Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
Do Not Buy
on June 23, 2010
Posted by: Disappointed customer
from Chesapeake, VA
I am now having to order my 3rd one via QVC in last 90 days. [...] THis one lasted 8 days. Unit just shuts off after making one cup of coffee everytime. Same as previous brewer. My family has owned 21 Keurigs collectively. I have written Keurig 3 times in last 18 days and they have yet to respond. I guess this is QVC problem. There won't be a 4th pot as I will return and give away all K-cups and contact Better Business Bureau and notify everyone I can. [...] Platinum is listed as not available at this time. Wonder why?
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Starts out great!!!. Now I am on my 3rd
on June 23, 2010
Posted by: Tae chee
from visalia, ca
I am a one person household, so this machine is not over worked. I am on my 3rd machine since 11/09 and it is starting to fail. The warranty has been honored every time, but it a great inconvience. No I would not recommend this machine. I was very, very, excipted when I first got it.
Pros: Stylish, Easy to use, Accommodates All Cup Sizes, Multiple Settings
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Top Shelf Machine
on June 22, 2010
Posted by: MusicMan28
from Poconos PA
This was my Fathers day gift and my family hit a home run with this machine.Now they know what to get my for other holidays bring on the k-cups
Pros: Easy to use, Stylish, Accommodates All Cup Sizes, Multiple Settings, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
all Keurig brewers fail!
on June 22, 2010
Posted by: keurigsklunkers
from New Jersey
ALL of their brewers fail. PERIOD. I have had 4 brewers fail. One was just short of 1 year so it was under warranty. Other 3 failed just beyond the 1 year warranty mark. These are junk, plain and simple. [$], they should last for 10 -15 years. My entire office was given a Keurig(B-50 model back then) as a gift. EVERY brewer failed. That's 15 brewers folks. I have had a B-40, B-50, B-60, now a B-70. ALL have failed, and every one was within 2 years. Believe me, Keurig is well aware that they have a problem, yet they still put these out to the public. Why do you think they have a 1 year warranty and they all fail after 1 year?? Bingo, so you'll have to purchase another one from them.
Pros: Stylish, Accommodates All Cup Sizes, Multiple Settings
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
We are on our 4th Keurig in 6 weeks!
on June 21, 2010
Posted by: On my fourth
from Fitchburg, WI
I love how convenient the Keurig machine is...HOWEVER...this is our 4th machine in 6 weeks. We purchased our Keurig from [...] at the end of May. The first machine had to be returned because of a crack in the water reservoir, the second and third machines had to be returned because the pump stopped working. We are now on our 4th machine and it is still going strong after A DAY of use. My only consolation after all this trouble is that I get free K-cups from the sample pack every time I exchange the machine for another one. =/ I don't recommend the machine because of it's unreliability, but I do recommend Bed, Bath, and Beyond because of their flexible return policy.
Pros: Stylish, Multiple Settings, Easy to use
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Product is junk
on June 21, 2010
Posted by: haiky
from mtl
The concept is great, the coffee flavors are awesome, easy to use and very fast. How ever the machine just doesn't last. 1 in 6 people complain about reliability. bought 1 at[...] lasted 40 days. Wouldn't power on anymore. [...]second machine failed after 8 month of use. The hardware is just pure junk in terms of reliability.
Pros: Easy to use
Cons: Durability
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
What a Joke!
on June 20, 2010
Posted by: 1 Cup Chump
from Washington State
I got the B70 for Father's Day yesterday, but it seems more like an April Fool's Day gift. We followed all the set up directions and it brewed a great cup of coffee last night. Then I got up this morning and the pump wouldn't work. I called the customer service number and some little clown was asking me for my email address and my mailing address, c'mon lady tell me how to fix this machine. She also was unable to locate any service technicians while we were on the phone. This whole scenario is a joke.
Cons: Fragile, Piece of junk
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Great if you can get it to work
on June 16, 2010
Posted by: Anonymous
from Chicago IL
I love the keurig platinum WHEN IT WORKS. I got my first one in oct 09 From the beginning it would at times not brew when I pressed brew. I would turn it on and off a few times or unplug and it would start brewing again. did the whole de-scale used filtered water. The problem got more and more frequent[...]the replacement unit worked great until a week ago, started doing the same thing, press brew and nothing. Unplug plug in run a few cups to get a normal flow and then the next day same thing. De-scaled it and same thing...this morning was the worst took me ten minutes and then it brewed a cup of water, luckily I left a cup under there because a few minutes later it randomly started brewing again. called keurig and was told to halfway unplug and replug five times. this sounded silly but ok. Now I have to wait for it to screw up again and then they will send another. I did get offered more free coffee, but it just seems wrong to be throwing all these in landfills. How can keurig be making any money when they have to send you several new brewers a year?
Pros: Stylish, Accommodates All Cup Sizes
Cons: Breaks easily, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com