Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Love it!
on October 13, 2011
Posted by: Bland125
from Montreal, Québec, Canada
I just love this machine! I've been using it for about 2 years now on an almost everyday basis. Not a single problem. I just wish I could hook it up directly to plumbing to avoid the reservoir but it's a minor drawback and it's possible to have on slightly more expensive machines. I also love the choice of coffee with Keurig but this personnal taste. Enjoy!
Pros: Multiple Settings, Durable, Easy to use, Fast, Stylish, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Agree with many others reviews
on October 14, 2011
Posted by: Scott
from Kauai, Hawaii
Just as others have said, unit works for a few weeks or months, then fails. Talk to nice folks at customer service and they'll send you a " new" one which will work for a few weeks or months, then fail. Talk to nice folks...etc...etc...etc. We are expecting our third one any day along w/ complimentary box ok K-cups. Will eventually tire of the game I suspect, but when it works, it makes a great cup of coffee!
Pros: Fast, Good customer service rep, Multiple Settings, Great when it works
Cons: Only works for few months, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Second Time NOT the charm!
on October 14, 2011
Posted by: ntorborg
from Raleigh, NC
This was my 4th Keurig. I started with an original, which I had for 5 years, and used at least once per day; my kids even used it to heat water for oatmeal and hot chocolate. When the unit finally quit, I went with this top of the line. I had it less than a year before it quit, with no warning. Thank goodness I had my mini! To be fair Keurig replaced, out of warranty even, it with another one, but this one is dead too :( Love the concept, love the coffee, not sure about the quality...
Pros: Easy to use, Multiple Settings, Fast, Accommodates All Cup Sizes
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
I LOVE MY KEURIG.... WOULD BUY AGAIN!
on October 16, 2011
Posted by: DIANA 1 SERIOUS COFFEE DRINKER
from Farmersville, Ca.
I use my Keurig everyday. I Love the convenience of making a cup at a time. No more stale burnt tasting coffee. I agree with other comments on the importance of cleaning & descaling, to keep your brewer working at optimal performance. Like anything you buy it requires the specified maintenance. It's pretty simple to clean, and if done properly you shouldn't have issues. I use my brewer alot. Whenever I ran into a problem, which was once, I called & was walked through the problem. Since then I've not had issues. I have owned other coffee makers, which were expensive & had to replace them, and their customer service was non-existant. I would definitely recommend this product & think it would be a Great Gift to others. I could go on & on about Keurig, try it out you will not be disappointed. The only thing I would say, if you aren't willing to do a little maintenance then don't bother! Thanks Keurig for a GREAT PRODUCT!!! Also for GREAT COFFEE!!!
Pros: Stylish, Fast, Accommodates All Cup Sizes, Taste, Durable, Convenience, Easy to use, 1 cup at a time, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
doesn't last
on October 16, 2011
Posted by: digger O'Dell
from Lancaster, CA
Verified Purchase:No
This is our second Platinum coffey maker snd it just stopd pumping water through. we tried everything th first time and couldn't get it to work, found one on sale and thought we would try again, in just a short time it quit pumping!!! When it works it great but it's too expensive to buy new every year.I have recomended it to others and they have purchased them but the same problem.
Pros: This is our second platin
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Love this machine/customer service
on October 16, 2011
Posted by: Ms Bubba
from Somerville, TN
I love this machine. It is used every day without fail. My first one stopped up after using for over a year and when I called customer service about it they walked me through several steps to take to un-stop it. When it still would not operate properly they said "we will send you a new one." Three days later I have a brand new machine which is a later modle. This customer service department is the Greatest!!
Pros: Easy to use, Multiple Settings, Accommodates All Cup Sizes, Stylish, Durable, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Best coffee brewer on the market
on October 16, 2011
Posted by: BIG DOG
from MEADVIEW,AZ
I will never use any other brewer except keurig. THEY ALSO STAND 100% BEHIND THEIR PRODUCT. iT IS FANTASTIC THE WAY IT TAKES ALL THE GUESS WORK OUT OF A PERFECT CUP OF COFFEE. I ALSO PURCHASED A SINGLE CUP BREWER TO TAKE WITH ME WHEN I TRAVEL. DL
Pros: Accommodates All Cup Sizes, Durable, Multiple Settings, Easy to use, Fast, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Sadly, poor engineering dooms it.
on October 17, 2011
Posted by: Puget Polarbear
from metro Seattle, Washington
I was excited when I purchased the platinum model. However, after about 5 weeks of once a day use (with filtered water) the pump assembly began to fail. A quick search online at regular retailers and coffee blogs showed pages and pages of the same problem with the machine. Though the company seemed to try to mitigate the damage at the outset, they apparently are overwhelmed with the volume of complaints. Do not buy this machine until/unless it is completely reengineered for durability.
Pros: Great concept
Cons: Badly engineered, Many with this problem
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com