Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
So Disappointed
on March 16, 2010
Posted by: Natalie
from Bloomingdale, IL
I'm on to my 3rd one. The 2nd didn't even last two weeks. Same as everyone else. Heater core doesn't stop running, turns off by itself, doesn't pull water out of tank, says it's not ready. It looks like Keurig stopped caring about quality. If this one doesn't last I'm switching brands. For the $$$ of this machine its not worth it, I'm getting real tired of this!
Pros: Easy to use
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Absolutely sold on this brewing system
on March 16, 2010
Posted by: Diana
from Wisconsin
This is the third Keurig we have purchased in the past 18 months. The first one we gave as a gift; the second was for our home; the third was for my private office. We are very pleased with the quality of these units. The one we purchased for home gets the most use (several times a day from various family members) and last week after 7 months of use it stopped pumping. [...]We would not hesitate to purchase this same model again.Gift note: These units make excellent wedding gifts. Throw in a bunch of sample k-cups and it makes a welcome gift.
Pros: Easy to use, Stylish, Multiple Settings, Accommodates All Cup Sizes, Durable
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
3
Third Replacement...Same problem
on March 16, 2010
Posted by: Spuds
from WV
Just received my 3rd replacement Platinum B90 on Friday and when brewing the second cup, it only brewed 2 oz. then shut off. I've gotten 3 out of 5 full cups of coffee out of it. The two prior to this one did this as well as stopped taking water in and kept shutting off. I spoke to Customer Service and got great service. The engineers are working to figure out the cause of the problems, but have not done so yet. I am going to assist them [...] so they can investigate it further. I really hope they get this figured out or I will have to give up on Keurig...and up until a few months ago, I was completely satisfied. I would not buy a new one right now...wait a while and see if they get this defect taken care of.
Pros: Accommodates All Cup Sizes, Easy to use, Stylish, Multiple Settings
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
TWO defective units...doesn't pump water
on March 16, 2010
Posted by: okeemike
from Orlando, FL
My Keurig Platinum makes great coffee...when it works. I have now gone through TWO defective units. The coffeemaker will work normally for about a month, and then stop working. It will make one cup normally, then while trying to heat water for a second cup, the pump stops working, and the unit shuts off. After turning the unit back on (and letting it fail) several times it will start working again. Something appears to be inherently wrong with these coffeemakers...I wouldn't recommend it.
Pros: Easy to use, Accommodates All Cup Sizes
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Great brewer, excellent customer service
on March 15, 2010
Posted by: SA
from New York, NY
I love fresh coffee, and I love my Keurig brewer. I use it everyday mostly for coffee, and it works great. It doesn't require any cleaning, and it looks stylish in my kitchen. After 7 months of use my brewer has broken too, i sent an email to Keurig and 3 days later my new brewer is on its way. They didn't ask any question, and they didn't give me hard time. Things break down! Important thing is, Keurig is behind their products and they do everything in their power for customer satisfaction.
Pros: Stylish, Easy to use, No cleaning required, Accommodates All Cup Sizes, Fresh cup everytime
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
HORRIBLE!!
on March 15, 2010
Posted by: Tiffany
from New Jersey
This was a defective model. Even though Keurig keeps sending them out...I'm on my third. They are reconditioned and still won't work. Hopefully this situation will soon be correct to my satisfaction.
Cons: Fragile, Complicated, Limited Cup Sizes, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Same problem...shuts off...
on March 15, 2010
Posted by: randw1002
from North Carolina
Purchased my first brewer for Christmas 2009. Lasted about 1.5 months and started shuting off. System tried to pull water from the water reserve and after 15 secs, it shut off. had to turn back on and try again. Waiting for my 3rd brewer. Hopefully this one will work longer than 2 months. [...]
Pros: Easy to use, Multiple Settings
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
very convenient ... when it is working
on March 14, 2010
Posted by: Michele
from Weston, WV
This brewer was wonderful during the first month or so until it stopped working right. There seemed to be a problem with the water pump. I got no response from customer service online but when I called them, they were wonderful and sent a new brewer immediately. I am hoping I dont have the same problem with the new one, but am a little concerned after reading all the other comments.
Pros: Easy to use, Multiple Settings, Stylish, Accommodates All Cup Sizes
Cons: Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com