Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
2
" I went for the ELITE top of the line "
on March 26, 2010
Posted by: Funky Dog
from Grosse Ile MI
I was so excited to get my Keurig! Made my first cup and it SHUT OFF! I thought it was me. This coffee maker will not pump water and shuts off, not every time, just when it wants to. So you NEVER KNOW if you are going to get that cup of coffee! I am on my second one, and it does the same thing. I believe there is a "manufacture" problem with the machine and they should RECALL them! I LOVE THE CONCEPT of my K-cups and this fun product. It just needs to be dependable!
Pros: Multiple Settings, Accommodates All Cup Sizes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Short pours then shuts off!
on March 25, 2010
Posted by: twiley
from Whitesboro, New York
We were so excited to get this machine and it worked fine for about three weeks. At that time it started short pouring and then shutting off. We would have to run it through three cycles to get one cup of coffee. We returned the item and was going to get another one, but after reading most of the reviews I am thinking we should save our money!
Pros: Easy to use
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Just returned my third!!!
on March 25, 2010
Posted by: Cheryl241
from Huntington, NY
This company owes an apology to the people who have invested in their product (Model B70) and the ongoing user fees of buying kcups - I loved the convenience but when I spend [$] on an appliance I expect it to last more than 2 weeks. I just returned my third. It shuts off and the pump stops working - three strikes there out-Ill give away the rest of the Kcups and break out the old Krups brewer - 2 years and still working!!
Pros: Easy to use
Cons: No quality control, Unreliable, Major Design Flaw
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
This machine was a horror
on March 24, 2010
Posted by: trigatti
from Staten Island, NY
We bought this machine just before Christmas '09. It started going bad in January. At first I thought it was me. I thought that when we first got it the machine would draw in water, brew the cup of coffee and then draw in and heat the water for the next cup. Sometime in January it started only drawing in some water and then when I hit the brew button it would draw in more water before brewing. I thought that this would affect the temperature of the coffee and checked it to find the brew temp was about 168 degrees. I called Keurig service and explained the problem but all the tech seemed to want to talk about was the brew temperature, saying I had to preheat the cup to get a proper reading, not the fact that it was drawing in the water differently that when first purchased. After about another week it started to draw in water unsuccessfully and then it just shut down. We returned this one for another but that one smelled horribly like solvent in the reservoir even after washing several times. This is going back also and we are considering the Cuisinart SS-700 even though it is more money. It has a 3 year warranty.
Pros: Accommodates All Cup Sizes, Stylish
Cons: Fragile, Not well designed
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
The Perfect Gift
on March 24, 2010
Posted by: Shannon the Longhorn fan
from Dallas, TX
my sister and i bought this for our parents for Christmas, our parents had an outdated 1990's coffee maker. They were so suprised when they opened it. At first they were hesitant because my dad has one at his office, and he said it was a space consumer, the thing with his was that it had a trash can in the back of it to dispose the K-Cups. My dad set it up a few days later, and my dad tried it,he liked it. It was soooo easy to set it up, i even helped him. A few days later we showed my mom how to work it, she said it was easy after she learned what butons to push( she's not that good with modern appliances sometimes). My sister and I also bought the K-Cup filters( not the water ones), because my parents like different types of coffee, they say its really easy. My parents drink coffee every morning on their way to work, with the coffee filters, they can fill them up the night before and have them ready to go the next morning. My parents hve tried a few flavors of coffee, and really like them. Sometimes my parents have a coffee mug thats to big to fit on top of the drain, so we have to remove it sometimes. The best thing is that its modern design fits in with pretty much all kitchens. All in all this is a great buy, and a good use of money.
Pros: Accommodates All Cup Sizes, Stylish, Easy to use, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Love My Keurig :)
on March 24, 2010
Posted by: Anonymous
from tracy ca
Love my Keurig, however it was not even 2 weeks after purchase when it died on me. I did call cutomer service and they were great but I opted to just return to the store where i had purchased as I could not go without for 1 day. They updated my warranty and so far the new one is working great, fingers crossed.
Pros: Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
On my 4th Brewer
on March 24, 2010
Posted by: Sandy W
from Cedar Grove, NJ
We have this machine at work and I loved it so I bought myself one. The 1st one lasted 5 months. The store wouldn't take it back so I bought another one that lasted 1 day. I exchanged it for another one that lasted 1 week, that one lasted 6 weeks and guess what? It is not working. The pump on every one of them failed and this one also shuts off on its own. You should remove them from the market until you have figured out the problems. There are way too many people having the same problems. These machines are defective.
Pros: When it works it's great
Cons: Stops working after 1 use
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Was great until it stopped working
on March 23, 2010
Posted by: Ruth
from Philadelphia, PA
This was a great product until it stopped working suddenly. The machine says it is brewing, but it is not. Tried reseating the reservoir, turning off the power, cleaning the parts, etc. No luck. Called customer service. [...] The machine is only 15 months old and brews 1 cup a day. It didn't last very long.
Pros: Easy to use, Accommodates All Cup Sizes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com