Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Very Satisfied Customer
on December 16, 2011
Posted by: Tanya the coffee drinker
from Miwaukee,WI
In looking at reducing cost from purchasing coffee 5x a week from my local coffee shop, the Keurig Platinum was an even swap that will save me money throughout the years. The system is easy to use and navigate. I love its flexiability and easy clean-up. The only thing I dislike about the system is that it does not brew beyond 12 oz. cups size in which, I typically use 14-16 oz cups.
Pros: Multiple Settings, Fast, Accommodates All Cup Sizes, Durable, Stylish, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
GREAT CUSTOMER!!!
on December 17, 2011
Posted by: Coffee drinker
from Alabama
Verified Purchase:No
I have had mine for less than a year and it stopped working. I called customer service to trouble shoot. They were great!!! They could not help me fix it, but they are sending me a brand new one Free!!!!! I was so excited to see results!!!!
Pros: Fast, Easy to use, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Pick a different model!!!!
on December 18, 2011
Posted by: tlfdfirechic
from Tupper Lake, NY
I am so disapointed in this product! I received this coffee maker as a birthday gift and absolutely loved it. After 9 or 10 months I would put a k-cup in it and hit brew, it would say "Brewing" and sound like it was but nothing would come out. I would have to unplug it and leave it off for about 10 minutes before it would work. This lasted for about a month until that wouldn't even work any more. Still said it was brewing and sounded like it was, but nothing would come out. Customer service gave me all sorts of tricks to try over the phone...still wouldn't work. After telling me that I wasn't cleaning it or putting the k-cups in correctly they sent me another machine. All I had to do was send back the little part where the k-cup goes in (which was nice). I've had my new machine for eight months and this one started doing the same thing a few weeks ago and finally died yesterday. I made sure to take extremely good care of this one to avoid the same issue, but I guess that didn't work. I am planning on calling customer service today to see what they will do this time. When the machine is working I absolutely love it, but am not happy with spending almost $200 on a coffee maker that lasts less then a year.
Pros: Fast, Accommodates All Cup Sizes, Multiple Settings, Easy to use
Cons: Pricey / Poor Value, Doesn't last
No, I would not recommend this to a friend.
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
Hope you get one for Christmas
on December 22, 2011
Posted by: Sassy Cessna
from Oklahoma
We love our Keurig brewer to the point we purchased the small one for vacations away from home. We have purchased this brewer for a wedding gift, and the couple love the coffee and convenience. Other members of our family own Keurig with no complaints. Be sure to read the instructions in setting it up. I would suggest you have the water filter if you have iron in your water. It not only keeps the reservoir clean looking but makes the coffee taste better. I would recommend this brewer to anyone.
Pros: Easy to use, Multiple Settings, Durable, Accommodates All Cup Sizes, Fast, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
I would buy this product again
on December 23, 2011
Posted by: LDaley10
from Lottsburg, VA
We are a retired couple and drink coffe all day. It's nice have a variety of flavors to choose from. Love having a fresh cup every time and not a steal cup leftover from breakfast.
Pros: Stylish, Durable, Easy to use, Multiple Settings, Fast, Perfect cup every time, Accommodates All Cup Sizes
Cons: Primer flashing light
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Keurig, explain this!!
on December 23, 2011
Posted by: Ftbllreff
from Maryland
I have both Keurig and Cuisinart K cup machines...About me... I am an embedded systems design engineer and know about control systems and such.Food processing products should only use parts ( components ) in the water / control systems - internal to the coffee maker - that are "fit for purpose" as designed to be use with WATER.. as a coffee maker uses water.I have opened several of my failed Keurig and Cusinart K cup machines and found that they are using an AUTOMOTIVE Market Pneumatic Solenoid Valve [*].. part number SH-V0829...Google this number if you want to check and see this. It is designed for auto seat cushon inflation and has a built in LEAK RATE of 1CC/Min at 4 PSI for air compresser unloading used in seat cushon inflation systems. It is NOT WATER PROOF and DRIPS inside the coffee makers in the transformer and the air pump near the bottom getting the electric motor wet and make it smoke.. My coffee maker was way too young to smoke .. hahha just a joke..The folk that make this coffee maker [*] think most folk are too stupid to find out about their use of cheep and unfit for purpose components inside their coffee maker. I have attached a DOOR and Hinge on the back of one of my coffee makers that I keep repaired personally.. and buy the replacement control solenoids on [@] to keep my coffee maker working.... I was ripped off...I did not pay for a rusty solenoid that leaks water inside my [$] coffee machine. When I call Keurig... they do talk some but avoid the topic of this solenoid.. just reading a standard reply statement... When I talk to Cuisinart.. they have nothing to say but want my $10 for shipping a replacement unit... also with the same defective solenoid inside of the same type and part number...I want to like my coffee maker.... but I do not like being treated like a fool ...My old Mr Coffee has very nice insides... good design.. and lasted a long time... I am wanting to see Mr Coffee make a K cup that I would like... Cuisinart and Keurig are only about making money .. and not delivering INTERNAL quality of their product with this machine.. They come from the SAME [*] factory...and they are made using non water proof - no O ring - air only - pneumatic solenoid valves... The part numbers are on the side of the solenoid if you care to open up your machine and look... Do not have it plugged in if you do.. safety first..I hope you like having RUSTY water in your hot water for making tea and coffee.... the solenoid does rust internally as it is only for air usage...not made for water exposure...I have photos and also plan to use this experince in a control system class I teach at a University as an example of poor ethics in business manufacturing...I need not say how MAD I am over this discovery .....and the lack of interest from the folks that make this product..Barnum and Bailey.. a sucker is born every minute... that must be their motto..I must be a sucker..
Pros: Easy to use, Stylish
Cons: Noisy, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Enjoying every cup!
on December 27, 2011
Posted by: ChopperRN
from Honolulu, HI
Verified Purchase:No
The machine works like a dream! I even occasionally check the amount of fluid dispensed to see if accuracy is maintained, and it is, for every cup size available, ive event tested the different temperatures, accurate as well. Thanks for a great product!!
Pros: Fast, Easy to use, Stylish, Accommodates All Cup Sizes, Durable
Written by a customer while visiting keurig.com
Customer Rating
4
love it!
on December 29, 2011
Posted by: coffee lover
from hampton va
I think this is a great product, I love it 10 times better that a regular coffee pot
Pros: Stylish, Durable, Easy to use, Fast, Accommodates All Cup Sizes
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com