Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
4
Significant Timesaver
on November 20, 2010
Posted by: Deb
from Columbia, MD
I absolutely love to use my Keurig for coffee and tea daily. We use the travel mugs for coffee on the go. I no longer waste pots of unused coffee in the morning. For those who commented on descale, it is important to use filtered water rather than tap, especially if your water has a lot of lime or calcium deposits. It will decrease the need for cleaning.
Pros: Easy to use, Accommodates All Cup Sizes, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
So far so good
on November 20, 2010
Posted by: Temens
from SOCAL
Have used this machine for about a week and LOVE IT easy to operate and all the way around just a great invention. At this time no cons yet.
Pros: Stylish, Easy to use, Accommodates All Cup Sizes, Multiple Settings
Cons: None yet
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Only OK
on November 19, 2010
Posted by: Mom of 3
from Arizona
This coffee maker seems great and exciting at first, but upon closer inspection is not a great deal. The k-cups are not only expensive but wasteful. We throw out so many little plastic things with this, and while its an alternative, the fill-your-own cup doesn't work great and is messy and impractical for multiple uses. It is a good product for quick on the go cups, but mine has been never worked quite right either. I've had to descale often (despite using RO water), which is a lot of work, been "shortcupped" a lot and I don't like the fact you cannot drain the water completely out of it for storage. Keurig does have excellent customer service, though, so while I cannot say you should definitely buy this brewer, the company is a good one.
Pros: Easy to use
Cons: Wasteful, HARD TO CLEAN, Expensive
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
A BAD EXPERIENCE
on November 18, 2010
Posted by: Jerry
from Highlands Ranch, CO
I bought the Keurig Platinum Coffee Maker to replace a Keurig Special Edition Coffee Maker that I had been using for the past year. After setting up the new coffee maker it worked perfect for five days. The sixth day it would only fill the cup 1/4 full. I cleaned it as described in the instruction manual and it still did not work. Brought it back to [...] and purchased the Cuisinart SS-700 Keurig Coffee Maker and am thoroughly satisfied with it. No problems whatsoever. For the difference in price, get the Cuisinart. You will save yourself a lot of trouble and be totally satisfied.
Pros: None
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Loved it when it worked!
on November 17, 2010
Posted by: Luv2drinkcoffee
from San Diego, CA
The machine worked great for nearly a year at my residence. However, it started "clogging" (we tried to clean the machine per the instructions but it did not help)and ever since the machine does not fill up the coffee cup. When I use the machine, I have to turn the machine on and off to keep brewing..very time consuming. This is frustrating since I paid good money for this machine. Other than this problem, the machine brews great coffee at the right temperature.
Pros: Initially a great machine
Cons: Does not work properly
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Doesn't Last
on November 16, 2010
Posted by: coffeenut
from Elkhart, IN
I bought my first B70 in January of '10. It worked until March, when it stopped brewing full cups of coffee. At that time, Keurig customer service was extremely helpful and sent out a replacement right away. 2 weeks ago, the replacement B70 started acting up, and would not brew anything unless I brewed a water cycle first. I called customer service, and there was quite a difference in the attitude of the technicians from the first time. Yesterday when I called, they had me clean out the holes that the water and coffee pass through, which was unhelpful, because I told them I could see through the holes, they were not clogged, and the machine was able to brew water just fine. They told me to call back if I still had problems. Obviously, I had the same problems today, so I called back. This time, the technician told me that I just had to leave my machine on, ready to brew, 24-7. We are an energy-conscious household and that's not an option for us. She would not agree to replace the malfunctioning brewer. Luckily, talking to a supervisor helped, and they agreed to replace my defective unit, but this time I have to go through the trouble of sending back the malfunctioning unit. My first customer service experience was what saved my opinion of Keurig until now, but having just gone through a MUCH less-satisfactory experience, I would say invest in a more reliable coffee brewer. It hasn't even been a year since I first bought my B70, and I'm on my third machine. If the attitude of Customer Service continues to decline, I fear for those who may get stuck paying so much for a brewer that won't last.
Pros: Relatively Quiet, Brews well when it works, Looks good
Cons: Problematic, Doesn't last
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Getting ready to buy my second
on November 16, 2010
Posted by: Sandi B
from Virginia Beach, VA
I've had my Keurig for about 18 months and until today it's worked great. I use it daily for 1 to 3 cups each day. A few months back it started brewing smaller amounts of coffee but after I descaled it worked fine. This morning it would not brew. "Brewing" was displayed but no coffee came out. I will go home and try cleaning/descaling to see if that helps. If not I'll buy another. I cannot go with good coffee in the morning! I just hope my next brewer does not have all the issues folks are writing about here! All in all I'm very happy with it, I do wish it has lasted longer though. For the price you'd think it would!
Pros: Stylish, Great coffee, Convenient
Cons: Durability
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Very Poor Quality
on November 16, 2010
Posted by: New Tim Horton Drinker
from Maine
This machine provides a great cup of coffee, when it works. Keurig needs to wake up and respond quickly to customer complaints. I have had every single problem with my Platinum that have been listed. I am on my third brewer. I'm not sure how Keurig expects to keep loyal customers like us. They need to fix the problem or there will not be any customers left to sell brewers too.
Cons: Machine Rarely Works
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com