Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
Stopped working after a few months
on September 25, 2011
Posted by: Evan
from South Amboy,NJ
Verified Purchase:No
The platinum version was a engagement gift a few months ago. My fiancé and I drink a cup a day each. After a few weeks it started To take up to 10 minutes to make a cup of coffee. Then didn't give you You the selected amount. And now just does nothing! Won't even power on. To make things worse, I just bought quite a bit of k cups. I figured to get several years from this thing. NOT MONTHS!! And like other posts here the customer service number is a hoax or something! Very disappointed!!
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
The bees knees!
on September 28, 2011
Posted by: The coffee drinker
from london, ontario
After making hot chocolate i run a cup of water without a cartridge, i find the chocolate powder blocks the oulet which is very small. Also for tea i put my teabag in the cup and just dispense hot water, works great. This machine is terrific!
Pros: Multiple Settings, Stylish, Durable, Easy to use, Fast
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
A great coffee maker.
on September 28, 2011
Posted by: Jimanole
from Pulaski, NY
Verified Purchase:No
It is a really good machine and makes a great cup of coffee. Especially the extra bold.
Pros: Easy to use, Multiple Settings, Fast, Durable, Accommodates All Cup Sizes, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Great little coffee maker
on September 29, 2011
Posted by: Mark
from Universal City,Tx
We've had this machine since December of '10. We use it probably about 10 cups per day and never had an issue with it. Cleaning takes about 2 mins every 3 months. We do use Pur water and the filter system.
Pros: Durable, Accommodates All Cup Sizes, Fast, Easy to use, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Please make this in bright red!
on September 29, 2011
Posted by: suziehomemaker65
from Chicago
Verified Purchase:No
Love this machine. Only wish it came in bright red or other fun colors to match the theme in my kitchen. Officially addicted to my keurig
Pros: Convenient
Cons: HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Going back to drip coffee
on September 30, 2011
Posted by: Upstate
from Adirondacks, NY
After going through two brewers in 18 months, I just went back to drip coffee. I love the taste and variety of the K-cups, but they are expensive and the brewers DO NOT LAST. My previous drip coffee maker cost one quarter of a Keurig, and was still working after five years. A nine month life cycle for a brewer that costs this much is simply not acceptable. Keurig - please let me know if you improve your quality and I'll be glad to come back. Until then - my stock of K-Cups is going up for sale.
Pros: Accommodates All Cup Sizes
Cons: Fragile, Pricey / Poor Value, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Stopped working after 5 months
on September 30, 2011
Posted by: little mo
from Natick, MA
Terrible product. Stopped working after 5 months. No water will pass thru the system. Even when we first got it, it made a pretty weak cup of coffee. Went thru descaling process 3 times even before it finally just stopped working. As a one upside, technical support is going to send us a replacement. Hopefully, we just got a bad egg.
Pros: None
Cons: HARD TO CLEAN, Fragile, Pricey / Poor Value, Noisy, Stopped working, Weak coffee
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Can't store the brewer
on October 1, 2011
Posted by: Disappointed
from MA
Verified Purchase:No
I found out when trying to store my brewer, that there is no way to empty the inner tank. To me, this is completely unsanitary and a potential health hazard as the brewer doesn't get up to boiling temperature and you are unable to either empty the inner tank so it can dry out and not grow bacteria, or see the condition of the inner tank after it has been stored. Also if you're moving, you need to make sure the brewer remains upright, which if you're using movers, is likely not going to happen.
Cons: Complicated, HARD TO CLEAN, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com