Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
2
Too much whiz and not enough bang
on April 20, 2011
Posted by: Dissatisifed in R.I.
from Charlestown, Rhode Island
Verified Purchase:No
When it works it's great. The fact that its not dependable is not so great. I descaled it when needed, but it has gotten worse as time went by. I've had mine over a year, but I've gone back to my old dependable coffemaker. I was hesitant to spend the money on it. I wish I'd listen to my inner self. Due to the problems I would say it's not worth the money.
Pros: Accommodates All Cup Sizes, Stylish
Cons: Not dependable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
CAN'T IMAGINE LIFE WITHOUT IT!!!
on April 19, 2011
Posted by: Lisa B
from Oklahoma City, OK
I love this machine and it is truly the ONE appliance we have that my husband and I can't live without. Bearing that in mind, you can be sure that when it stopped working I was so sad! My husband emailed Keurig and then spoke with someone and stated that something had to be fixed because his wife would die without her brewer..lol. We got a case number and phone number emailed to us and I called it. They took a small amount of information from me and then transferred me to a specialist. We spent a little time trying to trouble shoot my problem (maybe ten minutes). When that immediately didn't work she instructed me (to my delight) to send in only the casing for the K-cups and to throw the machine away as they were sending me out a new machine immediately and were marking that serial number defective in their system. I was so surprised it was so easy and uncomplicated. THEIR CUSTOMER SERVICE IS THE BEST I'VE EVER EXPERIENCED. Whatever problems others have had with their brewers, I will remain a customer for life for the wonderful customer service they provide. It doesn't get any better than great coffee AND great customer service! Cheers to you Keurig
Pros: Great tasting coffee, Accommodates All Cup Sizes, Stylish, Multiple Settings, Durable, Easy to use
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Don't waste your Money
on April 20, 2011
Posted by: CrashBurn
from Texas
Use it a couple times a day even for things like instant breakfast cereal. The first one broke within two weeks the vendor replaced it and the second one lasted 5 months. For this price it should be a lot more trouble free. No one should have to take a gamble when it seems everyone gets two weeks to a year out of a system, a year being the most we can expect is ridiculous. When I reflect on the sales data the 30 day guarantee should have tipped me off as to what to expect. I will be purchasing a different brand to see if someone else has their act together and can produce a dependable system. No more of my money will go into this system.
Pros: Convenient, Variety
Cons: Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Not worth the money
on April 22, 2011
Posted by: stevensgirls
from Stillwater, MN
Verified Purchase:No
I purchased my Keurig Platinum 14 months ago, and I have used it daily--several cups a day. Although this product brews the best cup of coffee I have ever had home brewed, it breaks down frequently. At this point, I seem to have a computer glitch that is causing my brewer to draw water continuously from the reservoir while also spitting it out the funnel. It doesn't stop until the low water sensor turns on or the machine totally shuts itself off. Of course all this is happening JUST AFTER my warranty ran out. I would not suggest purchasing this particular brewer, but perhaps one of the other models is better built. I don't know that I am willing to risk another [$] on a brewer that will only work for a year.
Pros: Accommodates All Cup Sizes, Multiple Settings
Cons: Breaks down regularly, HARD TO CLEAN, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Love this brewing system
on April 22, 2011
Posted by: Barbara
from Wakefield MA
Tried Drip - not hot enough. Tried percolator - wasteful in brewing one cup. This system is perfect.
Pros: Multiple Settings, Accommodates All Cup Sizes, Stylish, Durable, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Second Machine>Hope this one lasts!
on April 24, 2011
Posted by: Stacy
from Wyoming Valley, Pa
Verified Purchase:No
This is the second Keurig machine I have owned. I am waiting on Keurig to send my replacement of this model as I write. I bought the machine a year and a half ago. It worked perfectly up until a week ago, when it started to brew only half full cups of coffee here and there, then stopped brewing all together and began discharging hot water into the water reservoir instead of in my cup! Fortunately, Keurig extended my warranty and is sending me a new machine! They better for how mad expensive this machine is and what a small fortune they sell these kcups for....I hope I have better luck with this new machine! Keurig better go back to the drawing board and build a better machine! I have read many reviews on this model and people have the same problem/complaint I do.
Pros: Easy to use
Cons: Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Great when it is working!
on April 24, 2011
Posted by: K-cup lover
from Baltimore, MD
I love my Keurig and so does my husband, friends and family. However, I bought my first one almost 1 1/2 years ago and I am on my 5th one! Yes, you read right... I just received my 4th replacement last week. I did notice that there where some minor changes (upgrades) to the one I just received, like the mesh thing over the hole in the water reservior. Customer service is nice and tries to be helpful with the troubleshooting but my Keurigs have had a variety of issues. 2 had a problem with short cupping, 1 had a problem with shutting off and the last one had a problem with not brewing (it would say it was brewing, but no water came out). I did learn on my last call to customer service that the K-cup that are over inflated may cause a problem with coffee grains shooting up into the brewer when punctured by the top needle, so we know press them down to pucture the bottom of the k-cup first. We no longer use hot cocoa or tea k-cups as we where advised that some of the problems we had with past brewers my have been caused by them. I really hope this 5th brewer makes it to at least a year! Wish us luck! The only reason I would recommend this to a friend in spite of all my problems is that when it is working, it is great! Also, customer service does work with your well even though the calls can be a bit time consuming and annoying.
Pros: Stylish, Accommodates All Cup Sizes, Easy to use, Multiple Settings
Cons: Doesn't seem to last long
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Love this brewer!!!!!
on April 25, 2011
Posted by: Nanny54
from Lexington, KY
I had a B40 for 3 years and really liked it -- even gave it to my daughter-in-law. But the Platinum brewer does everything I could possibly want and I have retired all other coffee makers. It comes up really fast, shuts down on a timer (or not), brews water to 192 degrees for perfect tea using a K-Cup or a tea bag, has a huge water tank easily refilled, and I can easily find the cup size I want. I really like the little blue lights in the water reservoir. It's a workhorse with class!!!
Pros: Easy to use, Stylish, Accommodates All Cup Sizes, Multiple Settings, Durable
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com