Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
4
Couldn't get any better... If it worked
on March 2, 2010
Posted by: Cafe Mocha
from Small Town USA
We bought our elite almost a year ago and we loved it. It has worked perfect since day one. We recently decided to upgrade to the platinum because of the multiple cup sizes, larger water tank, and looks, but have had some problems with it involving the pump. When it works it works great, and even though there is problems with the pump we still love it. Customer service has been great and very helpful. They are sending us our third platinum brewer, and we are hoping this one works.
Pros: Easy to use, Multiple Settings, Accommodates All Cup Sizes, Stylish
Cons: Pump malfunction
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Serious Manufacturing Defect
on March 2, 2010
Posted by: Blondie27
from Philadelphia, PA
I received my first Platinum in August 09 as a gift. I fell in love. Then it stopped working...kept saying descale, which I did multiple times and then it just stopped working all together. Customer Service was fantastic and sent me a new brewer. 3 days later, I started having the pump issue where the brewer shut off. Again, customer service was fabulous and sent me a new one. At this point I started getting a complex. Within a week, started having the same issue. Called again, and yes polite, helpful customer service sent a new one out. The new brewer arrived and you guessed it...am now having the same issue. I did some research and realized, much to my relief, that this isn't only me. I haven't called because I know that they are out of stock and I don't want a lesser model. Just waiting until this obviously major manufacturing defect is fixed to get one that works. I do love the brewer systems and have my fingers crossed that they resolve this issue so I don't have to go back to Mr. Coffee!
Pros: Stylish, Accommodates All Cup Sizes, Multiple Settings, Easy to use
Cons: Frustrating, Defective
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
The Best Coffee Maker Ever
on March 2, 2010
Posted by: Anonymous
from Upstate, NY
I received this as a surprise gift from my sister and her fiancee. I had always wanted one but never purchased one. The minute I saw it I was in love! I had received the Cinnamon color and it is just beautiful. For the past two weeks it has been in constant use, I have it programmed to be on and waiting for me in the morning and then turning off in the afternoon. The kids have loved making hot chocolate and coffee is never wasted as you have your own perfectly brewed cup whenever you would like it. The temperature is perfect as you can adjust it as needed and the 192 is perfect for me-and it is hot! However, this morning, when I went to use it the machine just kept shutting off...I tried everything to bring it back to life...I unplugged it for different time intervals, I tried checking the settings to make sure those didn't get mixed up and I couldn't even get into the menu. The machine just was done. I called Keurig as soon as they opened and Shannon was very kind and apologetic, she is sending me a brand new machine at no cost and without having to return the broken one-thank you!...the very disappointing part is that the Cinnamon color is no longer available and that is very disappointing!!! Despite the issues, I believe that they are or have fixed the issues myself and others are having..the product, while it was working is by far the best coffee maker I have had and am a customer for life...I will be waiting by the door for my new working machine!
Pros: Easy to use, Accommodates All Cup Sizes, Stylish, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Bad Pump[...]!
on March 1, 2010
Posted by: Anonymous
from Las Vegas, NV
We recieved the Platinum Brewer for Christmas and quickly grew to love the machine. However, like many who have written here, we began to have pump troubles after two months (made one cup, pump couldn't refill machine, machine powers off). [...] I'll admit that having a very expensive coffee maker malfunction is a pain in the butt, but I am going to keep using and telling others about the product. [...]
Pros: Accommodates All Cup Sizes, Easy to use, Stylish, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Makes great coffee&Tea
on February 28, 2010
Posted by: Anonymous
from Calgary, AB
I got this machine after trying my mothers mini, i love it. Makes a awesome cup of tea&coffee. My only gripe is the size settings...i don't know who decided what the cup amounts should be but i think they are way off, the largest setting, which is supposed to be travel mug size only fills my travel mug about 3/4 full...infact that size will fill my standard coffee cup. maybe i just have big cups. But other than that i love this machine.
Pros: Stylish, Easy to use, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Having 2nd cup trouble.
on February 28, 2010
Posted by: Anonymous
from Marysville, WA
We are on the second Platinium maker and still having a problem. Usually they work for 2-3 days then start kicking out when making a second cup. Have told customer service each time we have got a new one from them that it has same problem as ther previous ones. It is a fantastic idea just need one that will work day in day out hope this happen soon. They have been very nice to us and have sent us a replacement each time we get a bad one but it seems like that is all we get are bad ones.. Hope solution for this maker is near???? This is what I have told them over and over, that when you press the button to make coffee the machine usually pumps water to the tank and then makes the coffee no problem but at the end of making coffee you can hear the pump kick in again to pump more water to the tank not as much as first time, and this is when the pump fails it WILL NOT pump the water and after a short time it kicks the power off ???
Pros: Easy to use, Stylish, Multiple Settings
Cons: Failure to pump seconds, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
The New Models are Quiet!!!
on February 28, 2010
Posted by: Anonymous
from Aurora, CO
I bought a B70 Platinum brewer a year or two ago. When I tried to prime it, it didn't work. After a phone call to Keurig, they sent me a new one and I sent back the old one. They didn't wait for the old one to get back to them and shipped me a new one immediately. Great customer service! When I was deployed to Afghanistan, my coworker bought a new one for the office. It has an extra-small setting (for iced coffee) and is nearly silent! After emailing Keurig, I found that they are slowly replacing the noisier pumps in the brewers with new Quiet Brew pumps. As of Feb 2010, the B70 Platinum and one other model (I forget which) have the silent pump. As soon as the Breville gets Quiet Brew, I'm getting it! PS... My old B70 has performed flawlessly, making at least one cup daily for well over a year, maybe two years. The only annoyance is having to fill the tank every few days. I may look into having a permanent water line run for one of the workplace models. But the B70 Platinum has never let me down.
Pros: Multiple Settings, Accommodates All Cup Sizes, Stylish, Easy to use
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
2
Platinum is garbage
on February 27, 2010
Posted by: Sharkbait9
from Fair Haven, NJ
Got the platinum as a wedding gift. Could not wait to use it. Well disappointment set in quick. It only lasted a couple of months. Returned it for a replacement. That only lasted a couple of weeks. Returned that one for a replacement. That lasted 6 months. Now we are on the 4th platinum brewer and having the same problems. Now it trips the GFCI outlet in our kitchen along with not making a full cup of coffee. We use RO/DI filtered water thru out of kitchen and along with the charcoal filters that sit in the reservoir this brewer still [*] out within a couple of months.Im getting real tired of packing this brewer up and returning it. The only thing that makes me feel better is the worker at the stores see me and the box and says "another one" and "I'm not the only one with a garbage brewer"Really wish they would fix this problem.
Pros: Multiple Settings, Easy to use, Accommodates All Cup Sizes
Cons: Fragile, Doesn't work long
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com