Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
4
I'm happy with my keurig
on February 14, 2012
Posted by: DW
from Alexandria, VA
I have purchased 6 brewers over the years for friends, family, home and work. I'm very happy with my Keurig and so are my friends. I even have one at work (because I drink primarily decaf and you can't find that in a coffee-mess) - you'd be surprised how many people bring in their own k-cups to use it. Variety of what I can brew is what I like most because my mood changes often.
Pros: Easy to use, Fast, Accommodates All Cup Sizes, Stylish, Durable
Cons: Brewer operational issues
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
Awesome, and Customer Service ROCKS!
on February 14, 2012
Posted by: Melissa
from NYS
Verified Purchase:No
I love the brewer!! Also, their customer service ROCKS! I had a minor issue with my brewer and they replaced it for free! No hassle, no trouble. Perfect!
Pros: Durable, Easy to use, Stylish, Fast, Multiple Settings
Cons: Hard to brew travel mug
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
1 year seems to be a pattern...
on February 14, 2012
Posted by: Have a great day!
from Wayne NJ
I had this unit for a little over 1 year. Cups seemed smaller and smaller than evantually stopped. Called Keurig, operatior was OUTSTANDING. Walked me through some trobule shooting. Unit still didnt function. A brand new unit is shipping same day. Amazing!
Pros: OUTSTANDING CS, Ease of use, Replaced unit over nite
Cons: Longevity is poor
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
I wouldn't bother if I were you
on February 16, 2012
Posted by: Ron
from Black Hawk, CO
Purchased original coffee maker in June 2011. So far, I have gone through 3 different coffee makers and in the process of getting the 4th replacement. I can't recommend this coffee maker to anyone because of all of the problems that I have and continue to experience. My biggest problems are with the water pump (either it won't pump the proper amount or it won't pump at all) and the top water dispensing holes just above the K-Kup constantly clogging up with old coffee grounds. Keurig staff has always been great and most helpful. It's too bad that they don't have a better product to work with.
Pros: Accommodates All Cup Sizes, Clogs up too easily, Too Frequent maintenance, Poor Water Pump
Cons: Limited Cup Sizes, HARD TO CLEAN, Pricey / Poor Value, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Customer Service Is What Saved The Day
on February 17, 2012
Posted by: Jimmers
from Sewell, NJ
Verified Purchase:No
After 14 months my B70 Plat. went haywire, not completing a cycle, shutting off, leaking water, etc. I was disenchanted with the fact that my brewer only lasted 14 months. I knew I was just out of warranty but I decided to contact Keurig anyway. I was greeted by a very friendly tech, Jessica. She walked me through several procedures to try and diagnose the problem. After doing so, she said Keurig would send my a new brewer at no charge. Even though I was dissapointed with the product, the fact that Keurig stands so strongly behind their product, will keep me in the Keurig family for years to come.
Pros: Fast, Multiple Settings, Accommodates All Cup Sizes, Easy to use
Cons: Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Great coffee machine when it works
on February 18, 2012
Posted by: sweetpee50
from Trenton, florida
I love the coffee maker but it only lasted 6 months and the on switch quite working. I can,t find any body to fix it. Keurig does not make iteasy to find there repair service. This machinecost [$] and it sure is not worth the price for no longer than it lasts.
Pros: Great for a short time
Cons: It only last 6 months
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
DONT BUY
on February 22, 2012
Posted by: kelly
from New Hamsphire
Verified Purchase:No
I have purchased two of these within one year it breaks down doesnt brew the right cup size when pressed, dont buy this one you are better off buying the cheaper one since its not that pricey if it does break down.
Pros: None
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
prime
on February 22, 2012
Posted by: Cash
from Templeton, California
I enjoy the fresh taste of every cup of coffee and use it daily. I am unhappy that after every cup the machine requires priming. Even though the water tank has not been moved, a second cup can't be brewed until the machine is re-primed. Please advise me on how to correct this problem.
Pros: Stylish, Multiple Settings, Fast, Accommodates All Cup Sizes, Durable
Cons: Always needs priming, HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com