Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
4
The best coffee pot ever
on March 10, 2010
Posted by: Ouiser
from Wilmington, DE
It's very convenient and the coffee is great
Pros: Easy to use, Accommodates All Cup Sizes
Cons: Noisy
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
When it works.....
on March 10, 2010
Posted by: Miss Niece
from Layton, Utah
When this machine works right, it is the best cup of coffee you could ask for. I loved coffee before Keurig, but now I am hooked! However, we have had several problems with it working. We have an in line water filter, and we also bought a Keurig water filter, but scale seems to still build way too fast. Also, slowly but surely, our cup size keeps decreasing. It finally completeley bit the dust after 10 months. I will say Keurig has been great to work with and 100% stands behind their product. I am very disappointed that we will not get our replacement until April, but maybe it will be a new and improved version! We did buy another one from[...] as a backup. We do love it that much.
Pros: Multiple Settings, Accommodates All Cup Sizes, Stylish, Durable, Easy to use
Cons: Doesn't seem to last long, Complicated
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Worked Fine for a couple of days...
on March 9, 2010
Posted by: Anonymous
from Austin, TX
It worked great the first several days then would completely shut down after every cup. Then it was both locking up during the Brew cycle and shutting down after every cup. Customer Service was friendly and they said they were going to send me a new one free of charge and it will ship 3-10 business days after the order is processed, but she (Lindsay) failed to mention that they are out of stock until April 2010. I purchased in February 2010.
Pros: Less noisy than Elite, Stylish, Easy to use
Cons: Not durable, Line Appears Defective, Pricey for non-dependable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
DOES NOT WORK!!!!
on March 8, 2010
Posted by: Frank
from New York, NY
I wish I had read the other reviews on this brewer before buying it. It worked fine for a few months and then it started "shortcupping" as Keurig calls it. After asking a whole bunch of questions on they type of water and coffee I used they blamed it on tap water use and that I use a reusable K cup. They made me clean out the "needle" with a paper clip and told me that I have to do this EVERYTIME I make a cup! They also said that my coffee is clogging the machine because I use the My K cup. Why do they offer the reusable K cup if it damages the machine? They also said to use filtered water. I have been descaling the machine and cleaning the needle for a few months and now it does not take in water anymore. I called them again and they said I a not longer in the warranty period of 1 year. They "tried" helping (blaming) me again and then attempted to sell me on another machine at a "discounted" price. The customer rep. also asked if I "ever bothered to open up the user manual" on the machine. Bottom line is they make a poor quality machine and have really poor customer service.
Pros: Stylish
Cons: HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Getting frustrated
on March 8, 2010
Posted by: heatherfeather
from allen, texas
I am on my third brewer duw to the water not pumping through all the way and then the power going off on the brewer. The company shipped the third brewer to me and I got it last week. I followed all the first time instructions and then went to brew my first cup of coffee with this brewer. It only brewed about 2 ozs. of coffee and then shut off completely. I would not recommend to a friend at this time. Is is apparent that there is a BIG problem with their brewers and they need to get it corrected.
Pros: Easy to use
Cons: Not brewing full cup
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
2nd coffee pot, same problem
on March 8, 2010
Posted by: freddyg
from Chicago, IL
The greatest cup of coffee going when it works. I'm on my second brewer, a B70, and it needs to be changed. Both platinum brewers are blowing a hole in the top of the k-cup. Nobody knows if it's the k-cups or the machine pumping out too much water too fast. After your on hold indefinitely, the customer service people are great. They offered an upgrade, but if it's all the same technology...
Pros: Stylish, Accommodates All Cup Sizes, Multiple Settings, Easy to use
Cons: Complicated, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Incredibly convenient & easy to use.
on March 7, 2010
Posted by: Andyp
from Big Canoe, Georgia
The Keurig B70 Platinum is easy to use. We do 6 to 10 cups of coffee & tea daily and are very pleased. 60 seconds after wanting a cup, the cup of coffee or tea is ready ! No other brewer/maker comes close in convenience and cleanup is only the cup you drink out of; no carafes or filters or kettles. It is awesome and the coffee & tea selections are impressive. Definitely would buy again and always reccommend.
Pros: Durable, Multiple Settings, Easy to use, Accommodates All Cup Sizes, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
great idea but it just doesn't work.
on March 6, 2010
Posted by: Overworked Bob
from Washington DC
wonderful convenience - great coffee every time - when it works. Sadly, it just does not work. The company has been great about replacing failed products - we're on our 4th B-70 now and it has begun to fail after one week, just as have all the others before it. There is something terribly wrong with how this thing is made - it tries to pump water, often fails, then shuts itself down.
Pros: Easy to use
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com