinums that they do have a flaw with this machine, but as far as standing behind their product I was very impressed today when a represenative called me at home and inquired about the problems that I have had with the machine and apologized several times for the inconvience to me. This to me shows that the company is fully aware of problem and will stand behind the product until the problem is fixed which is VERY RARE in todays market. Hopefully the one I recieved a few days ago will have no problems but I was told if it does to call them immediately!!!! Thank you KEURIG
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Love it!
on February 24, 2010
Posted by: Nannie
from Boonsboro, MD.
We love the fact that you can make a fresh cup of coffee, tea or choclate, anytime of the day or night. All of our friends and family just love our platium Keruig maker and k-cups.
Pros: Stylish, Easy to use, Multiple Settings, Five Stars I love it, Durable, Accommodates All Cup Sizes
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
Love the coffee..Hate the broken brewer
on February 24, 2010
Posted by: Anonymous
from Indiana
A friend of mine had suggested this brewer to me, as I love a good cup of coffee. I bought my first one and it lasted for 3 days, took it back and am now on my second brewer, which I have had for about 2 weeks and just this morning it has now stopped brewing! This is really disappointing, because the coffee is excellent but the quality of these machines is poor. For the expense, this machine should atleast last 10 years. When I called the company after the first one stopped working, I did have good customer service [...]. They did say there has been a problem with this unit's magnet in the heating element. [...] I will probably purchase another unit but will wait awhile till I do so.
Pros: Accommodates All Cup Sizes, Easy to use, Stylish, Multiple Settings
Written by a customer while visiting keurig.com
Customer Rating
1
I'm on my 3rd machine in less than 3 mos
on February 24, 2010
Posted by: Monica
from York, PA
I bought this unit in Novemeber and about 1 1/2 mos later it stopped working. [...] After that it worked for another month and the same problem occurred with the water resovoir not transferring the water into the machine and it shuts off. Then when it would brew by chance, it wouldn't brew the whole cup. I just receieved my THIRD machine yesterday and its doing the EXACT same thing already (not even a day old!). When I called and asked if anyone else was having this same problem they said NO. I wish I would have read the reviews before purchasing this expensive model. When I call back, I'm hoping they will send me a different model (even if its a step down) so I won't have the continued problems.
Pros: Accommodates All Cup Sizes, Stylish, Easy to use
Cons: HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Will not stay on
on February 23, 2010
Posted by: Genni
from Fairfax, VA
I've had the coffee maker for a month trying to get it to work, but it will not stay on. I've read the book from cover to cover and still not successful. Time to return to the store.
Pros: Accommodates All Cup Sizes
Cons: Complicated
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
A real bad Headache
on February 23, 2010
Posted by: Bluegill
from SW Ohio
We are on the sixth Platinium maker and still having a problem. Usually they work for 2-3 days then start kicking out when making a second cup. Have told customer service each time we have got a new one from them that it has same problem as ther previous ones. It is a fantastic idea just need one that will work day in day out hope this happen soon. They have been very nice to us and have sent us a replacement each time we get a bad one but it seems like that is all we get are bad ones.. Hope solution for this maker is near???? This is what I have told them over and over, that when you press the button to make coffee the machine usually pumps water to the tank and then makes the coffee no problem but at the end of making coffee you can hear the pump kick in again to pump more water to the tank not as much as first time, and this is when the pump fails it WILL NOT pump the water and after a short time it kicks the power off ???
Pros: Easy to use
Cons: Not dependable, Kicks out time after time
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Keeps shutting down.
on February 22, 2010
Posted by: ML from EB
from NJ
This is a great concept for making a good cup of coffee, one mug at a time. There is either a design flaw or a serious production issue with the machines sold late last year to now. Purchased during December and after a month the machine keeps shutting itself off, just like numerous other reviews here. Exchanged it for a new one, and it is doing the same after a week. Notice how this machine is not available online until April. I hope Keurig fixes this problem.
Pros: Stylish, Easy to use, Multiple Settings, Accommodates All Cup Sizes
Cons: HARD TO CLEAN, Shuts Off Itself, Design Flaws
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com