Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
2
Quality Suffers on these machines
on August 15, 2010
Posted by: Anonymous
from Boston,MA
My 4th replacement since Feb 2010. The reliability problems are so common, Keurig should write a personal letter of explanation to each buyer.Customer service is very sympathetic, but when they have a product that just can't deliver reliability, they have their hands tied. I feel sorry for them. My old, office machines run year after year, but the newest are very, very bad. I am so disappointed. I love the coffee.
Pros: Easy to use, Multiple Settings, Accommodates All Cup Sizes, Stylish
Cons: Fails to work, Less than 1 yr life cycle, Not Reliable, Fragile
No, I would not recommend this to a friend.
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
2
Wished I hadn't bought these as gifts
on August 14, 2010
Posted by: Nanna
from IOWA
I really like my coffee pot. Used it weekly for Bible study 15 cups, daily one cup for myself. I bought others as gifts over a year ago and hear all the trouble they are having. They all drink numerous cups a day so the pots get used a lot. They report even though they clean it once a week, it just stops working. Not a good value when you have k-cups you can not use because the coffee pot is not working again.
Pros: Stylish, Accommodates All Cup Sizes, Multiple Settings, Easy to use
Cons: HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Nothing else comes this close to Caribou
on August 13, 2010
Posted by: Ex Coffee Store Manager
from Cary, IL
AS a past manager of both a Caribou and a Starbucks and a Coffee Master for Starbucks I found that this is by far the best brewing system out there! get over the pump issue and enjoy the machine!! it is delicate but I worked with 25k machines that broke down too. face it if it's go moving parts something wil go wrong sometime. so don't be a hater. (if you can hear the pump and the water level isnt going down you'll burn up the pump. there is air trapped in it. remove and reinstall the water tank.) I nursed a defective one along waiting for the backorder to clear to get one with a new pump. Found that it shuts off to protect the heat element and pump. verify the water intake is happening and it works everytime. will say the new one is quieter and works awesome!! I love this thing!! Taste profile is an exact match to the coffee brewed in a full size commercial grade Fetco brew system for the Caribou store. and it has been very affordable and super easy to use.
Pros: Easy to use, Accommodates All Cup Sizes, Multiple Settings
Cons: Pump issues w 1st models
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
Hopefully Third is A Charm
on August 13, 2010
Posted by: Crossfit
from Tulsa, OK
I love the concept of this brewer. However, I am now waiting on my third replacement in 2.5 years. Both units I have had previously all short brewed me (did not put enough water for the cup size chosen). The first replacement was a nightmare and took forever to get. They kept telling me they did not have the brewer in stock at the factory. However, for my troubles I did get four boxes of K-Cups free. Now my second brewer has done the exact same thing. We are not waiting on it. We will be purchasing the new Cuisinart brewer very soon. Hopefully it will be much better!
Pros: Accommodates All Cup Sizes, Easy to use
Cons: Pump problems
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Best Ever!!
on August 12, 2010
Posted by: Nani
from Chicago, IL
We've had our Platinum brewer for over 3 years and we have not had a single problem. We're "big" coffee lovers so we've got just about every flavor of coffee for the Keurig and we use our own coffee with the filter basket. Never had a problem. I'd say the only thing I've done different that perhaps others haven't is I carefully clean all the components once a week. I also clean the water chamber with vinegar water solution as Keurig recommends. If I had to pick out one "con" I'd say it tends to be a "bit" louder than I wish when using in the middle of the night. LOL Thank goodness the kids are upstairs though! That's it! That's my only con if you really want to call that a "con". I looked into upgrading to Cuisinart model but then again, "if it ain't broke why fix it!" I'll just continue enjoying my Platinum brewer, I look forward to many more years with it before considering an upgrade.
Pros: Durable, Multiple Settings, Stylish, Easy to use, Accommodates All Cup Sizes
Cons: A bit noisy
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
Keurig needs to give instruction.
on August 11, 2010
Posted by: Sandito Gordo
from New Port Ricgey, Florida
Bought the Keurig in Nov. By July it stopped working altogether even though I descaled it as advised in the instructions. After calling and fighting with Keurig, they let me in on a great cleaning secret of theirs; the paperclip deal. I believe they do not let the public in on their secret so people will replce their units and add up more profit for Keurig. If they were honest, they would include this necessary cleaning tip in their instructions. When your Keurig stops working, call the company and insist on full cleaning instructions.
Pros: Stylish, Multiple Settings, Easy to use, Accommodates All Cup Sizes
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
I Love My Keurig!
on August 11, 2010
Posted by: Willy
from Portland, OR
Purchased my "Cinnamon" Platinum Brewer in Dec 2009 from a shopping channel. I had a smaller version but wanted to upgrade and was not disappointed. No problems at all, no clogging and no descaling yet...I use regular tap...Highly recommended.
Pros: Stylish, Accommodates All Cup Sizes, Multiple Settings, Easy to use, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Review Update...not good
on August 11, 2010
Posted by: Anonymous
from Stockton, CA
Well sadly I have to update my previous good review. This is my 5th unit and I thought this was the one that would work. All the others broke after 30 days so once I passed 30 and 60 days with no problems I thought I was home free. This one went almost 4 months with no issues then the pump started getting louder and louder, I started only getting 1/4 cup of coffee even though I have it on the larger cup setting. These units are just not made to last especially when you make several cups of coffee daily. There is a definite quality control issue with the company that needs to be fixed. I love the concept and I love the coffee choices but the quality of the brewer is poor. Keurig, please fix this problem before you lose any more customers.
Pros: Easy to use
Cons: Faulty pump
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com