Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
4
Fabulous Customer Service!
on January 26, 2011
Posted by: LJ
from Denver, CO
Verified Purchase:No
Love this brewer....the only problem is that it seems to go kaput after a year. This is my third brewer. Makes fabulous coffee...easy...looks great. Keurig needs to figure out how to make this unit last longer! Customer Service is great! A real plus!! They replaced my non-working unit even though it was out of warranty. Free of charge too! My unit kept saying "de-scale" and wouldn't make coffee. They walked me through all the steps that I had done on my own and it still wouldn't work.As long as Keurig has fabulous Customer Service, I'll continue to purchase the brewers as they make the best coffee around! They just need to figure out how to make more durable.
Pros: Accommodates All Cup Sizes, Easy to use, Multiple Settings, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Don't buy this model
on January 28, 2011
Posted by: Kgc1377
from Boston, MA
Verified Purchase:No
My first brewer that is the limited edited, last 6 years. Bought this model and started being unreliable after 6 months. I work 3 shift as a nuse in a hospital in the ER, so i need my coffee! Sometimes it wouldn't brew. So you had try brewing it a couple of times. Called customer service and they where no help. I order all my kcups from them all the time. You would think they would help me out. Especially if I'm spending [$] on a coffee maker. Very disappointed!
Pros: Stylish, Multiple Settings, Easy to use, Makes Good Coffee
Cons: Worked good for 6 months, Limited Cup Sizes, Unreliable, Doesn't brew everytime, Complicated, Customer service no help, Fragile, Doesn't fit travel mugs
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Necessary Appliance
on January 27, 2011
Posted by: Cheap
from Lake Havasu City, Az
Verified Purchase:No
LOVE MY KEURIG. When it wan't working(kept shutting off) I panicked! Customer service is amazing and worked me through it. Love, love love it. Have a problem with coffee out at diners when traveling as have now gotten use to the "good stuff"
Pros: Accommodates All Cup Sizes, Multiple Settings, Stylish
Cons: Problem shutting off
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Great Brewer LOVE LOVE
on January 27, 2011
Posted by: Amma
from California
Verified Purchase:No
We use our brewer everyday several times a day! We love ours so much that we have our friends addicted also. Everyone loves the variety of k-cups. including the new addition of the Hot Apple Cider!
Pros: Multiple Settings, Easy to use, Durable, Accommodates All Cup Sizes, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Wish I had one everywhere I go!
on January 28, 2011
Posted by: IUNut
from Nevada
Love the coffee so much I have sent one to my inlaws and recommend to everyone I meet. Plenty of K-cups that meet my tastes and specialties for about any taste you could have. Love the Extra Bold cups for my larger mugs and travel cups. Now just need to buy another for the camper and I am set. Purchase the Charcoal filter set and never worry about your city water flavoring your coffee.
Pros: Accommodates All Cup Sizes, Durable, Stylish, Multiple Settings, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Afraid to love it more than I do!
on January 28, 2011
Posted by: Retel
from Vancouver Canada
Oh, how I adore this machine so far. I've only had it for about 3 weeks now, but it's a HUGE hit in my house. Reading reviews however, I'm so afraid of what seems to be the inevitable breakdown! I drink a few cups of tea everyday, and love being able to brew a fast one in the morning for my commute to work! My husband has stopped his morning trek to McD's for coffee, and grabs a cup at home now. My son loves the hot chocolate... Oh Please my dear Keurig, don't fail me like you have failed others!
Pros: Stylish, Accommodates All Cup Sizes, Easy to use, Multiple Settings
Cons: Bad reviews
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
great machine, great help when it broke
on January 30, 2011
Posted by: coffee lover
from Philadelphia, pa
Verified Purchase:No
received this as a gift for christmas. It worked great for 8 months, then it stopped brewing. Called the customer support number and they sent me a completely new machine with no problems!
Pros: Accommodates All Cup Sizes, Stylish, Multiple Settings, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
No Regrets!!!
on January 30, 2011
Posted by: Angie
from Schenectady, NY
My husband and I both use this at least once a day. It is easy to use and the K-cups are delicious. My husband is NOT a coffee drinker but Loves the Hot Chocolate K-cups. We also use the machine daily as a quick and easy source of hot water for oatmeal, lunches and tea. I would absolutely recommend this product!
Pros: Stylish, Durable, So easy to use, Easy to use, Multiple Settings, Accommodates All Cup Sizes
Cons: No cons
I would recommend this to a friend!
Written by a customer while visiting keurig.com