Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Love This Brewer
on March 20, 2010
Posted by: Anonymous
from Boise, ID
I drink one or two cups per day, so this is perfect for me! I love all the different flavors I can brew!
Pros: Durable, Stylish, Accommodates All Cup Sizes, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Horrible
on March 20, 2010
Posted by: Eric
from Baltimore, MD
Like another reviewer, I am on my third brewer. The first two just stopped brewing cups until I reset it. The third one doesn't draw in water and the pump runs and then shuts off the machine.
Pros: Accommodates All Cup Sizes, Easy to use
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Our Third Platinum and Still Trying
on March 19, 2010
Posted by: Frankie
from Chicago
A waste of time and money. We have been through three Platinum brewers and they ALL have stopped working after a while. Customer service okay when they read off of the script. They don't tell you what to do for the week or so before a new brewer arrives.
Pros: Stylish, Easy to use, Accommodates All Cup Sizes
Cons: Junk
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Great Coffee - Unsatisfactory Machine
on March 19, 2010
Posted by: Anonymous
from Buffalo, NY
Unfortunately, I need to agree with many of the negative reviews of the Platinum B70 model. Purchased this model in retail store in Feb10 and with a week the machine is not performing properly. It shuts off for no apparent reason and when it stays on long enough to make a cup of coffee, every 1 of 5 cups is "short-poured" in that the machine only produces a 1/3 to 1/2 cup of coffee. I've only ever used filtered water in the machine so these issues are not related to water quality. On a positive note, the coffee quality when working is excellent. I'll happily update this review once I am able to see how customer service may be able to help.
Pros: Accommodates All Cup Sizes, Stylish, Multiple Settings, Easy to use
Cons: Fragile
No, I would not recommend this to a friend.
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
4
Love this Machine
on March 19, 2010
Posted by: Old Trucker
from Hobart,Ok
Got the machine for Christmas and just loved it,then problems with pumping water after making second or third cup.Hummm Called customer service and they were great,sent new one right out. Worked great for about 2 weeks and the same thing.Hmmm Called again and we discused what was going on,keruig has figured out that the water resovoir is working it`s way up just a little, causing the pump to draw air and safty shut-down occurs. Take the resivour off and fill it no more problems!!! Love it! Love It!! You know most co`s would have told you it`s your fault not there product. You know it`s true!! Hang in there and they will get to the bottom of it,after all anything manmade is subject to break or go ariy!!
Pros: Easy to use, Stylish, Tempermental, Multiple Settings, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Don't Buy it!!!!!!!!!
on March 18, 2010
Posted by: vpfwrn
from Richmond,Va
I am now on my Third B70 Platinum Brewer. This unit cuts itself off, sometimes in the middle of brewing an will not cut on until you unplug it and let is sit for a while. Keurig customer service was difficult to reach the first time the brewer went out and I had to wait forever for a tech. to call me back. Now with this third brewer they did not even bother to ask any questions they just sent a new one. So we will see how long this on lasts the others only lasted a month. If this one fails I will ask for a full refund and buy another brand.
Pros: Accommodates All Cup Sizes, Easy to use
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
LOVE IT! GREAT CUSTOMER SERVICE TOO!
on March 17, 2010
Posted by: EED
from Richmond
Received as a gift 1/09. It stopped working after 9 or 10 months. I did not have the receipt because it was a gift. Through the serial number, I suppose they were able to determine that I was within warranty. After troubleshooting with me and still not working they sent me a brand new brewer. I received it in 3 days!!!! I couldn't believe it and couldn't be more happy with how they handled it. I love the coffee machine and now I love the Keurig company. I am now a life long customer!!!
Pros: Accommodates All Cup Sizes, Multiple Settings, Stylish
Cons: Complicated
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
3
Mine died too
on March 17, 2010
Posted by: Anonymous
from NH
We loved our brewer, until it died too. It started pumping out smaller amounts of coffee, then just starting squirting out a tablespoon of water and nothing else. We did have a good experience with Customer Service. They had us try the paper clip in the upper needle, but then told me they would send out a new brewer. Very nice to me, also considering mine was 2 months out of warranty.
I would recommend this to a friend!
Written by a customer while visiting keurig.com