Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Great Machine, Great Coffee
on October 17, 2011
Posted by: R. T.
from Oregon, OH
So easy, so convenient, so fast. Love it so much I have 3 of them. Great Customer Service too.
Pros: Easy to use, Great tasting coffee, Accommodates All Cup Sizes, Fast, Multiple Settings, Stylish, Durable
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
3
Problems from the start.
on October 18, 2011
Posted by: Jimmie
from Mercer, TN
This was given as a birthday gift in Aug 2010. I did have some problems getting it set up, but attributed that to me. However it would work great for a couple of days and then would start the problems. I babied this Keurig and cleaned and descaled regularly. I have worked with this for a year and finally in Sept, it just quit completely. Light is off on the brew side, I can hear the pump struggling, water will run through if you don't go through a K-cup or the other filter. I have wasted over a carton of Kcups. I called Customer Service and they could not have been any more courteous, but was unable to help. Now that I have retired, I looked forward to that fresh cup of coffee anytime of the day and the fact that is would always be fresh and ready for a travel mug too. Very disappointed in this unit as I live alone and take very good care of my appliances.
Pros: Accommodates All Cup Sizes, Fast, Multiple Settings, Stylish
Cons: HARD TO CLEAN, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Fantastic,until it dies.
on October 19, 2011
Posted by: Caffine Junkie
from Pittsburgh, PA
Verified Purchase:No
I loved my brewer for 10 months. Then it died. Worked perfectly until it just stopped brewing. I don't know where everyone else found the wonderful customer service. I have been dealing with customer service for 2 1/2 weeks and all I have to show for it is a free box of k-cups. First customer service rep walked me through the required troubleshooting steps, promised to send a new brewer. Called a week later to see what was going on and was told there was no record of the phone call. Went through troubleshooting again. That customer srevice rep promised a new brewer and a free box of k-cups for my trouble. K-cups showed up in 3 days. Still no brewer. Customer service tried to insist the brewer shipped, but that was only the 1 pound k-cup package. All the reviews raved about the great customer service, so I wasn't concerned when my brewer died. As of today, customer service is still trying to figure out what happened. I am still without the brewer that I should have recieved 2 weeks ago. No new brewer has been shipped. I am also stuck with the k-cups I purchased after I was told my brewer would be replaced. What a rip-off. The brewer is wonderful when it is working, but not worth the hassle when it dies. Customer service useless.
Pros: Fast, Multiple Settings, Easy to use, Stylish
Cons: Fragile, HARD TO CLEAN, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Keurig Customer Service is the best
on October 20, 2011
Posted by: RL
from La Grange, KY
I have owned a Platinum Brewer for 10 months and started having issues with it last week. I contacted customer service and they were so helpful and nice. They sent me a replacement brewer and it arrived in only 3 days. This type of customer service will keep me buying Keurig products.
Pros: Fast, Multiple Settings, Accommodates All Cup Sizes, Durable, Stylish, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Awful
on October 21, 2011
Posted by: Bob
from Philadelphia, PA
Bought this coffee pot a year ago and it is already broke. It never really worked properly. Called customer service, they gave me the runaround and were no help at all. Had enough of the Keurig... I will be purchasing a "normal" coffee pot. Coffee tastes better AND is much cheaper!
Cons: Noisy, HARD TO CLEAN, Pricey / Poor Value, Limited Cup Sizes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
IT'S A BUST!
on October 21, 2011
Posted by: Doug
from Gardnerville, Nevada
We are on our 3rd Brewer. After a few weeks use the brewer falls into a mode whereby the 'prime' display comes on after brewing a cup of coffee and the blue light flashes. At this point, the brewer will no longer pump water into the brewing chamber and the water storage container must be removed and reattached in order to function. This has happened with 3 different brewers. Since they are all covered by warranty, we have not had to pay replacement costs. However, the company requires that we return the Keurig cup holder to them, at a cost of about $10.00 per mailing. This is ridiculous. We requested a different color brewer to compensate for our inconvenience, but were refused on separate different levels. Although the customer service people were very courteous, their policies and their brewer (Platinum) leave much to be desired. Given the opportunity, I would not buy from this company again.
Pros: Fast, Easy to use, Multiple Settings, Accommodates All Cup Sizes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
lasts about a year
on October 23, 2011
Posted by: bjb
from central WI
I use the Platinum daily, and love it. No pots of dead coffee sitting around - fresh coffee when I want it. HOWEVER - I have to buy a new one about once a year, because the pump goes out.
Pros: Easy to use, Multiple Settings
Cons: Pricey / Poor Value
Written by a customer while visiting keurig.com
Customer Rating
1
Not durable-does not last a year
on October 23, 2011
Posted by: smokey
from Leola, PA
Verified Purchase:No
This coffee makes is great when it works. I have had my second one in less than 2 years.
Pros: Convenience, Easy to use, Fast, Stylish, Accommodates All Cup Sizes, Multiple Settings, Durable
Cons: Does not last a year
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com