Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
3
Great machine & coffee but unreliable.
on March 13, 2011
Posted by: Dan
from Erie, PA
This unit worked great for about 3-4 months until one day it stopped working. It sounded like the water pump had trouble pumping. Called customer service and they are sending me a new one within a week which is great! A++ customer service, one of the best I've seen.However, my only problem is that it seems that a lot of people are having this problem and that I will have it again. I really wish they would fix it, especially with so many customers dealing with it. I would recomend a different model and to stay away from this one, seems to be the defective one.
Pros: Accommodates All Cup Sizes, Easy to use, Stylish, Multiple Settings
Cons: Fragile, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Excellent time saver
on March 15, 2011
Posted by: DMN
from Forest Lake, MN
I love Keurig! I love that I can brew a cup whenever I want and don't waste half a pot! It's so convenient for us in the morning and saves us from by coffee from a gas station! We've only had it for a week now and haven't had to clean it yet but so far I just love it!
Pros: Accommodates All Cup Sizes, Multiple Settings, Easy to use, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
We love our Kuerig!
on March 17, 2011
Posted by: Mark
from Universal City, TX
Great little machine. We use bottled water for it and that may be the difference. No problems at all and we drink alot of coffee.
Pros: Multiple Settings, Stylish, Accommodates All Cup Sizes, Durable, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Garbage
on March 19, 2011
Posted by: JCS
from Chicago, IL
Item does not last even 1 yr. On my 3rd unit. Allot of people have trouble with these units. They keep giving away replacemnet units so people will still buy the coffee.
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Love it but this is my fourth one
on March 22, 2011
Posted by: Hink
from Maryville, TN
Love it but this is my fourth brewer. All have had different problems, one leaked in the water reservoir tray, one the pump quit, the last one made it a year and one morning it just had no power. On #4 now, if this one has problems I may consider doing something different.
Pros: Accommodates All Cup Sizes, Easy to use, Multiple Settings, Stylish
Written by a customer while visiting keurig.com
Customer Rating
4
Love the Concept
on March 28, 2011
Posted by: Doc
from NJ
Verified Purchase:No
Great concept. Beats making a whole pot of coffee and only drinking half of it. Make one cup in less than a minute and go. It is consistent and brews great coffee but its just a matter of time as to when it will stop working. I have had 3 brewers so far, one of which is is no longer made and the replacements were upgraded to the next available model. Currently awaiting brewer #4. Brewer #3 lasted 5 months despite being cleaned 3 times since "purchase". It is good to know that Keurig will stand behind their product, but it is an inconvenience to know that this will happen but the question is "when". Can the issue be fixed?
Pros: Multiple Settings, Great Warranty, Consistent, Cost Effective, Accommodates All Cup Sizes, Easy to use, Durable
Cons: Consistent
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Excellent idea...Needs better machines!
on March 29, 2011
Posted by: Mikki
from Boston, MA
I love the Keurig system and coffee! The service is the best. Keurig replaces my broken machines when needed! You don't get better than this. However, improvements in the system are needed. I've had a brewer since 2009 and this is my third machine. It's frustrating when the machine breaks down even though I've followed all the recommended maintenance on it. I've come to rely on the machine so when it doesn't work we go without coffee and tea. I find it frustrating to have to repeat all my information to the person who answers my call and then again to the technician. The technicians don't know all the same tricks to the machine, either. Each time I call I find out a new one. If I knew them all, I may not have to call at all. I have an industrial machine at work and that thing is fabulous! It is used constantly all day long. I think in the few years we've had it, it has had to be replaced twice, but the company picks it up and puts in a new one. There isn't multiple phone calls to try to repair it. We just get a new one. I'd love to have the industrial one at home. Anyway...regardless of all the snags, I wouldn't want another system again. I'll just keep hoping that the machines continue to improve and that the Keurig service team stays the same!
Pros: Easy, I love the concept, Covenient
Cons: Needs to be perfected, Breaks down within a year, Secret cleaning spots, Fragile
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
Miserable
on March 31, 2011
Posted by: Java Fueled Anger
from Hopkinton, MA
We are on our fifth in two years ( to their credit they keep replacing it ). How a company can continue to produce and sell a product with a defective pumping system is beyond me. Save your money.
Pros: Great for about 2 months
Cons: PUMP
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com