Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
Machine quit working after 16 months use
on April 15, 2010
Posted by: Sparky
from Beckley, WV
I loved my Keurig and want to purchase another one, but $200+ and it quit working in barely of a years time. Very disappointed!
Pros: Accommodates All Cup Sizes
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Machine breaks after 1 year
on April 15, 2010
Posted by: coffee_lover
from Orange County, CA
My husband bought this for me for Christmas 2008. It made it just past the one year mark and then started malfunctioning. I have followed all the instructions for cleaning and maintainance, but it no longer will reliably pump the water. Trying to get help from someone at customer service is impossible. You are put on hold and after waiting a long time, are told no one is available to help you, and to call back the next day. The next day you go through the some thing. If you want a coffee maker that lasts more than 1 year, don't buy this one!
Pros: Multiple Settings, Easy to use
Cons: Does not hold up to daily, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Get points - then out of stock.
on April 15, 2010
Posted by: Wordjunky
from Houston
I'd like to review this product. Unfortunately I can't. After using the site to buy K-cups so that I could get enough points for the discount I went to purchase and saw they were out of stock until April. Well, it is now mid-April and they say to come back in May. I have see a number of reviews that indicate there is a problem with the brewer. I hope when they are finally available again the problems have been addressed. I would really feel foolish to have waited all this time only to get a piece of junk hardware. We love the brewer we have but would like the larger reservoir and additional volume choices. Even more though - we want a device that works.
Written by a customer while visiting keurig.com
Customer Rating
4
One cup coffee perfection
on April 15, 2010
Posted by: The coffee guy
from northern new york
Two years ago, I brought a competing machine, it seemed to have different varieties of coffee drinks. The problem was that the coffee varieties were limited to mostly european coffees. I finally decided to buy a keurig. I now drink 3 to 5 cups a day. I love the variety of coffee that is available, and I don't miss the lattes and other stuff at all. The brewer occasionally shuts off, but I can deal with that.
Pros: Accommodates All Cup Sizes, Multiple Settings, Easy to use
Cons: Shuts off occasionally
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
can't live without it
on April 14, 2010
Posted by: lilmac
from Buffalo, NY
I bought this coffee maker thinking i could cut down on my coffee intake. quite the opposite i drink more b/c its always hot & fresh=) I now have 1 for home & 1 for the office!
Pros: Accommodates All Cup Sizes, Multiple Settings, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Great!
on April 13, 2010
Posted by: Anonymous
from Ft. Mitchell, KY
This has been a great addition to our kitchen. I use it everyday before I head to work in the morning. With the times its on in the morning when I get up and in a short time I have my morning coffee. Really like the varieties that are available and many of them are great coffees. The only real issue I have with it is that I like my coffee HOT very hot and this maker brews it at the highest setting I could set it at 192 degrees and this is just barely hot enough for me, but ok.
Pros: Accommodates All Cup Sizes, Multiple Settings, Easy to use
Cons: Temperature
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Terribly unreliable
on April 13, 2010
Posted by: mrs241
from St Louis MO
We use the brewer sparingly because it is so tempermental and we are not sure when the computer will break down. The use of the Green Mountain hot cocoa is consistently a problem because the powder does not dissolve and clogs the system meaning a thorough cleaning after every use. When trying to deal with Keurig.com you get a real run around. Although we have seen the Platinum on QVC and on other websites, it still remains out of stock and they keep pushing the date for restocking further and further out.
Pros: Accommodates All Cup Sizes
Cons: Complicated, Hot cocoa clogs machine, Computer unstable, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
not really that good
on April 13, 2010
Posted by: Anonymous
from los banos,ca
The keurig coffee system in theory is excellent, when you get a cup of coffee from this system it is excellent alway fresh... but the downfall is that the pots are cheaply made and break easily I'm on pot number 3 or 4 I've forgotten and now this one is not working right. I have a bunn coffee pot that is a work horse I've had it for years and that was our only pot until we bought the keurig. Of course the coffee is excellent when you first make the pot but then it becomes bitter... So my next new pot will use pods I'll give that one a try.
Pros: Stylish, Easy to use, Durable, Accommodates All Cup Sizes, Multiple Settings
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com