Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
waiting for my 4th machine
on May 27, 2010
Posted by: Anonymous
from Colorado
To recap: 1st machine was a Select. Worked for 4 days and quit. Returned to store and replaced w/the Platinum. That one brewed 2 cups of coffee and quit. This time I called Keurig. They sent me a new Platinum and 2 boxes of coffee. It arrived yesterday. We brewed 3 cups yesterday and it worked great. Did about 5 this morning (we have guests) and once again it quit. Same problem as the previous 2 machines and as the hundreds of other reveiws I've read. So now they're sending me what will be my 4th machine plus some free coffee. All this free coffee doesn't do me any good if I don't have a working machine! I guess I should just give up and get my money back. But I have friends whose machines work great and I do have hope that eventually I will get a working machine. I would really like to see Keurig get out in front of this and FIX THE OBVIOUS DEFECT in these machines.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Good......... while it lasts..........
on May 26, 2010
Posted by: Coffee Aficianado
from Aspen CO
Great machine until it stopped working suddenly after 9 months....Like other reviews, I spoke with company and after "descaling", plugging in and out ten times, resetting the machione we were able to get about a week's use and then it stopped working altogether!No amount of re plugging in and out (20 times), cajoling or other entreaties would the machine will make coffee!Keurig promised to replace the machine-we'll see if it happens. Beyond this I am really disgusted that a [$] coffeemaker doesn't last a year! At these prices I expect it to work 20 years without fail-not 9 months.The machine looks cool with its blue LED tank water but I want it to work not just look chic. My old Braun coffee machine NEVER stopped after TEN years-good thing we kept it!!CAVEAT EMPTOR
Pros: Multiple Settings, Easy to use, Stylish, Accommodates All Cup Sizes
Cons: HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
had to return after 1 week of use...
on May 26, 2010
Posted by: Anonymous
from Northern VA
was easy to use yet fragile feeling, im going to give it another shot after i returned the last one...
Pros: Multiple Settings
Cons: Fragile, HARD TO CLEAN
Written by a customer while visiting keurig.com
Customer Rating
3
Great coffee, poor equipment
on May 25, 2010
Posted by: CoffeeMan
from Houston, TX
Got first unit around February...needed a replacement by end of March. Now replacement is acting up like the original unit, so I am sure we will soon be calling about this one and getting it replaced. The units stop pulling water out of the reservoir after a couple of months of use. It definitely makes great coffee and is very easy to use. I really like all the different flavors. However, if the failure rate keeps going the way it has been going, I will soon be asking for a refund and trying a different brand. We will see. I would probably not recommend this unit until we get one that lasts for at least 6 months!
Pros: Multiple Settings, Easy to use, Accommodates All Cup Sizes, Stylish
Cons: Stops working, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Another failed
on May 23, 2010
Posted by: Dissappointed
from NY
Another failed unit after 6 months of use... need I say more?
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
coffee to perfection
on May 22, 2010
Posted by: CLS
from SE FL
I bought this to replace another single brew coffee maker. This is by far superior. Its stylish, sleek, and most important, its quiet and fast. I use my own coffee, but also have a selection of pods available. I do not know how much better a coffee maker can get. I now have a small one for road trips......
Pros: Durable, Multiple Settings, Accommodates All Cup Sizes, Stylish, Easy to use
Cons: HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
I would by this product again
on May 22, 2010
Posted by: RM
from Bloomfield NY
We use the machine daily to brew 6-8 cups of coffee. We are on our 3rd Platinum B70, we have had to use the warranty on the last 2 and Keurig just sent us the 3rd. It is a great product, just wish it would last longer than 6 months. [...]
Pros: Multiple Settings, Easy to use, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Worked perfect right out of the box
on May 21, 2010
Posted by: Koikeeper
from Lakewood, Ca.
This unit was a replacement due to a glitch in the circuitry of the previous model This is the best model yet. Great for brewing a hot cup of cocoa just before going to bed. You can even vary the temperature of the water as well. This unit seems quieter than other models. What would be nice if there was a way ti incorporate an auto-fill water system to a 1/4" line to the unit. That would be great. Any starbucks coffee's in Keurigs future? [...]
Pros: Multiple Settings, Stylish, Durable, Easy to use, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com