Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
LOVE THIS THING!
on March 15, 2012
Posted by: Noodlediggity
from colorado springs
I have had this beast of a machine since december.. I went from hardly drinking coffee to having it everyday! I also use it to make different teas. I can not express how much I love my keurig :)
Pros: Stylish, Accommodates All Cup Sizes, Multiple Settings, Fast, Easy to use, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Love it when it works
on March 19, 2012
Posted by: Frustrated Coffee Man
from Baden, PA
I have had my coffee maker for 2 years. Actually, this is the second one because the first one lasted only 5 months. When it works, it's great. However, it sometimes (more often now) won't brew. The unit "tells" me it's brewing, but nothing happens. When this frustrating event occurs, I will go through the descaling process. Now, I must descale at least once a month, if not more. I have used the filters, bottled water, distilled water, but it doesn't make any difference. Every 3-4 weeks I'll wake up and attempt to make a cup of coffee only to watch the unit lay idle. Sometimes it will spit out a few drops of coffee. As I said, when it is workking, it's a great piece of equipment. But when it decides it isn't going to co-operate, it's a piece of junk. Expensive junk.
Pros: Stylish, Fast, Easy to use, Multiple Settings, Accommodates All Cup Sizes
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Problems
on March 20, 2012
Posted by: Krav Rob
from North Attleboro, MA
My platinum machine died in less than 2 years, I bought one for my parents that also died in about 18 months and just the other day my sisters machine died too. I've sent multiple emails to cust. service and not one call or email back. My neighbors platinum also broke. Look up problems on line before buying any Keurig machine.
Cons: Pricey / Poor Value, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
WOULD RECOMMEND TO FAMILY & FRIENDS
on March 21, 2012
Posted by: Donna-Coffee is my middle name
from Perris, CA
We bought the Platinum model during Christmas 2011, we LOVE it so much. It is great for the settings sizes because I use the K-cup twice. First on largest setting then I take 2 K-cups (used once before) and make each with the 4oz size. Yum! Just right. The only problem we have had, is the water doesn't prime each time and we have to remove water tank and re-seat it each time. We have replaced it once already and now this one is doing the same thing. Why? I am taking it back for a replacement one-more-time and get another one because we love the fast brew, taste of the coffee (drinking more coffee than ever before) easy use and cup sizes.
Pros: Fast, Extra hot setting, Accommodates All Cup Sizes, Great variety of coffees, Multiple Settings, Easy to use, Stylish
Cons: Doesn't Prime Everytime
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Great Xmas Present to Myself!
on March 21, 2012
Posted by: Mitchman
from Charleston, WV
Verified Purchase:No
I purchased my Kuerig Platinum as a Xmas Present for myself and I love it. I have had absolutely no problems with it and I use it everyday. I like the coffees and my wife likes the teas. I like the huge variety coffees, teas, and other hot beverages. It was a smart move to offer sample packs. I am always afraid to try a new coffee and not like it. I like to sample the brands prior to buying!
Pros: Stylish, Multiple Settings, Easy to use, Fast, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Great brewer!!
on March 21, 2012
Posted by: Happy Keurig brewer user
from Birmingham, AL
Our family uses this brewer daily. Three full time drinkers all day everyday. We each choose very different drinks and this makes it possible for each of us to have what we like. It fits perfectly on the counter and looks very stylish. We have given it to our family and friends for gifts. We are very happy.
Pros: Stylish, Fast, Durable, Easy to use, Multiple Settings, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Perfectly Fresh Coffee
on March 23, 2012
Posted by: DeborahB
from Sacramento, CA
Fun and easy to use. It's like having my own coffee shop.
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Nice macine
on March 23, 2012
Posted by: Sold on Keurig
from Lakeland, FL
This is a great brewer. Easy to use and brews fast. You have to experiment some with the cup sizes to fill your cup. We have normal size mugs and have to use the 10 oz. size and 4 oz. size to fill them. To fill our travel mugs we have to run the travel size and the 4 oz. size to fill them. We find that we are drinking more tea since we bought our Keurig. This is a great buy.
Pros: Fast, Multiple Settings, Stylish, Easy to use
Cons: Limited Cup Sizes, Travel mug size too small
I would recommend this to a friend!
Written by a customer while visiting keurig.com