Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Great Buy!
on May 7, 2010
Posted by: Clark
from Madison, MS
I use this machine every day. I have been very pleased with the quiet heating up, brewing and the easy, programmable options. The machine I had before was very loud when warming the water and brewing - was afraid of waking the family. With this machine, no more worries - or noise!The only issue I find is the difference in taste between a traditional coffee maker (using your own coffee) and the "My K-Cup." The flavors are less prominent than when used with other brewers (including pod brewers). If you require a richer, bolder taste, you will want to go for dark roasted coffees for use with the My K-Cup.Great value for the money. [...]
Pros: Easy to use, Accommodates All Cup Sizes, Multiple Settings, Stylish
Cons: None-yet
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Love It!
on May 6, 2010
Posted by: Anonymous
from Rio Rancho, NM
I love, love, love my Platinum Edition Keurig! We use ours for coffee, tea, iced tea and even the kids use it - for hot water in instant oatmeal.
Pros: Durable, Accommodates All Cup Sizes, Easy to use, Multiple Settings, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Dying after six months =:(
on May 5, 2010
Posted by: Anonymous
from jersey city, nj
Bought as a Thanksgiving gift for my mom's house. Between the 4 people that live there, they drink about 8-10 cups a day between coffee and tea reason why I got them the unit. It is the BEST as it was easy and not messy to use - BUT - now it's dying out. They clean 2-3 times a month with the white vinegar process as recommended but two weeks ago, it stopped dripping the right amount of water and makes a horrible choking & gurgling sound. I got them the Platinum Unit base on the amount of coffee/tea they drink. With that said, I still love the unit JUST WISH I can get it fix as I am not sure I am willing to pay the high price again to last for just another 6 months.
Pros: Easy to use, Stylish, Quite, Accommodates All Cup Sizes, Multiple Settings
Cons: Costly, K-Cups are Expensive, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
awful coffee maker
on May 4, 2010
Posted by: Anonymous
from Tewksbury MA
Honestly, I love keurig coffee, however, it's getting the machine to work for more then a few months that bothers me. Normally customer service is wonderful, but today, I spent a hour on the phone with four different people who refused to help me. I finally got them to agree to replace it (this is my fourth brewer all with the SAME problem - the pump stops pumping) and they said they were doing it as a favor to me...well Keruig - thanks for the favor guys. The next favor I am going to do for you, is take my case to the attorney general as well as the BBB because I think there are some shady practices going on here. Especially where we all have the same issues. I urge everyone to do the same and lets put an end to this foolishness, un-necessary stress and bad business practices once and for all. Would I ever recommend them to anyone?? NOT after today - that's for darn sure!!
Pros: Stylish, Multiple Settings, Accommodates All Cup Sizes
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
broke down at 16 months
on May 3, 2010
Posted by: Anonymous
from Pittsburgh, PA
I loved this Keurig. Only used 2-3 times per week. After 16 months the screen started flickering and it wouldn't brew - just stated brewing on screen, but nothing happened. After two days of this, screen went blank and machine did nothing. Very disappointing for a high cost machine. Warranty only one year. Keurig to give me discount off new platinum model, but not a substantial amount. Sounds like others had same issue.
Pros: Easy to use, Multiple Settings, Accommodates All Cup Sizes
Cons: Short Life, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Not happy-again
on May 1, 2010
Posted by: MA
from Burke, VA
We purchased our coffee maker in November 2009; by January 2010 we were having the same issues as everyone else. I contacted Keurig and they sent us a replacement. Here it is May 2010 and we are having the same issues. The coffee maker may or may not brew a cup of coffee, may or may not over flow, may or may not, may or may not, may or may not-you get my point. So now we have to try and get a replacement or buy a new one. Not sure about other consumers but forking out $$$ every three months is not an option. I really like the Keurig-not this model!!
Cons: Still has issues
Written by a customer while visiting keurig.com
Customer Rating
2
Good product, but look for a warranty!
on May 1, 2010
Posted by: Matthew
from Oklahoma
Mine began malfunctioning within 6 months of operation.
Pros: Easy to use, Multiple Settings, Stylish, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
brought 12/2008 still working fine
on April 29, 2010
Posted by: Pastor Bob
from Northampton, Pa
so far everything is great! have to flush it (run it without a k-cup) if you use a choclate k cup or if you see coffee grinds in it. it should not have coffee grinds in it. just flush it. it cleans easy, again so far so good...
Pros: Stylish, Easy to use, Durable, Accommodates All Cup Sizes, Multiple Settings
Cons: None right now
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com