Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
4
Another Replacement received today
on September 28, 2010
Posted by: Anonymous
from Bolingbrook, IL
Received my third replacement since January. I hope this one will last. Makes me wonder???? Love it when it works.
Pros: When it works, Easy to use, Stylish, Multiple Settings
Cons: All Cups sizes are good
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Woulda, coulda, shoulda....
on September 27, 2010
Posted by: duckdogger
from Phoenix, AZ
This platinum is 10 months old and has been dying for 2 months. Half cups, no cups, even during the cleaning cycles. The concept is great but the design and sourcing of critical components appears to be driven by cost instead of durability. The trend appears to be great reviews when new and all the poor reviews come after having used the product for a (too short )period of time. I do not know if I will replace in kind. In the interim I steer potential customers away as I am not risking my reputation on a questionable product. Come on Keurig, fix the flaws!!!!
Pros: Easy to use
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
The Modern Day Coffee Machine
on September 27, 2010
Posted by: Anonymous
from Toronto, ON
I can make a cup of tea and make a cup of coffee right after or a different flavor of coffee at any given time without wasting a whole pot of the same coffee.
Pros: Durable, Accommodates All Cup Sizes, Easy to use, No wasted coffee, Stylish, No washing, Multiple Settings
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
A Problem and Prompt Service
on September 26, 2010
Posted by: Anonymous
from Twentynine Palms
On the 22nd of September 2010 my B70 Keurig Coffee maker stopped functioning and my life and well being fell apart. On the 23rd I called Keurig to explain what happened. After patiently listening to my sad story of how I had tried to revive my dead coffee maker they said they would replace it. I asked them to hurry as my life was hanging by a thread. [...] to arrive and she would include tracking information. The next day, the 24th, as I arose from sleep craving a cup of coffee I needed to know where my B70 was,[...]on a truck out of Palm Springs (40 miles away) and on its way to me. Immediately my deep depression lessened by half knowing that I would be drinking properly brewed coffee in the afternoon. Around 3:00 pm the new coffee maker arrived[...]. I quickly unpacked it, set it up, ran the mandatory first cup of water and then brewed a cup of Kenya coffee. My world was again on track with my imminent demise having been averted by the prompt action of Keurig customer service. Their service is now the standard by which I will judge all other companies I have to deal with.
Pros: Customer Service
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
No longer Quiet
on September 26, 2010
Posted by: Skiddish
from New Jersey
Just got my 3rd replacement for the Platinum Brewer. The 1st stopped working after a month, the second never worked out of the box (pump issue) and now the 3rd one is loud. Not as loud as the original brewers but this sure is not a Quiet Brew Technology. [...] No more Keurig units for me!They are designed well using inferior parts as most anything that comes out of China does.
Pros: Accommodates All Cup Sizes, Stylish
Cons: Too loud, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Disappointed
on September 25, 2010
Posted by: MellieB
from NH
I used my Keurig daily for 1 cup, 2 on weekends and still it only lasted 18 months. For these prices I would expect to get a lot more use out of it. Even though I descaled frequently, it would still stop brewing or only brew a half cup about every 2-3 months even with my limited use. Now the power doesn't come on at all. Very disappointed and will be looking for another brand
Pros: Accommodates All Cup Sizes, Multiple Settings
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Had problems since day one
on September 24, 2010
Posted by: MrsNel0721
from Monroe, La
I bought this machine in December 09'. I had problems with it automatically. It finally started working "normally" for a few months. THEN, it started brewing only 2 or 3 ounces at a time. You set it to brew right after and it brews 10 ounces when you only set it to brew 8. Cleaning up the overflow was very annoying. As much money as I paid for this machine I was very disappointed. [...]After I unclogged the needle with safety pin and descaled my brewer it was fine. WELL 2 weeks later. Not so much. It was messing up even more than last time. When I went to brew one 8 ounce cup of coffee it brewed ALL THE WATER non stop and then shut off by itself. I called customer service right away. Again, no problems with customer service. They were great and sent me a new machine. Got it in 3 days. I'm hoping I will not have any problems with this one.
Pros: Stylish, Easy to use
Cons: HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Don't judge a book by its cover
on September 23, 2010
Posted by: Anonymous
from Atlanta, Ga
[...]
Pros: Easy to use, Accommodates All Cup Sizes
Cons: HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com