Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
2
Another one lost
on September 17, 2010
Posted by: cyn
from San Diego
I will try another type. This one went down three times, we followed the instructions for scaling and got it working again twice, but then it went down a third time and that was it. I like the cups, and will certainly follow the warranty for whichever one I get next.
Cons: Fragile, Didn't last a year
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Good Machine but bad reliability
on September 17, 2010
Posted by: NCS
from Armonk, NY
The machine is great except I am on my third unit. My first failed after a few months. The replacement failed after two more months. Keurig was great and replaced them. The support people were really helpful. My only complaint is they need to build them to be reliable.
Pros: Easy to use, Stylish, Accommodates All Cup Sizes, Multiple Settings
Cons: Unreliable
No, I would not recommend this to a friend.
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
4
I would buy this product again!
on September 16, 2010
Posted by: TAMF09
from MA
I logged onto the website today to see what new models were out. I love my Platinum but wanted to see what is new. I have had this one for two years and just love it. At our house we could not live without it. The only down fall I have had is that it shut off on us a few times. Other than that, no problem and very reliable. I read from another comment about now leaving the cups in the machine. We have done that several times. That's probably the few times it must have clogged and shut off. Thanks for the information.
Pros: Easy to use, Durable, Stylish, Multiple Settings, Accommodates All Cup Sizes
Cons: Has shut off a few times
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Disappointing Quality
on September 16, 2010
Posted by: TCW
from New Jersey
Bought this unit as an upgrade to an old B100 brewer (original Keurig home unit). That old unit still functions after many years, but this "Platinum" unit is now dead after less than 16 months. Unit will not brew at all - pump appears to have died, or else the internal valves have failed. Should have known it was going to croak when it started brewing cups with less water than requested. Poor quality for the money.
Pros: Accommodates All Cup Sizes, Multiple Settings, Easy to use
Cons: Fragile, "Made in China", Poorly designed internals
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Don't wait for de-scale words to show up
on September 15, 2010
Posted by: Anonymous
from Fairhaven Ma
I love the brewer but don't wait for the descale words to show up to clean. Once the words show up on the brewer its to late. The brewer stops working. The brewer had been cleaned at least once, de-scale never showed up. Customer service could only provide a small discount on a new one due to it being past warrenty, however barely. Representative compared it to a car when the oil light goes on. I suggested it should be in the mannuel. Hey Keurig why have the de-scale words show up at all if they don't work. When talking to a friend after the fact I found out that it happened to her as well. Going to try again but very disappointed I have had 29.99 coffee brewers last as long as 10 years. These are way to expensive to only make it a year. I do love the coffee and the convience of the brewer. However I would not recomend to a friend without telling them about the problem in fact I have already done so.
Pros: Accommodates All Cup Sizes, Stylish, Easy to use, Multiple Settings
Cons: De-scale doesn't work
Written by a customer while visiting keurig.com
Customer Rating
3
Love this machine...
on September 15, 2010
Posted by: Marisa
from Oklahoma
We have owned our Keurig brewer for almost a year. We have hard water, but I use filtered water and a water filter in the machine. The machine quit working, said it was brewing but the motor wouldn't pull water from the reservoir. I called customer service FOUR times and they kept having to call me back. I cleaned the needles, de-scaled. The representative was not going to replace my machine because it was purchased on [...]! It was a brand new machine with a registered warranty. I LOVE this machine but I feel that customer service was RUDE! They are replacing my machine because I could not find any info in the warranty that states it is voided due to where the machine is purchased! My advice is to keep your receipt and register your warranty!!
Pros: Easy to use, Accommodates All Cup Sizes
Cons: HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
great product
on September 15, 2010
Posted by: trina
from glenoma wa.
i have had mine for almost a year and i use it everyday i have had no problems at all. its the best coffee you will drink and i would buy another just like it. love it
Pros: Easy to use, Multiple Settings, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Worth It
on September 15, 2010
Posted by: Bo on the Go
from New Hampshire
We have had ours for over a year. Use it everyday without issue. Better than any of the Drive thru coffee places around.
Pros: Easy to use, Durable, Convenient, Stylish, Multiple Settings, Fast
Cons: Bulky
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com