Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
3
"Periodic malfunctions"
on October 3, 2010
Posted by: Road Racer
from Derry, NH
This Platinum Coffee maker was great for a year, then it started to malfunction. On start up it would go through the motions and noise but no water would come out. This would happen 5 or 6 times then it would start working again. It would do this every morning.
Pros: Accommodates All Cup Sizes
Cons: Does not always work
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Loved it, but 10 months after...
on October 2, 2010
Posted by: Blueberry
from LA, CA
Bought it about 10 months ago, but in the last few weeks it's not working properly - gives me 1/2 cup coffees, and shuts off halfway through brewing a cup. Somehow the SIZES got messed up, and now the smaller size gives me a larger cup! I'll be calling their customer service tomorrow, I really really hope it's easily replaceable!
Written by a customer while visiting keurig.com
Customer Rating
5
absolutely love this machine!
on October 2, 2010
Posted by: Debster51
from Midland,TX
I absolutely love this machine! I have noticed that when the k-cup is pierced prior to brewing that tiny particles get lodged in the brewing ports. I cleaned out the 3 ports and then started to poke a hole in the top of the k-cup with a toothpick to release some of the air before placing into the unit. So far so good.No problems to report.Again..I absolutely LOVE this machine
Pros: Durable, Multiple Settings, Accommodates All Cup Sizes, Stylish, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
I would buy this product again.
on October 2, 2010
Posted by: Tess
from Granada Hills, CAlifornia
Easy to handle, easy to clean and it's perfect for home and office.
Pros: Stylish, Accommodates All Cup Sizes, Multiple Settings, Easy to use, Durable
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
Worst system ever
on October 1, 2010
Posted by: catnip
from New York, NY
The original model of the Platinum brewer was loud but worked for a while before it broke down. The newer model that has the iced tea function broke down within 3 months of use. Specifically, it would output less and less coffee. I had it replaced and within 3 months it broke down again with the same problem. At this rate, I will go back to drip coffee and not recommend Keurig altogether.
Pros: Single-serve
Cons: Breaks down in 3 months
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Not worth the trouble.
on October 1, 2010
Posted by: dilyhe
from Dimondale, MI
We went through three Platinum brewers in 9 months, which is unacceptable. Bought the first one last December; had to return it to the store in February, in exchange for the same brewer. Then had to return the 2nd one in April, [...] so we exchanged once again for the same Keurig brewer. SURELY, we thought, we wouldn't have the same problem with a 3rd brewer...but we were wrong! Now mind you, we only used the brewer for 3 or 4 cups per day, and always used filtered water. But each brewer had the same problem: failing to pump water from the external tank into the internal tank, then shutting itself off. In addition, it would sometimes short one cup of coffee, then overfill the next. Occasionally, it would shut itself off the very second the cup was filled. So on this third brewer, I called Keurig about these problems. On my first call, they talked me through a very simple procedure which supposedly "re-set the sensor". I was told if the problem continued, to call them back, and they would replace the brewer. It worked fine for about a month, then returned to the same old problems, so I called them again. On this 2nd call, however, there was no "specialist" available to help me, but the lady who initially took the call asked me about cleaning the exit needle, and about de-scaling the brewer. They did return my call within days, but I missed that one. I had already cleaned the exit needle, and decided to de-scale the brewer before calling them back. I also waited a few weeks, to see if the brewer's performance would improve, but it continued to get worse. When I did call and talk to the "specialist", I mentioned that, on my previous call, I was promised my brewer would be replaced if it continued to have problems. I also told her about the preventative maintenance I'd already performed. She then had me clean out the top needle, and afterward run a few cups of water through, but there was absolutely no sediment. She then asked me if we used city water or well water. I explained that we had well water, but we used a reverse osmosis filter system which had never allowed scale to build on a previous brewer. But she insisted that, even with the filtered water, minerals and scale were still building up inside the internal tank, and that we should have been de-scaling the unit every single month! I told her the owners manual says it should be de-scaled every 3 to 6 months, so how would I know to do otherwise? I also mentioned that on my first call to Keurig, I was told our brewer was from a "batch" manufactured between December and February, which had the pump problem. However, on this last call, the specialist said that no, my brewer did NOT come from that particular set of problematic brewers. She insisted that Keurig stands behind their warranty, but they would not agree to replace my brewer at that point. I reasoned that Keurig has perhaps had to replace quite a number of these brewers, and now they are being more hard-nosed about offering that option. It's very frustrating to have tried THREE of these Platinum brewers, all exhibiting the same problem within 2 months of purchase/exchange. I finally decided enough is enough! We returned this 3rd brewer to the store, and this time bought a completely different brand brewer, one with an excellent reputation and a much longer warranty. I have noticed that, after some unfavorable reviews, Keurig places a sort of disclaimer that seems to imply the brewer problems stem from customer negligence or misuse. Please, Keurig...this just adds insult to injury!Keurig, I am not impressed. In fact, this whole experience has left my husband and I with a very frustrating and disappointing impression of your company.
Pros: Stylish
Cons: Undependable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
I love my Keurig
on September 29, 2010
Posted by: samdman84
from West Palm Beach, FL
This is my second brewer. The first stopped brewing after about two months. I've had this one for about 6 months, so far it has failed to dispense water when I pressed the brew button three times. Each time, I had to turn the brewer off to restart it. To my surprise, it dispensed enough water to equal two large cups. The first time I did not expect the overflow, but I was prepared the next two times. I still love my brewer.
Pros: Stylish, Easy to use
Cons: Durabilty Quality
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Worst investment ever.
on September 29, 2010
Posted by: ElizaLovey
from Seattle, WA
Quite literally the first day after bringing it home, it broke. Barely able to squeeze out my 2nd cup of coffee before it sounded like the water wasn't being pumped out. Upset doesn't even begin to describe how I'm feeling. I couldn't be more disappointed and livid. Buyer beware. That is all.
Pros: Stylish
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com