Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
2
Quite disappointed
on April 29, 2012
Posted by: 2BoysMom
from Detroit Suburb
My husband used this every day for a cup or 2 of coffee before working for 10+ hours building trucks. He works hard, he needs his coffee. We've had the machine for a yr and a half, not long. After running the descaling cycle a couple of days ago it worked for a couple of days. Today, however, it won't do anything. I've tried everything that I was told to do, been on the phone with Keurig 3 times and it's just dead. Great, now we have a bunch of K cups, a piece of trash on our countertop and have to decide whether or not to buy another one. The warranty needs to be longer than a year on a machine that is quite expensive and apparently (by reading other reviews) without being very old.
Pros: Fast, Accommodates All Cup Sizes
Cons: Pricey / Poor Value, Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Short Life
on April 30, 2012
Posted by: Jeff
from St. Louis, MO
Verified Purchase:No
This unit was great when it worked but after 16 months, the pump is now frozen and there is no way to fix it with any guarantee that it won't freeze up again. I have performed the suggested maintenance but that still didn't fix the problem. Keurig offered me a discount on a new machine but the fact is that I am out significant money after 16 months. Despite the apparent common problem, customer support has not record of product development addressing this issue so I have to assume that if I replace my machine, I will have the same problem in the future. I would not recommend this machine for this reason.
Pros: Stylish, Accommodates All Cup Sizes, Easy to use, Fast, Multiple Settings
Cons: Not designed to last
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Doesn't last long
on May 1, 2012
Posted by: Erica
from Iowa
Bought the first one and it had to be replaced within the warranty time frame. The second one just started to brew hot water all over the kitchen counter on its own yesterday. Very dangerous when I have a toddler that could have been burned. Customer service wasn't very helpful or nice. Said it couldn't be fixed or replaced since the warranty was up 4 months ago. They did offer us a chance to buy a THIRD brewer at a discount. These are [$] and should last more than one year. I love the ease of use but for the cost of the machine(and the crazy cost of the kcups) they should definitely last for years.
Pros: Coffee tastes good, Easy to use
Cons: Pricey / Poor Value, Doesn't last, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Second One
on May 2, 2012
Posted by: svan71
from NJ
Still the best coffee maker out there. I don't miss $2.02 cups of coffee from Dunkin Donuts at all...
Pros: Fast, Easy to use, Multiple Settings, Stylish
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
2
Failed too soon
on May 4, 2012
Posted by: ranch2001
from memphis, tn
wonderful coffee but brewer failed prematurely. would fail to make a cup and then next time would overflow and next time would make half cup. very undependable even after all fixes failed.
Pros: Great coffee
Cons: Broken in less than 2 yrs
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Not very robust
on May 7, 2012
Posted by: ChiefElf
from Dallas, TX
Nice for quick cup of coffee ... but expensive. K-Cup costs have been rising rapidly. We've had 2 brewers in 2 years (B50 & B70 Platinum), both quit working in a little over a year with only 4 cups use per day (2 coffee & 2 hot water for tea). Great idea but reliability and escalating cost is now making this option less appealing overall. You can get a good cup of coffee at McDonalds for a $1 (50¢ if you're a senior).
Pros: Easy to use
Cons: Limited water supply, Noisy, Filtered water required
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
3 in 30 months
on May 7, 2012
Posted by: 3 in 30
from Marlboro, MD
Verified Purchase:No
Platinum Brewer is not a good product. I have had the second one fail and now need a third. Holding off on the purchase until I can be assured it will last more than 1 year. The current failed model is out of warranty. I would like to see some comptetition for this model. [$] for one year of service is unacceptable.
Cons: Pricey / Poor Value, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Love My KEURIG Coffee
on May 7, 2012
Posted by: Ms.Coffee Drinker
from Blakeslee, PA
Verified Purchase:No
I have had my Keurig coffee maker approximately 6 mos, when I experienced a problem with the descaling,I purchased the cleaner and that didn't help.I notified keurig excellent customer and a new brewing system is on its way to me.I love my Keurig Coffee brewing system. Thanks Keurig
Pros: Accommodates All Cup Sizes, Multiple Settings, Easy to use, Fast, MAKES GREAT COFFEE, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com