Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Love it!
on December 30, 2011
Posted by: Haganleah
from New Mexico
Verified Purchase:No
We only use RO water in our Keurig. It brews the perfect cup every time. I can see how one of these would fail, (especially the pump) using the water that comes through our city water system. We love our Keurig and we drink coffee 24/7. It is expensive though because you have to buy the k-cups and they are much more expensive than a regular can of coffee. I wanted this for me but my husband has taken it over! I cannot keep k-cups coming fast enough!
Pros: Easy to use, Fast, Multiple Settings, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Worked flawlessly out of the box
on December 30, 2011
Posted by: Paul
from Edmond, OK
I received the Keurig Platinum Brewing System as a Christmas gift. I followed the instructions carefully, rinsing the unit one time followed by my first brew. The unit worked flawlessly on the first brew and the coffee tasted great! There was no hint of the taste of plastic as reported by others. As the only coffee drinker in our household, this is a fantastic and convenient product!
Pros: Fast, Easy to use, Accommodates All Cup Sizes, Accommodates larger cups, MAKES GREAT COFFEE, Durable, Multiple Settings
Cons: Should include "My K-Cup"
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
They do not last very long!
on December 30, 2011
Posted by: Lee
from Tulsa, OK
We love the Platinum, but they are not worth the price if they last less than 15 months. First, we descale our coffeemaker regularly. We got our 1st Platinum for Christmas 2009. In October 2010, the pump started making strange noises and it stopped pumping out water. After a couple of calls to customer service, the troubleshooting tips did not work, so they replaced my unit. All was well until this week. Our replacement model started making strange noises when pumping, and now it no longer pumps out water. I've been through all of the troubleshooting tips to no avail. The pump is broken again. Only this time, there is no replacement because it is out of warranty. Like I said before, we cleaned and descaled both units regularly. We loved them when they worked. If you are thinking of buying one, BUYER BEWARE! You may not get much more than a year out of it.
Pros: Easy to use, Accommodates All Cup Sizes, Multiple Settings
Cons: Fragile, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Bad Tasting Water Down Drinks
on December 31, 2011
Posted by: Hard Core Coffee Drinker
from Chicago, Il
Verified Purchase:No
I received a Platinum Brewing System for x-mas. I have had it for a week trying different types of coffees several times a day. Every cup taste likes water down coffee. Even the hot cocoa tasted water down. I also made several cups of coffee using the reusable coffee filter and different types of bold and x-tra bold Starbucks coffee. I tried different coffee setting grinds on my coffee grinder. Still the same water down taste. I guess if your old or if you like [@]'s coffee, this unit is for you!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
The Best in My Opinion
on January 1, 2012
Posted by: Cowgirlup
from Arizona
I got this as a gift for my husband for Christmas and he and I both LOVE it!! The fact that I can have my French Vanilla blend and he can Have his bolder blend is fabulous and there is no wasted pots of coffee now!
Pros: Fast, Easy to use, Accommodates All Cup Sizes, Stylish, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Absolutely Love it!
on January 1, 2012
Posted by: Jess
from Medford, NY
My parents had this same brewer, and after a visit to their house I had to have one. I got one right after for my birthday and I love everything about it. It's so fast and easy to quickly make a cup of coffee while running out the door to work. there are so many options, i even make iced tea with it. I had one issue with it turning off and i called tech support. They were so nice and helpful and walked me through all the steps to easily solve the problem. I was not a big coffee drinker before this, but not i will never use another system!
Pros: Stylish, Fast, Multiple Settings, Accommodates All Cup Sizes, Durable, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Lasted just over a year
on January 1, 2012
Posted by: PT
from Boston, MA
Verified Purchase:No
Worked great until the warranty was up, then stoped working.
Pros: Easy to use
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Great coffee maker when it works BUT...
on January 2, 2012
Posted by: Ken from Alabama
from Lincoln, AL
Verified Purchase:No
I have owned a Keurig for two years. I love the way it brews coffee and tea, tastes great. The problem is that after about 6 to 8 months the machine will cause problems no matter how much cleaning and filtering I have tried. The coffee makers just freeze. Thank God for Bed Bath & Beyond their return policy is great for Keurig they have replaced them all so far.. This is my third They have it partly right.
Pros: Easy to use, Multiple Settings, Stylish, Fast, Accommodates All Cup Sizes
Cons: Pricey / Poor Value, HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com