Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
SIMPLY THE BEST
on November 6, 2010
Posted by: Sandy
from Mary Esther, FL
I don't know how I ever lived without this coffee maker! It makes the best cup of coffee. I purchased my Keurig a couple of months ago. I love the various types and flavors of coffee offered. I haven't found one yet I don't like. I also love my personal K-cup for my Starbuck and Dunkin Donut coffee too. I am buying my daughter and son-in-law a Keurig for Christmas. I know they will love it just as much as I do. Thanks Keurig for such a wonderful product!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Worth Every Penny!!!!
on November 5, 2010
Posted by: Steph the Coffee LOVER
from Austin, TX
We use our brewer everyday. We got it last Christmas and it recently stopped working... We were so frustrated--- but 5 minutes with customer service and they honored the warranty, no hassle and are shipping us a new brewer as a replacement! We are thrilled with the service and our entire Keurig experience. Customers for life, no doubt!!!
Pros: Convenience, Flavor, Time saving, Variety
Cons: Some technical issues
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Good Product with Care
on November 5, 2010
Posted by: Linda
from Renton, WA
I had my first one for about 8 months. Worked great, but like other reviews on this site, it would only 1/2 fill a cup no matter what size setting it was on. Customer Service was fantastic, eventually replacing it with a new one. I now run a couple cups of just water each day after the busy morning usage to keep the needles unclogged so it doesn't start doing what the old one did. Hopefully, that will keep it running fine.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
#2 and so far, so good...
on November 4, 2010
Posted by: Coffee lovin' gal
from Yorktown Heights, NY
My husband and I rec'd the SE brewer for Christmas last year. We each make 1 cup during the week, 2-3 on the weekends. By August it started to shut itself off after every 2nd cup or not brew at all. Had faithfully cleaned needles and descaled every 3 mos. Finally called Keurig in October and after running through the usual maintenance it started shutting off a week later. I called back and they replaced with Platinum Edition. So far so good. Even quieter than SE and brews the right size each time. I was fortunate in that both experiences with Customer Service were very positive. They were professional and courteous, which they should be if they get calls like this regularly! Keurig: please improve your quality control. This is a great convenience and makes excellent coffee...when it works!
Pros: Love the convenience, Love the variety, Love The Taste
Cons: How long will it last
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Love, love, love my new Keurig!
on November 4, 2010
Posted by: Smiling Kathy
from Portland, OR
We used to throw away coffee everyday because we could never get the measurement right to make a perfect small pot! Now, we enjoy a perfect cup of coffee, tea, etc. every day!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
brewer so-so[...]
on November 3, 2010
Posted by: mike d.
from nh
my platinum worked great for 9 months, then it died. tried everything to get it to work, but it would only sputter, and then spit out a few tablespoons. [...]
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Please Figure it Out!
on November 3, 2010
Posted by: Lux
from Woodstock, ON
We are on our sixth (yes, sixth) brewer in less than 5 years. Two have been replaced under warranty and the other three all died within days of warranty expiry. We brew maybe three cups of coffee per day and find the never-ending hardware expense to be ridiculous. We would glady fork over several hundred dollars more for a brewer if it would just do what it is supposed to do...and do it again tomorrow. When is Keurig going to figure out that consumers will pay a lot of money for a brewer, if only it was reliable? They have a fantastic concept with single cup brewing but are going to kill it with sub-standard quality products.
Pros: Awesome concept
Cons: Terrible Quality
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
This is the best!
on November 3, 2010
Posted by: The new coffee lover
from Scottsdale, AZ
This is my third Keurig but not because any have stopped working. I keep giving them away to family and friends because everyone loves the coffee so much. I now have this one and it had worked perfectly for 5 years with very little maintenance. We love being able to choose our favorites, either decaf or regular. And it makes great iced tea. We used to grind our own coffee - what a mess! And this tastes so much better. My husband got the commercial Keurig for his office and they love him for it.
I would recommend this to a friend!
Written by a customer while visiting keurig.com