Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Awesome!!
on June 13, 2010
Posted by: Athena
from Alta Loma,CA
Wonderful unit because of multiple choices in size, temperature, water reserve, and beautiful too. Was uncertain about the red color, however, the deep red looks rich and stylish with the Baltic Brown granite counter.
Pros: Easy to use, Accommodates All Cup Sizes, Multiple Settings, Stylish, Durable
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
On our third Platinum brewer...
on June 12, 2010
Posted by: Really frustrated
from St. Louis, MO
We love the convenience of this brewer, but haven't had any luck with the Platinum model. We are on our third brewer and all three had the same problem -- the pump often "sticks" and whirls endlessly without pulling water from the reservoir. Sometimes it works, sometimes it doesn't. Keurig replaced the first two brewers with new ones, but now that the third is acting up after less than one month of use, I really wonder if they're able to get this problem fixed or not??? This is really frustrating!!!!
Pros: Accommodates All Cup Sizes, Easy to use, Stylish, Multiple Settings
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
best coffee system I have ever purchased
on June 12, 2010
Posted by: Marg
from West Hartford, CT
Easy to use and very easy to clean up.
Pros: Durable, Stylish, Easy to use, Accommodates All Cup Sizes, Multiple Settings
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
I finally bought a Cuisinart kcup brewer
on June 11, 2010
Posted by: Anonymous
from Sterling, VA
I originally had a B60, which I think they're now calling a Special Edition. It lasted about a year and then started telling me it needed to be descaled continuously. I had constantly used bottled water and descaled it every 3 months, so I don't think I did anything wrong. Called Keurig, and I have to say, their customer service was excellent. They replaced it with a B70 (now Platinum Edition) which worked great for about 18 months. It died (completely) the last week of April. I don't think I ran into the water pump problems a lot of other people seem to be having, it just quit. I was willing to buy another, was interested in a B155 (new model), so I called Keurig but they were out of stock. I was told that it would be in by mid-May so I got on the waiting list. No one mentioned the manufacturing problem, had to find that out on my own. Mid-May came and went, checked the website and it said end of May. May came and went, website then said early June. This just kept happening and even though I contacted Keurig, still, no one referred to the "problem". By early June, and still without a Keurig 6 weeks later(!), I gave up and bought a Cuisinart that takes k-cups. I'm sorry Keurig, I really wanted to buy yours, and I waited a looonnnggg time, but still nothing. Now your site says that it will be even longer and you won't even tell people why. I know you have low end brewers available, but that's NOT what I wanted. Sure wish it had worked out for us. You might want to give your customers better info, we did invest a lot of money in your machines. By the way, I love my new one, it works great.
Pros: Stylish, Easy to use
Cons: HARD TO CLEAN, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Can't recommend it.
on June 11, 2010
Posted by: Miss Sunshine
from Bolingbrook, IL
I have had problems brewing to the cup size I want. Today I had to brew it 4 times to get a full cup. Having problems since I got it and tired of calling them to solve my problem.
Pros: Durable, Easy to use, Stylish, Accommodates All Cup Sizes
Cons: Won't work half the time
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
POOR QUALITY NOT RELIABLE
on June 10, 2010
Posted by: Steve the Pilot
from Auburn, Al
VERY UNRELIABLE UNIT. WE ARE ON THE SECOND UNIT EACH ONE MADE IT LESS THAN A YEAR,SAME ISSUES,iT DOES NOT FILL A CUP,DISPENSES WATER FOR ABOUT 1 SECOND OR COMPLETLY QUITS DISPENSING ANY WATER. UNIT IS NOW COMPLETLY UNUSABLE.AT THIS PRICE IT SHOULD BE MORE RELIABLE!! FROM READING THE REVIEWS,IT LOOKS LIKE YOU EITHER GET A GOOD UNIT OR A LOUSY ONE.DO YOU HAVE THE PATIENCE TO KEEP REQUESTING REPLACEMENTS FROM KEURIG? GAMBLE
Pros: Accommodates All Cup Sizes, Stylish, Easy to use, Multiple Settings
Cons: Not durable, HARD TO CLEAN, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Love my Keurig
on June 9, 2010
Posted by: Marianne
from Fort Myers, Florida
I purchased my B70 about a month at [...]. Recieved 72 K-cups. My husband and I have used it every day and have no complaints what so ever, We have bought many different K-cups varieties and are looking forward to trying all of them
Pros: Accommodates All Cup Sizes, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Bad quality
on June 8, 2010
Posted by: Anonymous
from Arkansas
Im on my 3rd machine and have got no response from the company in reference to the defective pump in these machines. My last machine pump went out after 3 days
Pros: Easy to use
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com