Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
3
Loveit, but it does have issues
on April 20, 2010
Posted by: Brenda
from Arvada CO
We will be receiving our 6th machine tomorrow since Christmas 09. We purchased 3 at the wareshouse store returned them all back, then bought a planinum online from Keurig, which they have now since replaced twice. After a month or two the pumps stoped working and were only giving us a partial cup. We descaled it, cleaned the upper and lower needle, but to no avail. I WILL CONTINUE RETURNING THIS MODEL until I get one that works. I LOVE THIS COFFEE SYSTEM. BEST COFFEE IN MY LIFE - SERIOUSLY. I just think this line of makers has a bad control pump and circuit board and once they get the new models in everything should be just fine.
Pros: Accommodates All Cup Sizes, Easy to use, Multiple Settings, Stylish
Cons: HARD TO CLEAN, Fragile
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
Not Good
on April 20, 2010
Posted by: Lovey
from Alaska
I had the Platinum for three months and all of a sudden it would make one cup (maybe) and then shut off. Called CS and they walked me through a cleaning drill although I had just cleaned it thoroughly, then they tried to convince me the water was bad.....not. Next time I called CS I was almost in tears but they believed me and sent me a new one ASAP. It has been going ok since, I just hold my breath. MEANWHILE, I love the machine and the concept so I ordered one from [...]as a gift for my daughter and family. NOW I am in the process of sending that one back, for the same kinds of issues. [...] I agree with the fellow who said, why can't Keurig just admit the problem, send us a replacement and extend the warrantee.All in all I still love the machine and the coffee so will hang in there with them. Through it all I would still recommend as I believe they are trying to produce a quality product.
Cons: Faulty and unreliable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Not as reliable that as expected !
on April 18, 2010
Posted by: Eric Fortier
from Quebec,Canada
I use this brewer 3 times per day and after 1 year, the brewer didn't works. I think that keurig should improve the reliability of there brewers...
Pros: Multiple Settings, Stylish, Easy to use, Accommodates All Cup Sizes
Cons: Durable, Reliable, HARD TO CLEAN
Written by a customer while visiting keurig.com
Customer Rating
1
SHAME ON YOU KEURIG!!!!!
on April 18, 2010
Posted by: Anonymous
from Ventura County, CA
I am so disappointed about this product. I waited and waited to get this coffee maker, and finally got a Platinum machine as a gift from my husband in December of 2009. It is now April 2010 -- less than six months, and my machine is no longer functioning. WHAT A JOKE!!! I thought maybe it was just my machine/a fluke... I wish I would have read these comments before I got my Platinum machine. All of the negative comments you read here are true. Keuring makes a cheap product, with no hope of withstanding a daily cup of coffee use.
Cons: Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Very Disappointed
on April 17, 2010
Posted by: Mabby
from Nottingham, Pa.
I loved this product until it stopped working out of the blue. I read alot of reviews and they need to find out why it stopped working after one year. Very dissapointed and it's very expensive. Now I have a coffee maker that doesn't work and all my unused k cups. Don't know what to do!!!!
Pros: Easy to use, Stylish, Multiple Settings
Cons: Complicated
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Loved but frustrated
on April 16, 2010
Posted by: PB
from Ohio
I was so excited to get a Kreurig maker. It worked well for a couple months of everyday use. It was easy to use and the coffee tasted great. Then, the trouble started. It began shutting down after brewing one or two cups. I called the company twice and they were very helpful. Unfortunately, they are sending me a new machine to replaced the defective machine I now have. Time will only tell if it is the machine or a design flaw.
Pros: Easy to use, Accommodates All Cup Sizes, Multiple Settings
Cons: Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
LOVE IT WHEN IT WORKS
on April 15, 2010
Posted by: TERRY
from TROY, NY
GOT UP ONE MORNING WOULD NOT WORK NO DISPLAY LIGHTS ON WOULD NOT RESET POWER WAS OK TO MACHINE USE IT EVERY DAY. TAKES TO LONG TO REPLACE NOW IT IS OUT OF STOCK UNTILL MAY? I HAVE TO SAY THEY OFFERED ME 2 BOXES OF COFFEE BUT CAN NOT USE THEM TILL MAY//
Pros: Stylish, Accommodates All Cup Sizes
Written by a customer while visiting keurig.com
Customer Rating
4
Love it
on April 15, 2010
Posted by: Anonymous
from Long Island, New York
I have been using my keurig and love it so far although i am worried it wont last long after reading other comments. so far so good. its deff the best product out right now!
Pros: Multiple Settings, Stylish, Accommodates All Cup Sizes, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com