Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Own two Platinum systems
on June 27, 2011
Posted by: Carol
from Middle Island, NY
My husband and I agree this unit makes the best coffee we've ever had. The coffee is hot and very tasteful. We ordered another K70 Platinum for our vacation home. We had to replace our first unit, but there was no hassle involved. The gentleman we spoke to was very courteous and polite.
Pros: Fast, Easy to use, Stylish, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Such a short life span
on June 30, 2011
Posted by: Coffee lover
from Hobe Sound, FL
Verified Purchase:No
I love the convenience and variety of the selection of K-cups, but it seems that the more bells and whistles the machine has the reliability seems to lessen. I had the very 1st Keurig and it never had issues as a matter of fact I still have it and it still works! I am on my 2nd Platinum within 2 yrs. It's great that the company replaces them, but you would think that they could make a more durable and dependable machine. The cost factor in replacing them has to be outrageous and if a better machine was made, it may be even cheaper, because it wouldn't have to be replaced as much.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Another One Down!
on June 30, 2011
Posted by: Frustrated Coffee Drinker
from Port Saint Lucie, FL
I would love my Keurig if it would last for more than a year! I'm on my third - Keurig was great in replacing the previous two that broke - but it's the inconvenience at this point that's the problem. I've done everything by the book and even used bottled water (which has cost me a small fortune) but to no avail. I have in the past recommended this product to friends and even purchased them for family but I won't be doing that in the future...need to find a more reliable single cup brewer!
Pros: Fast, Easy to use
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Problems need to be fixed
on July 1, 2011
Posted by: Phipps
from Touchet, WA
This unit was a replacement unit from Keurig because the other one was a piece of junk and stopped working after 6 months. Been having issues with this current unit for a couple of months. Doesn't want to brew. I have to do a Fonzy (beat on it) to get it to do anything. And yes Keurig, I descaled it on a regular basis, following your guidelines. Didn't help. Wished I had checked the status of my warranty sooner. I'm 2 weeks past my 1 yr replacement warranty. I wish they would fix these issues. I really like the concept of brewing only as much coffee as you can drink. We pay a lot for these units, so you'd think they'd work better.
Pros: Easy to use
Cons: Noisy, Fragile, Poor Quality, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
When it works, I love it.
on July 5, 2011
Posted by: Jon
from Long Island, New York
Verified Purchase:No
I'm on my third brewer within one year. All have been replaced by Keurig. Customer service isn't bad, I've dealt with much worse. The first started the short cup brewing issue and was returning the water to the tank. I had even kept up on cleaning it. My second brewer didn't make it one month before it started leaking. I had to remove the tank after every brew. It would leak the whole tank out by morning. I'm hoping this one is better, however reading other reviews I'm not holding my breath. When it works I love it. I know others who have the same one for over a year with no problems.
Pros: Fast, Easy to use, Stylish, Multiple Settings, Accommodates All Cup Sizes
Cons: Workmanship, Quality
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
best thing in my homes
on July 5, 2011
Posted by: hampton momma
from fairbanks ranch ca
Verified Purchase:No
i have several vacation homes and every one has a keurig in them. ive had zero problems with any of them. my kids love it and family and friends do as well. we love the diffrent kcups and they are quick and easy to use. i am so pleased with this machine! also great for the motorhome and prvt jet!
Pros: Fast, Stylish, Multiple Settings, Durable, Easy to use
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
2
Warranty replacement now TWICE
on July 6, 2011
Posted by: Frozen
from Georgetown, KY
I bought my first Platinum machine at Dillards in November 2010. By April 2011, I had to have a warranty replacement. The replacement is LOUD and they did away with the iced drink setting (at a lower temp). And sometimes, it just doesn't work at ALL. Now it is July 2011 and my replacement needs to be replaced. Not sure what the problem is with this particular unit, but I have 9 friends who have the same one and ALL of them have had replacements in the first 6-9 months.I would NOT recommend this model. I would like the heavy use one for small office, but I never received a phone call when I requested pricing.
Pros: Fast, Easy to use
Cons: Fragile, Pricey / Poor Value, Noisy
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Poor Quality
on July 8, 2011
Posted by: Guy that needs coffee
from Atlanta, GA
If it worked well I would buy several. I have one at home and one at one of my office locations but both are unreliable. My Platinum Keurig now brews about half the cup size that you ask for. I have tried several online remedies. If you go to youtube you will see many negative customers with all the tricks and tips they have learned to try to get the thing to work. Supposed to be a time saver, ended up being a waste of money. The cups are too expensive in the first place and you lose several per case due to defects in the brewing process.
Pros: Great idea, Fast
Cons: Not Reliable, HARD TO CLEAN, Short lifespan, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com