Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
4
Excellent Brewer for non-coffee drinkers
on March 6, 2010
Posted by: Salesman
from Northern Ohio
Great product. Just wish it could do iced drinks as well.
Pros: Multiple Settings, Accommodates All Cup Sizes, Stylish, Durable, Easy to use
Cons: No Iced Brew Function
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Frustrated Coffee drinker
on March 6, 2010
Posted by: Sr Mac
from Hesperia, CA
This coffee maker is a great idea. Perfect cup every time...but only when it works. This is my 3rd Keurig brewer. I bought my first 2 years ago. Dependable service until it died. I bought a replacement last month from [...]. It died 6 days later...[...] replaced no problem. This one lasted 16 days. It just shuts off. It will make one cup then powers down. I have to unplug for 30 mins to get another cup. Keurig...do something with your product...PLEASE!
Pros: Multiple Settings, Stylish, Easy to use, Accommodates All Cup Sizes
Cons: Undependable, Does not hold up
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
not happy!!
on March 5, 2010
Posted by: Anonymous
from worth, il
recieved as gift on christmas 2009. Started not filling the cups all the way and flooding my countertops. I called to get it replaced, they stated the platium was out of stock till April, I stated I would wait b/c I wanted the 11 oz feature that I paid more money for. Well today they sent me the cheeper model that only fills 10 oz. VERY dissappointed! I didn't even need a new coffee pot my 6 year old Mr. Coffee was doing a great job. The inital almost $200 plus all those K-cup purchases. Sad
Pros: Easy to use, Accommodates All Cup Sizes, Multiple Settings
Cons: Not durible
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Loved it till it stopped working!
on March 5, 2010
Posted by: Former Fan
from NJ
I loved this brewer and convinced several friends to buy it. I hope they have better luck. I purchased this in April 2009. A few months ago, I noticed the cups were about 8 oz size no matter what larger size I was trying to brew. A few days ago, it stopped brewing. It spits out a little water and nothing else happens...the indicator continues to read "brewing". A lot of money for less than a year's use.
Pros: Easy to use
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
And we are doing it again??
on March 3, 2010
Posted by: Anonymous
from Middletown ,Ohio 45044
Just a update from end of Feb. on our Platinum Brewer. We got the new brewer on Feb. 24, 2010 and it worked fine some what until March 4, 2010. It seemed liked the first cup of day always screwed up when making ex: wrong amount of water for cup desired would have to use different size cup to make up for the amount that wasn't pumped first time. Since then things have went down hill again, almost doing this everytime we run the machine now you never know how much water is going to come out. Have wasted a few K cups but They have given us a few free coffees for our trouble with all 6 brewers. Called customer service after just getting plain fed up again and as usual Customer Service was glad to accomadate us by saying they would send us another Platnium Brewer, they are always very pleasant to deal with. Now we are getting to the point were we feel like we are the only one's having the problem and almost embarassed to call and gripe again. In my opinion you would think they would discontinue making this model till problem is solved and send me something even if it is a upgrade, if there is one, so this problem could be resolved soon?? Again they are standing behind the product and Customer Service was outstanding as always!!!
Pros: Water is Hot
Cons: Pump works part time, Water amount wrong
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
ITS GREAT.....I THINK
on March 3, 2010
Posted by: KY girl
from Madisonville, KY
I love the product. The problem is that after a few months the brewer would shut down when attempting to refill with water from the resevior. While the company was the best ever and immediately replaced the brewer for me, I hope that the secone one holds up better. I love the convenience, the flexability to make whatever whenever and for whoever. Every coffee and tea that I have tried has been great. Overall this is one of the best purchases that I have ever made. Just hope the brewer holds up.
Pros: Accommodates All Cup Sizes, Easy to use, Multiple Settings
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
2
I'm going for number 4
on March 3, 2010
Posted by: peter
from Healdsburg, CA
Well, I am going to call today for a new unit. The reps have been fantastic in the past. My first one lasted about 3 weeks, the second one 2 weeks, and the one they just sent me only one day. I don't abuse the maker... in fact I am still on half the coffee received with the second unit.I love the idea and ease to use, but they are going to have a real black eye on these units.I purchased mine from a very large warehouse store and I notice they no longer have them online (although they still sell the coffee). The first one I returned to the box store and received new coffee with the returned unit. The second one, I called Kurig from this site and I received a new one [...].I still want one because the coffee is great and I don't have to smell burning coffee all day long in my office like I do when my Bunn is plugged in.I think I'll try to get a commercial model. Reading those reviews I don't see the same problems.Would I recommend this to a friend?... heck yeah, but I would warn them about this particular model and encourage to investigate the others available.
Pros: Multiple Settings, Easy to use, Stylish, Accommodates All Cup Sizes
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
The best coffee machine ever!
on March 3, 2010
Posted by: Sewgirl
from San Antonio, Texas
This machine is a coffee lover's dream. We spare no expense for coffee at our house. We are addicted to it, love it, and are snobs about our coffee, without apology. That being said, and having been using a couple of coffee presses with [...] coffee before our Keurig Platinum B70, we will never go back to the traditional way of making coffee. Not only does the Keurig make coffee comparable to our favorite PRESSED Pike's Place Coffee in strength, and taste, but it is so fast. (Not every coffee is terrific in the K-Cups and you have to experiment to see what you like, but I would say most are really good and some are terrific.) However, if you don't like the K-Cups, then buy your own special brand of beans from your favorite place to buy coffee beans, grind your own to your personal degree of pulverization (or go with what the book recommends for the Keurig) and fill the "My K-Cup Filter Basket" with your own coffee. (We use 1 level tablespoon + 1 level teaspoon in our filter basket of the Pike's Place coffee with our grind.)I love the teas and my husband occasionally likes some of the flavored coffees as well. Some brands and types may be weaker or stronger than you like. You can adjust the strength if the flavor is too weak by going down a coffee cup size to make your cup stronger, so strength is not an issue once you figure this out, with any of the K-Cups. My recommendation would be the Keurig with the most selection of cup sizes. We have the machine set to come on early AM and it goes off at 12:30 PM. I love getting up and having fresh, perfect coffee within seconds with the K-Cups or a minute or so later if I use the Personal K-Cup Filter Basket. The coffee is hot and perfect every time. I decided to taste test the coffee, teas and hot cocoa. Included with the machine's paperwork, there is a variety overview included in the packet of information that opens to one page with a listing of varieties of the K-Cups. Beside each flavor that we try, we rate the K-Cup by terrific, good, fair, and bad using the first letter of each of those words, with notations if the cup size should be made smaller on each particular variety, if needed. Then, when you go to the store to buy more K-Cups, you have a reference on what you liked and how much you liked it by taking the information with you. For example, we love Bigelow Earl Grey Tea, but do not care for the Twinings Earl Grey. There is a difference. In coffee, we hated the Coffee People's Donut Shop Coffee so we gave that a "B" for bad. My apologies if you happen to love that coffee. On the other hand we liked the Light Roast Green Mountain Coffee Breakfast Blend but found it weak. So, we went down a cup size and it made all the difference. Experiment with your machine and the coffee. The hot chocolate may have to go down a cup size to be the strength of cocoa you like, but it all works and works well. Just find your own personal preference. This iced tea is really good too and I make it in the "to go" cup from Keurig. Depending on the strength you like, you may have to add more water to the glass, or ice, or not, but the tea is great.I hope this review helps you decide whether this machine might be for you. We have had expensive coffee makers, with and without grinders on them, with insulated pots, with the espresso on the side, etc. etc. I just end up giving them away. For us, the best way to make coffee used to be to use a coffee press instead of all of the machines. It just took too long to get that coffee in the cup! Now the search and the wait is over. We have our Keurig. I will not be giving this one away! In light of that fact, and having waited to write this review because of testing different coffee, teas etc., I now feel I have enough information to contribute to the reviews. This machine must have been invented by a serious coffee drinker who may love a variety of drinks, and who wants them NOW! That fits our family to a tee and I will never go back to the other way of having coffee, tea, or hot chocolate. Also this is a fabulous looking machine and I really love it -- can you tell? You will not be sorry if you choose this machine. This really is a coffee lover's dream machine.
Pros: Accommodates All Cup Sizes, Durable, Stylish, Easy to use, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com