Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Love it
on June 13, 2011
Posted by: CraigA
from California
Verified Purchase:No
We use our Keurig everyday, several times a day and it couldn't be a better product!! Very easy to use, clean, and takes up very little counter space. So much easier and more convenient than a traditional coffee maker. Keurig's customer service is fantastic!! After owning our machine for about a year and a half it started leaking water somewhere and would cause a puddle of water under and around the Keurig after brewing. We called Keurig to see if they could help us figure out a solution. After spending some time on the phone and realizing there was nothing they could thinking of that would be causing the leak the wonderful customer service representative told us they would send us a new Keurig to replace our broken one even though we were 6 months out of our warranty. This is a company who 100% stands behind their product and strives for great customer service!!
Pros: Accommodates All Cup Sizes, Multiple Settings, Easy to use, Fast
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
4
Love it, retired my regular coffeemaker
on June 14, 2011
Posted by: Donna
from Williamsburg, VA
I bought my Keurig before an anticipated surgery so that I would have a simple way to let my husband make coffee. I just plain love it. I use it every day now and wouldn't be without it.
Pros: Accommodates All Cup Sizes, Fast, Stylish, Durable, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Great Brewer!
on June 15, 2011
Posted by: MS
from Sarasota, FL
This is a great brewer. I originally bought the Mini Plus and upgraded to the Platinum and do not regret it at all. It heats up quickly and is always ready in the morning.
Pros: Durable, Accommodates All Cup Sizes, Stylish, Fast, Easy to use, Multiple Settings
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
Made it through Afghanistan
on June 21, 2011
Posted by: SSG Stew
from Germany
My office got together and purchased this brewing system while we were deployed to Kandahar, Afghanistan. We found it to be durable in the worst of conditions and didn't have any problems the entire year that we were there (dust and heat mostly). Our system supported about 15 regular coffee drinkers plus more when we hosted meetings. The only problem we encountered was if the machine was on all day it would stop brewing. This was fixed by shutting down for 10 mins and then resuming. Loved the brewing system and the coffee that it made. I plan on buying one now that I am home.
Pros: Fast, Multiple Settings, Durable, Easy to use
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
2
NEED TO IMPROVE DURABILITY
on June 20, 2011
Posted by: Bikergal50
from Allentown PA
I am on my 4th platinum brewer in about 5 years. I love this brewer when it works, in fact have recommemnded it to several people in the past. While Keurig has great customer service, they really need to solve the issues with the brewers malfunctioning in very short periods of time. A brewer that costs this amount of money should not stop working in a few months time. I appreciate that they are replacing the brewer, but as a morning coffee drinker it is very disappointing to get up in the morning to find your brewer not working, esp. when it was fine the night before. [...]Since Keurig obviously knows, or should, that they have an issue, [...]I will accept this next replacement, but will no longer recommend this brewer to friends and will switch to a different brand if this next one malfunctions as quick as the last three. This will be my last Keurig!
Pros: Fast, Easy to use, Makes great cup of coffe, Accommodates All Cup Sizes
Cons: Doesn't last, HARD TO CLEAN
No, I would not recommend this to a friend.
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
outstanding product & service
on June 20, 2011
Posted by: Barnaby10
from Lexington, KY
I have had the Platinum brewer since 2008. It replaced a brewer I purchased in 2004 that is still working and is at our vacation home. I actually replaced it with a brewer in 2007 that was replaced by Keurig because the pump went out. This occurred about 1 month out of warranty but they offered the replacement free of charge. I have had to contact them several times and the problems were remedied by following the tech's instructions. I purchased my original machine when Kcups were only available through mail and the machine sounds like a train. But the coffee is always great, and is the same everytime. Couldn't ask for anything better. Make a fresh cup in under a minute whenever you want it. No pouring out a half a pot of coffee. Can't give them enough praise!!!
Pros: Durable, Fast, Easy to use, Stylish, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Do NOT BUY
on June 20, 2011
Posted by: Working Woman
from Friendswood Texas
Purchased online around Dec 1 2010. Went to work over seas from Jan 10, 2011 to June 18 2011. I followed all of the recommended storage requirements and I also had one on these in an older model for years and always traveled for work. I decided to trade in the noisey model for a quite one. I Came back from overseas filled with water and turned on and only humming happened and after about 1 minute would cut off. Lost patience with the service person after looking for a paper clip in all the drawers in my house. They wanted to reschedule after I went and purchased a paper clip. They would not tell me what to do with the paper clip after I bought one and it would require step by step instructions over the phone. I will not buy another Keurig pot. All of my Family and friends bought one because of my old one. I wish I had my old nosiy one back and had never purchased the upgraded Model B70.
Cons: Cannot Store It, Complicated, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Great brewing system!
on June 20, 2011
Posted by: Coffee Drinker
from Haddonfield, NJ
Verified Purchase:No
Great brewer, easy to use and very reliable. Enjoy its versatility. [...] Thanks!
Pros: Easy to use, Multiple Settings, Durable, Stylish, Fast, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com