Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
Miss my coffee
on July 27, 2010
Posted by: caffeine deficient
from VA Beach, VA
I received this brewer as a Christmas gift. One month later, the pump stopped working, but only when trying to brew multiple cups in a row. I've dealt with that issue for months and now I can't even get it to brew a single cup. I love my Keurig, but I really wish it would work!
Pros: Accommodates All Cup Sizes, Easy to use
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Knowledgeable Customer Service
on July 27, 2010
Posted by: Amy
from Columbus, OH
I purchased my Keurig in 11/09. It is now 7/10 and it wasn't acting right. It would turn off by itself, and the menu button would keep blinking. I had to turn it off and on again. It would work for a cup or 2 then I would have to turn it off again. After a few days of this, I called customer service. Although I never remove the water reservior (I use bottled water), she said I needed to take it out, and reset it. WOW... That fixed it!! She said the computer on it is very sensitive and will shut off, or not work if the reservior is not seated correctly. Although I hadn't moved it, I did probably bump it while cleaning the counter. The best part of my call was that I was actually speaking to an American in the USA (GA)!!!
Pros: Durable, Accommodates All Cup Sizes, Multiple Settings, Easy to use, Stylish
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Platinum System Rocks
on July 26, 2010
Posted by: DARS
from Watauga, TX
There is nothing better than a fresh cup of joe.. Keurig makes that possible for me. THANKS
Pros: Easy to use, Durable, Accommodates All Cup Sizes, Stylish, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Not durable
on July 25, 2010
Posted by: Jay in Alaska
from Anchorage, AK
We received the Platinum brewer as a gift in May 2009. My wife and I are casual coffee drinkers, maybe 4 to 5 cups a week, so I don't believe the machine gets over used. It quit working July 2010, just outside the 1 year warranty. My father-in-law has gone thru 4 machines in 2 years and is currently using the Cuisinart machine. We'll see if it lasts any longer. I do not plan on buying a new machine, I'll give my K-cups away and go back to pots of coffee. Do not buy this system, it's not worth it.
Pros: Easy to use, Stylish
Cons: Fragile, Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Love my new brewer
on July 25, 2010
Posted by: Anonymous
from Raleigh, NC
I've never been a morning person, and I always need my coffee. So this machine has basically changed the way I wake up. I've always bought gourmet coffee brands and used a bodum prior to using a Keurig. This coffee is easily as good as what I'd make for myself and the k-cup choices are awesome. It's such a time-saver when I'm entertaining; after dinner, my guests just help themselves and think it's really fun. I couldn't be happier.
Pros: Multiple Settings, MAKES GREAT COFFEE, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Broke one month after warranty expired
on July 25, 2010
Posted by: V
from U.S.V.I.
The brewer worked fine for one year and one month and then it stopped working. It brewed about 5-10 cups per day. I would expect an expensive brewer to last much longer. I'm trying the commercial model now and hope that is built to last much longer! I wonder if the reason the Platnium model is the only brewer available for purchase with points is because it doesn't last long?
Pros: Multiple Settings, Easy to use, Accommodates All Cup Sizes
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Doesn't last
on July 25, 2010
Posted by: JMcgaughan
from Oakville, CT
We had our brewer for about a year and a half, then it started acting up. Sometimes would pump water and sometimes it wouldn't stop pumping. I contacted CS and they told me it needed cleaning, which we have done. Then they said I should press the K-cup down onto the bottom needle before closing it to relieve the pressure that could blow coffee up into the inlet. This seemed to be working for about a month. Now same thing is happening again. Since it's out of warranty, I have redeemed some of my coffee club points to get another one. Hopefully this one is better, since I noticed in the description they have made improvements. We'll see!!
Pros: Easy to use, Stylish, Multiple Settings, Accommodates All Cup Sizes
Cons: Doesn't last
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Good, but it died 3 months later
on July 24, 2010
Posted by: Angie
from Vermont
We received our coffee maker (platinum) as 10 year anniversary gift (I have always wanted one!). It was easy to set up and easy to use. We had switched from using the "coffee pot less" coffee maker. We had visited my husbands Aunt's home and saw she had a Keurig Platinum Coffee maker. I asked if we could try it out. At the time I didn't think that a cup of coffee would make a difference from it's source. But let me tell you that was one of the best tasting cups of coffee in my life! I was so excited to get the K-cup maker and fell in love with the perfect cup of coffee. We receivedour coffee maker in April 2010. It's now the end of July and the coffee maker died :(. It seems to have been sucking up small amounts of water (even for a large cup) and then you select a cup size hit the brew button and then no water was dispensed, but a few seconds later the coffee maker would heat up the water again but the water doesn't go anywhere. I called Keurig's customer service and they were very friendly and very understanding. I told them that we LOVE the coffee and the K-cup machine but was sadden that it was broken. I tried cleaning it with vinegar and was instructed to clean the needles(with a paperclip) that pierce the top of the K-cup maker. They said that they would replace the K-cup maker since it was doing a very unusual "wind up" cycle. I was very pleased with their customer service. It made my day that we are getting a replacement. In the mean time we will have to get coffee from the local coffee shop just until our K-Cup maker comes in. I have seen mixed reviews for this maker. We have only had ours almost 4 months and it died which is very disappointing. However; the coffee that the machine makes is VERY good and their customer service is by far one of the best ones out there
Pros: Stylish, Easy to use, Multiple Settings
Cons: Water doesn't pump well
I would recommend this to a friend!
Written by a customer while visiting keurig.com