Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Love my brewer
on July 24, 2010
Posted by: Zookeeper
from Chilliwack, BC, Canada
I love our platinum. I've recommended it to all my friends. I'll never to go back to my old coffee maker.
Pros: Easy to use, Multiple Settings, Durable, Stylish, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Good Trade for 1000 Keurig Points
on July 23, 2010
Posted by: Sherpagirl
from VA
Figuring out the auto on/off settings
Pros: Easy to use, Multiple Settings, Accommodates All Cup Sizes, Stylish
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
Not reliable
on July 23, 2010
Posted by: Dominick
from Montreal, Qc, Canada
Sames as stated in few reviews, our brewer broke twice. Keurig replaced everytime, but told that this was the last time that they would replace. Our usage is regular (max 2 cup per day). Now I am affraid to use it, I just don't know when it will stop working again. Keurig was suspecting scaling problem. However we followed the de-scaling procedure provided by Keurig and it still failed. Go figure!
Pros: Easy to use
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
lasted for one year without descaling!
on July 23, 2010
Posted by: ate mely
from middletown, nj
Descale every three months! must be part of the cleaning regimen.
Pros: Multiple Settings, Durable, Accommodates All Cup Sizes, Easy to use, Stylish, Removable water tank
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Great Coffee Maker
on July 22, 2010
Posted by: Coffee Cathy
from Rancho Santa Margarita, CA
I have really enjoyed this coffee maker and I've never had any problems with it. I've had it over a year now. It does everything I need it to do. I just wish I could get a larger resevoir for this pot like the B60.
Pros: Easy to use, Durable, Multiple Settings, Stylish, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
No warranty?
on July 22, 2010
Posted by: Anonymous
from Boise, ID
Bought the B70 in an online auction in April. Brand new brewer with warranty. After 3 months the brewer only spits out a few tablespoons of coffee. De-scaled and cleaned filter as suggested but didn't fix the problem. The Keurig rep said it sounds like the internal tank is full and clogged. When we called to get the brewer repaired or replaced we were told that the serial number says the brewer was made in 2008 and that they will not honor the warranty in spite of the fact that it was purchased new only 3 months ago. There is nothing on the warranty information that says that the actual date the brewer was manufactured is what decides the warranty but that is what we are being told. I understand this is a common problem with the B70. I love this brewer but buying a new one every 3 months is not an option especially if they will not honor the warranty based on when the brewer was made; not purchased.
Pros: Stylish, Accommodates All Cup Sizes, Easy to use, Multiple Settings
Cons: Broke after 3 months
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
I love this brewing system
on July 21, 2010
Posted by: Anonymous
from RI
I received this as a gift and I use it everyday. I believe this model does have a problem with the brewing. I have a friend who had to return hers four times within a year. I have had mine for a little over a year when it stopped working. I called hoping they would do something and they are going to replace it plus they are sending me two boxes of coffee for my trouble. I hope they have worked out the problem because I love this thing! I would recommend this to a friend, I know they would love it and because the customer service department is so nice & easy to deal with, I know if they had any problems, they would take care of it.
Pros: Stylish, Easy to use, Accommodates All Cup Sizes, Multiple Settings
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
On my #3
on July 21, 2010
Posted by: G. A. Preston
from Long Beach, Ca.
What I realy like is the same cup every time time after time. I Know what I am getting no maybe's.
Pros: Durable, Accommodates All Cup Sizes, Easy to use, Multiple Settings, Stylish
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com