Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
Stopped working after only 2 weeks!
on July 21, 2010
Posted by: SheaPT
from Charleston, South Carolina
I received this product for my birthday last month, brand new. After two weeks of usage the machine completely stopped working. It wouldn't pump water, it wouldn't brew, or anything. It just sat there with the display reading "NOT READY" even after waiting 25 minutes. One day my husband and I spent two hours trying to get this machine to work, just to brew one cup of coffee and nothing. It does make a great cup of coffee, IF it is actually working. And for the price the person paid for me to have this gift you would have thought I would have got more than two weeks of use out of it. I've contacted customer service and I'm going to be sent a new one, but I'm not even sure if I want another one after reading the rest of the reviews here.
Pros: Stylish
Cons: Complicated, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
[...]
on July 20, 2010
Posted by: Anonymous
from newnan ga.
Our reservoir has crack and we need a new one where[...]
Pros: Accommodates All Cup Sizes, Easy to use, Durable, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
ordered my second machine today
on July 19, 2010
Posted by: ynneks
from San Antonio
I bought the platinum B70 1.7 yrs ago. First the pros:Worked great for 1.7 years w/ no problemsGreat cup of coffeeconvenientUniqueHistory: My original brewer(platinum b70) quit working 3 days ago. The pump wouldn't work. Sometimes it would try, but then stop. Sometimes a little water would come out and then stop. The next time the pump wouldn't even run, although the display showed it to be brewing. I descaled on a regular basis and used purified water every time. So, I called customer service and they said it was too far out of warranty, so the only thing they could do was give me a 30% discount on ordering a new machine. So, I ordered the next model down (the B39). Plus I was given 2 free orders of coffee of my choosing, which was nice. We'll see how long the B39 lasts. Best rating of all brewersCons: The 5 cup size selector quit working a while back, but that did not bother me. It seemed to be stuck on the 10 oz. only size.For the price paid, the brewer should last longer than 1.7 years (which maybe a record after reading other reviews)The warranty should be more than 1 yr.Customer service requested that I send back the k cup holder from my old broken machine (I assume since I was given a discount on a new one) at my own expense.Keurig has a very cool, unique product that has top of the line prices. The manufacturing (reliability) and warranty on these machines should reflect that very thing. Also, for the price, a track record of years of trouble free use.
Pros: Stylish, Accommodates All Cup Sizes, Multiple Settings, Easy to use
Cons: Short warranty, Not well manufactured
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Not a good product
on July 19, 2010
Posted by: MW
from Chicago, IL
I purchased this product about a year and a half ago. I loved it and used it everyday. I did the descale last week and turned the unit off to wipe it down and it failed to turn back on. Tech support told me it was my fault for not descaling..HUHWas told they would give me a discount on a new one, but after reading the other reviews I asked if the discount could be applied to the new Cuisinart one. I was told no and have decided to take my business elsewhere. Love the coffee, but do not trust the brewer enough to fork out another [...] hard earned dollars.
Pros: Stylish, Multiple Settings, Easy to use, Accommodates All Cup Sizes
Cons: HARD TO CLEAN, Fragile, Not durable, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Good machine; faulters in a year
on July 19, 2010
Posted by: Joe Z
from Washington DC
I bought mine July 2009. It runs pretty good. I have three office workers that all use the coffee machine. One or two visitors as well use it once in a while. The machine started to faulter shortly after July 2010. Clogged pipes or something. I have to pull the tank out and let the water run out.
Pros: Easy to use, Durable
Cons: Life expectancy
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
4
AWESOME coffee & customer service!!
on July 19, 2010
Posted by: Anonymous
from Chesapeake Va
I love my Keurig! I enjoy a great cup of fresh brewed coffee with every cup! Yes, there has been some issues with the brewer. My first one wouldnt pump the water unless I turned it off then back on. Now, the one they replaced it with has a pump issue and is only brewing 1/2 cup of coffee most of the time. I do not take issue with having problems with an item if the company stands behind what they sell. The customer service is AWESOME! They replaced my first brewer with no problem, and it had JUST gone out of the 1 year warranty by about a week. The one they replaced it with is having issues, so I called today. They are replacing that one too. I used to think that great customer service was a thing of the past, but KEURIG brings back what customer service is all about. Because of their customer service, I will always buy Keurig! They really stand behind what they sell!
Pros: Easy to use, Stylish, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
I probably would give it another try
on July 19, 2010
Posted by: speedy
from West Hempstead, New York
I purchsed the Platium Keurig Machine in January, 2010. Makes great coffee when it works. I select a medium size cup, and it only fills the cup half way, and then the machine shuts off. Very frustrating.
Pros: Multiple Settings
Cons: Complicated
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Awesome fits this machine perfectly
on July 19, 2010
Posted by: Anonymous
from Montgomery, AL
This machine gets a LOT of use. We will use the entire 60 oz reservoir pretty much in one day, before having to refill it. Since I bought it November of 2009 I have yet to do any maintenance on the thing. I use distilled water in my maker and it seems to not clog the lines (as Keurig says could happen). I've just bought the single cup personal brewer to take to our lake place, and look forward to it working as well as this one.
Pros: Accommodates All Cup Sizes, Durable, Multiple Settings, Stylish, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com