Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
2
Needs better warranty
on May 20, 2010
Posted by: Anonymous
from NY
[...]
Pros: Multiple Settings, Easy to use
Cons: Fragile
Written by a customer while visiting keurig.com
Customer Rating
1
"BUYER BEWARE"
on May 19, 2010
Posted by: Is this really necessary?
from Minneapolis, Minnesota
This machine is a huge disapointment, and when I thought that Keurig was doing a really good job with there Customer Service, then they pulled the rug out from under my feet, they are really no help at all, sent me the wrong machine, but they are sure willing to send out a lot of free coffee, Maybe that is what they are looking to do just sell or give coffee away and not address customers problems. They really need to brush up on Customer Service Skills.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
what a piece of junk
on May 19, 2010
Posted by: Coffee Drinking Mom
from Colorado
I had to return the Select brewer because after 4 days it quit brewing. The warehouse club that I bought it from stopped carrying the Select and replaced it with the Platinum. I was hoping I might have better luck with this machine. I bought it yesterday and set it up this morning. I was able to get 2 cups of good coffee this morning before it quit. Same problem as with the other machine and same problem everyone else seems to be having. There is obviously a defect with these machines. When will Keurig admit the problem and take the machines off the market until they fix it????? I am very, very disappointed. [...]
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
unhappy customer
on May 19, 2010
Posted by: the redeye
from Madison, WI
We bought this system thinking that for the price it would be a high quality machine. We are on our 3rd machine from Keruig and we purchased it 3 months ago. UNREAL. I had the same problem all three times. My $20 coffee maker before this was far more reliable. Keruig please check into your quality control!!
Written by a customer while visiting keurig.com
Customer Rating
3
Great coffee when reliable
on May 17, 2010
Posted by: Anonymous
from Philadelphia, PA
I received this coffee maker in March. My girlfriend raved so much about it I decided to break down and get one. I read the reviews and was afraid I would get one that so many of the other customers received. Then I thought "with so many complaints, I'm sure this reputable company pulled all defective Platinum coffee makers off the shelves and have since replaced them so I'm sure the one I receive will not have problems". NOT!!! I am on my second and have only had this one for two weeks and after the first brew, it shut off. My husband even put his K-Cup in the machine and when he closed it, it didn't blink or say "ready to brew". We had to shut the machine off and turn it back on to get it to brew. It's two weeks later and I just called Keurig to let them know I'm facing the many problems (as so many others)with my second machine. I called from work because that's the only time during the day I am able to handle personal business but was told by CS I need to be in front of the machine. I don't know why they waste time troubleshooting a machine when they already know it has a malfunction. Needless to say, I will have to call CS when I get home and maybe I will be able to troubleshoot the machine in between helping three children with homework, cooking dinner, doing laundry, cleaning the kitchen, bathing the kids and getting them ready for bed and preparing for the next day. I thought I did enough putting out the large expense for this machine. When you have something for less than a month (at such a costly price) and it doesn't work AND the company knows it's a fluke, they should just replace the product. I will try again and again and again with this coffee maker until they get it right. When I am able to get it to work, the coffee is very good.
Pros: Multiple Settings, Accommodates All Cup Sizes, Stylish, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Replacement
on May 16, 2010
Posted by: coffeemom
from Westfield Ma
We had purchased the machine at [...] in August of last year and here it is May and we need another. I called Keurig (on a Sunday) and the were trying to help me to "De-Scale" the machine. After several times it just was not working! They will be sending a new machine, and an upgrade!! They are also sending two boxes of coffee because it won't ship for 5 to 10 business days. Overall I think that as much as these machines cost they shouldn't stop working after just a few months of 4-6 cups per day. Good thing they have the warranty! Can't wait to get the new one in, already missing it just after one day!
Pros: Stylish, Easy to use, Multiple Settings
Cons: Fragile, Limited Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Convenience a plus
on May 15, 2010
Posted by: val59
from tampa, florida
I always use purified or distilled water (I buy in gallon jugs), so I am hoping not to have the durability problem that I have been reading about here in the reviews. I can see where it could get plugged up easily if using tap or regular bottled water (which both have lots of minerals). Filters don't necessarily remove minerals - they just filter out fine "particles", not dissolved minerals. I am the only coffee drinker in the house, so this unit is perfect for saving on waste and the coffee tastes great. I have the "My K-cup" also, but I think I need to get a bolder coffee to use in it, as it seems a little weak otherwise. I also like that I can make just one glass of fresh iced tea. Not liking the hot chocolate too much - a bit watery. For that it would work better to just use the machine to quickly add hot water to a packet of hot chocolate mix.
Pros: Accommodates All Cup Sizes, Multiple Settings, Easy to use, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Works as advertised
on May 15, 2010
Posted by: 4reel
from Mineral Point Wisconsin
I presently use the coffee maker every day. We either use the Keurig or a press pot. It turns itself on in the morning and off afterward so it is ready when we are in the morning. I have enjoyed trying different blends of coffee and I have started to narrow down my likes and dislikes. This is the second Keurig I have purchased the first one is at work giving many cups a day and the one at home is fancier and therefor better looking. The only downside so far is the KL-cups that are for larger cups or mugs sof coffee. I have had issues with water getting through them. Not sure why yet but will continue to monitor. This may be a K-cup design error or a Keurig disign error. If I use the standard Keurig cups there is no issue with the larger cup of coffee.
Pros: Easy to use, Multiple Settings, Accommodates All Cup Sizes, Stylish, Durable
Cons: Why did it do that
Written by a customer while visiting keurig.com