Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
love the features
on August 23, 2010
Posted by: southern tea lover
from kingsland GA
great machine! love all the cup sizes
Pros: Multiple Settings, Durable, Easy to use, Accommodates All Cup Sizes, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Not Reliable
on August 23, 2010
Posted by: Ex-Barrista
from Frederick, MD
This machine was great when it worked. It would often need to be unplugged and then plugged back in so it would brew. It had a mind of it's own and eventually broke a few months after the warrenty was up. I would not recommend it!
Cons: Fragile, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
My Love / Hate Relationship...
on August 22, 2010
Posted by: Anonymous
from North Texas
This is the one product that my hubby and I use EVERY single day, and it pains me greatly to be without it. Between the 2 of us, we consume 7-12 cups of coffee / tea daily. I'm on my 3rd Keurig now. The first was an older generation that had a loud pump, so we were thrilled when the Platinum Series premiered. We bought it from QVC at a great price and were immediately in love. Regrettably, the love-fest didn't last. The machine started fighting with us after about 4 months. Keurig sent us a new one (their customer service reps were AMAZING) but the replacement brewer is now worse than the first one. We have de-scaled it, cleaned it, de-clogged it, and still it will not brew. It spits hot water at us, but mostly drains into the water reservoir through the overflow valve. It shuts off spontaneously, and now I fear it is destined for the trash along with the first one. I am tempted to try the new Cuisinart / Keurig model, but at $200 buckaroos, I am a little afraid. I cannot live without one of these machines, but I also cannot afford to keep dropping money on one if it will not perform properly. At some point, I know they will probably quit replacing it for free, but I just don't know what else to, since I HAVE to have one of these in my life. I just wish it would behave!
Pros: Stylish, Easy to use
No, I would not recommend this to a friend.
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
I Love my Keurig!
on August 22, 2010
Posted by: Louise
from Nashville, TN
I have had my Keuring for over a year. I have not had ANY problems with it whatsoever. I LOVE it! I also love the variety available for the K-cups.
Pros: Accommodates All Cup Sizes, Durable, Easy to use, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Don't buy this Machine
on August 21, 2010
Posted by: GUNRNR
from TEXAS
Hard to clean. I get inconsistent brews, sometimes no brew at all. Have to unplug to reset the machine. Brews too slow. Very disappointed in this machine[...]
Pros: Not consistent Brewing, Slow, Hard to clean, Multiple Settings, Accommodates All Cup Sizes, Easy to use
Cons: Complicated, Fragile, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Convenient, okay coffee, hard to clean
on August 21, 2010
Posted by: cheezburgrmania
from Helena, AL
The Keurig system does not produce the same quality coffee as using a quality (hot) drip machine with your own quality beans and grind. However, it is acceptable, once you find the type of cups and the appropriate water selection to bring out the flavor. It would probably fit best in homes with only one coffee drinker, or in the homes of people who cannot come to an agreement on what flavor to brew. Mine has reliably made coffee every morning, and the fast convenience is undeniable. Some, but not all commuter mugs fit. Six months into it, I find the machine hard to clean, and I might buy a different model if I find one that features easy cleaning. If you brew hot chocolate, be prepared to use tools and/or chemicals to clean out the sticky goo left behind (mine accumulated over a cold winter).
Pros: Multiple Settings, Durable, Easy to use
Cons: Limited Cup Sizes, HARD TO CLEAN
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
One of my favorite purchases ever
on August 21, 2010
Posted by: Crux
from Slippery Rock, Pa.
Our Ultimate gets used multiple times everyday and it never fails to make top notch coffee. I don't even have the urge to go to a coffee shop anymore. So it has saved me a lot of cash $4 at a time. ProTip - Clean your machine people! Every once in awhile run the largest setting with no K-Cup just to flush it out. And then do the same while removing the K-Cup holder inside. Wipe it all down and your machine will run perfectly. About 2 weeks after I bought the machine it sounded like the pump had quit. I did the above and it was back to perfect again. What happens is, some coffee grounds will clog it up. Easy fix really. Just once a week or so run plain water through and wipe it down inside the K-Cup holder. Once again. Awesome product that I have happily recommended to friends.
Pros: Easy to use, Accommodates All Cup Sizes, Stylish, Durable, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Love my Keurig, Hate the need to return
on August 21, 2010
Posted by: Professor Coco
from Dallas, TX
I love my Keurig Platinum, but I hate that I have to get a new one every few months when they give out. I mean, really, Keurig? You can't get your act together.
Pros: Accommodates All Cup Sizes, Easy to use, Multiple Settings
Cons: Complicated, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com