Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
we love it!
on April 13, 2010
Posted by: josh n jen plus ten
from manheim, PA (lancaster county)
we love our keurig platinum... i just wish it had a larger size option... but the iced feature is awesome!
Pros: Durable, Convenient, Multiple Settings, Stylish, Easy to use
Cons: Limited Cup Sizes, Expensive, Not cheap, Price per cup is insane
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
DO NOT BUY KEURIG PRODUCTS
on April 13, 2010
Posted by: Simple Life
from Santa Monica, CA
Save yourself a lot of stress and buy from another Company. Keurig has a known issue with their brewers and continues to sell coffee makers that you cannot rely upon. If you want a cup of coffee on a regular basis find another brand. They string you along promising a replacement. I have been waiting 3 weeks and gone up the ranks at Keurig spending more time than should ever be necessary for a coffee maker. This is my second brewer and they both had the same issue that others have described. The brewer fails to draw the water in and shuts off. Then you are left with lots of Kcups that can only be used in Keurig brewers. Save yourself frustration and buy from another Company. I have been dealing with Gayle in Escalations and all she can say is "Sorry, there is nothing I can do". I really like the concept and wish that Keurig would treat their customers better and produce a reliable brewer.
Pros: Accommodates All Cup Sizes
Cons: POOR CUSTOMER RELATIONS, Fragile, Not Reliable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
realllllllyyyyy frustrated
on April 11, 2010
Posted by: frustratedddddddd
from Ravenna, Ky
Well looks like we have the same problem as other, 4 months into a love affair with this coffee make out of the blue it went out. Now they are sending us another one but who knows when because they are out of stock. What are we suppose to do in the mean time, and especially with all the K cups if they can't get their act together and figure out why these machines only work 4 months.
Pros: Easy to use, Accommodates All Cup Sizes
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
De-Scale Process
on April 11, 2010
Posted by: Bummed K-cup man
from Allen, Tx
Make sure you de-scale your machine every few 3 months. I never got a warning or the de-scale message till it was too late. I had my machine for 16 months and failed to de-scale it. When the light finally came on it was too late. The machine is toast!!! Unable to complete the de-scale process. Representative said there was too much mineral build up and offered me a discount on a new machine since mine was out of warranty. A nice jesture. I will buy another machine and make sure I de-scale every 3 months as recommended. An improvement would be to set a built in timer to remind us when to de-scale.
Pros: Easy to use, Accommodates All Cup Sizes, Stylish, Multiple Settings
Cons: HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
I would not buy this again
on April 11, 2010
Posted by: Marybeth
from CT
I got my first platinum system this past Christmas. It started having a problem - intermittent at first - when you press the "brew" button, the LCD display says it's brewing, but nothing comes out. The only way to "fix" this problem was to turn the machine on and off repeatedly. After 3 or 4 times, it finally would brew, but had grounds in it and too much water came out so you have to switch mugs to catch the water because each time you start the process over, the water intake from the reservoir would repeat. This problem got worse and after speaking with Keuring, they sent me a free replacement - I was thrilled! Long story short, the replacement is having the same problem only worse. I've had it set up for a week and have only been able to make 3 cups of coffee! So now, I am waiting on a Keuring technician to call me - as they don't work weekends. DO NOT BUY THIS PRODUCT.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
disappointing
on April 11, 2010
Posted by: Frustrated Customer
from New York
Although it worked for a few weeks (I used it once a day) one day it stopped brewing full cups and only filled halfway (on same setting I always used). So I called Keurig and they replaced it. The replacement did not brew at all - I wasted probably a box of coffee trying to get it to brew. I called again, got it replaced. The third one is the same deal - will not brew at all! I am soooo frustrated with this coffee machine, wish it would brew like it should! It was great when it worked, but now I have 3 broken machines...
Written by a customer while visiting keurig.com
Customer Rating
2
LOVED IT - then it broke!
on April 11, 2010
Posted by: Ulla
from Utah
Got it for my birthday and the pump broke this morning (after 3 weeks)! Love the technology, but I'm very disappointed with the product! Gonna exchange it and give it one more try. If it happens again, then I'll go back to a "regular" coffee maker.
Pros: Accommodates All Cup Sizes, Easy to use
Cons: Fragile, Broke after 3 weeks
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Getting it Right
on April 11, 2010
Posted by: Anonymous
from New York, NY
They need to make the new Platinum Coffee Maker with out any defects. The Company needs to make it perfect and not have problems with it.
Pros: Easy to use
Cons: Limited Cup Sizes
Written by a customer while visiting keurig.com