Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
i would highly recommend this!!!
on August 3, 2010
Posted by: shawn wvguy
from Princeton, WV
ipurchased my first brewer (elite series)one year ago fell in love then upgraded to the platium. I purchased it off QVC it lasted one week then totally quit working. I then purchased another platium brewer it lasted 3 days then also quit. I called keurig and they replaced the brewer and added 2 boxes of complimentary coffee (whichwas nice). The only problem was I had purchased red and they replaced it with black(be nice to have the one I purchased but they did replace it) Ihave had it for about 4 months and no problems. I also purchased a mini plus last week and love it too. People complain but it sure beats measuring coffee and water and waiting forever for coffee. Other makers take to long and make too much racket to make coffee not to mention the mess. the Kcups are pricey but filters and coffee arent cheap either not to mention what you discard and no pot or basket ever to clean.This brewer is AWESOME and will never be without one EVER!!I now own three differnt ones and love them all. THANKS KEURIG!!!P.S The elite model still works.
Pros: Durable, Easy to use, Multiple Settings, Accommodates All Cup Sizes, Stylish
Cons: Have not found a con
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
Love it!!!
on August 3, 2010
Posted by: Chaz
from Canada
Highly recommend. Bought one for the office about a year ago. It works so well, and makes such great coffee every time that at least five co-workers have bought the smaller version for their homes. Great selection of coffees and teas available from multiple makers (e.g. Timothy's, Van Houtte, Green Mountain, Emeril's, ...). Don't recommend using the hot chocolate. Never tried it myself, but I've heard it can clog the machine. It's been working like a charm until last week when it went locked into "Not Ready" mode. No problem, Keurig is replacing free of charge. From what I can gather on the Interweb, it looks like there was a bad batch manufactured and Keurig is aware of the serial numbers of the problem brewers.
Pros: Multiple Settings, Durable, Accommodates All Cup Sizes, Stylish, Easy to use, Easy to clean
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
2
Platinum brewer is tarnished
on August 3, 2010
Posted by: Drew
from Philadelphia, PA
We absolutely love the coffee and upgraded to the Platinum brewer 1 year ago. Since then Keurig has shipped me 3 brewers because of inconsistent performance. Even the last unit failed but I think i've figured out how to make it work consistently; never turn it off and never remove the water tank, just fill with a pitcher.Friends and family who have the same brewer have experienced similar problems as well.I recommend the coffee but not this brewer.
Pros: Easy to use, Accommodates All Cup Sizes
Cons: Inconsistent brewing
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
breaks all the time!
on August 3, 2010
Posted by: Anonymous
from houston texas
makes a great cup of coffee WHEN IT WORKS!!
Pros: Accommodates All Cup Sizes, Multiple Settings, Durable, Easy to use
Cons: Fragile, HARD TO CLEAN, Breaks all the time
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Great coffee any time
on August 3, 2010
Posted by: BobbyD10314
from georgetown, KY
I have owned my Keurig for over a year and it's been great. i have it set to turn on at 6am and ready to brew for me when I leave the house. i also have it set to turn its self off after 2 hours so I don't have to worry about leaving it on. We have 3 coffee drinkers in our house but we all have different schedules and coffee tastes so this brewer is perfect for us. I have only cleaned it once and I should again soon but being an Old Italian I say 'if it isn't broke, don't fix it'. And just one more brewing tip: It will always say NOT READY if the handle is up. Chances are it is ready to brew but you need to put the handle down and locked then it will show READY.
Pros: Multiple Settings, Durable, Stylish, Easy to use, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Great product when it works
on August 1, 2010
Posted by: Rob in Peabody
from Peabody, Massachusetts
I bought my brewer almost a year ago. It worked fine for a while but started to sputter and then not brew coffee, despite the screen saying that it was. I contacted Keurig and they suggested that I de-scale it. I tried this and it worked for only a few times before it started doing it again. I cleaned it a second time and same thing; worked and then sputtered again. I took my chances and decided to try until I actually got a cup of coffee as it was off and on. I'd be lucky some days and other days it was a Starbucks or Dunkin' Donuts run. THEN, something new and weird happened. I would turn it on and the plug that it was plugged into would trip and then the outlet would not work. I would have to reset the breaker and try again. Then it would trip again. I thought this was not a good thing as a breaker tripping is a sure sign that something NOT GOOD was happening to make it trip. I called Keurig again and they said this was most probably due to the internal tank being overtaken by scale build-up, DESPITE de-scaling to manufacturer specifications. Even though I use a Brita water filter exclusively for the brewer, I was told by the Kerig representative that this was not a proven way to remove all of the lime scale. After they assesed the problem and verified that it was still under warranty, they agreed to send me out a replacement free of charge. They recommended that I de-scale the unit more often to prevent this from happening again. I didn't know I would have to do this so often but I will try and remember that with the new one. While customer service with Keurig has been exemplary, I will NOT be buying another one if this one [*] out like the one before. It's too bad. Keurig coffee makers are a marvel of an invention and make a great cup of coffee. When it works.
Pros: Easy to use, Multiple Settings, Accommodates All Cup Sizes
Cons: HARD TO CLEAN, Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Great tasting Coffee, Brewer undecided
on July 31, 2010
Posted by: Anonymous
from York,PA
The Keurig brewers make the best coffee anywhere, period. This model seems to have a problem pumping the water for it to brew. Went through many machines and am now on my third, I hope this one lasts. Keurig has ALWAYS stood behind their product and replaced as needed, quickly and at no cost. Please fins out what makes these machines not pump water correctly.
Pros: Multiple Settings, Accommodates All Cup Sizes, Keurig stands behind it, Stylish, Easy to use
Cons: Pump need some help
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
4
Great Machine
on July 31, 2010
Posted by: Vazyban
from Montreal, Canada
I've had the B70 for +2 years now and never had any problems, i only had to descale twice. I think people having problems with the machine are using tap water instead of filtered water like mentioned in the owners manual. I love this coffee maker.
Pros: Accommodates All Cup Sizes, Multiple Settings, Stylish, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com