Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
Worst product I every owned!!
on November 22, 2010
Posted by: Upset customer
from Wisconsin
This is the worst product I've ever owned!! We have had 2 of these machines fail and another one is curently being replaced because of issues dealing with the machine turning off, or the machine not brewing coffee after pushing the BREW button. After the last machine broke, I asked to get my money back, but customer service told me that the only thing they could do was exchange the unit...no thanks. Don't EVER buy any of these products unless you want to send them back every 2 to 3 months.
Pros: None
Cons: Bad Customer Service, Fragile, Broke every 3 months
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Great Brewing System While It Lasted
on November 22, 2010
Posted by: Sack
from Poland, OH
I was about to replace this brewer with a new one until I read the reviews online. The brewer was used for approximately 18 months and made excellent coffee until suddenly it stopped brewing. After following all the trouble shoot hints in the manual to no avail, I called customer service. Although the techs were nice, they immediately implied that the brewer had not been properly maintained. They made it sound like my problem was unique to Keurig. Long story short, the brewer was out of warranty and would not be serviced by Keurig. They offered a discount on a replacement brewer, and I decided to make a direct purchase from Keuring. Before doing so, however, I got on site and starting reading the reviews. I was shocked to see how many other folks had encountered my same problems with their Keurings - not just once but sometimes multiple times. I trusted the Keurig brand, enjoyed the guality of the coffee brewed, but cannot justify the replacement cost when historically the life span is short and they are not repairable.
Pros: Multiple Settings, Accommodates All Cup Sizes, Easy to use, Stylish
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Best brewer not to waste coffee
on November 21, 2010
Posted by: RRushing
from West Monroe, LA
Best single cup system, such a good use of coffee, no wasted coffee. My friends see mine at home and get one themselves.
Pros: Easy to use, Multiple Settings, Accommodates All Cup Sizes, Durable, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Very disappointed
on November 21, 2010
Posted by: Stephanie
from Philadelphia, PA
We are on our third brewer in 11 months! The two brewers we had both stopped working for different reasons, making me believe it's the build, not something on my end. The first brewer just kept turning off and wouldn't brew. This brewer short cups, then brews a thimble sized amount and the just stops. I follow all the guidelines in the manual as far as water and filters go. Every time I call customer service they make me go through the same troubleshooting. I can understand why, but when I'm calling for the same reason in less than 3 days, I shouldn't have to troubleshoot. My mother in law feels awful because it was a Christmas gift from her. If this last one breaks, I'm done with Keurig. I love the ease of use of the machine, the assortment of K Cups, and the travel mug setting. Otherwise I wouldn't wish this frustration on anyone.
Pros: Easy to use, Accommodates All Cup Sizes
Cons: Unreliable, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
I Forgot What I Did Before I Had This
on November 21, 2010
Posted by: Adam Henry
from MN
I Loved This Thing And I Was Glad That It Had Lots Of Coffees Even If There's 1 Or 2 Things I Hate Its A Good Thing To Get
Pros: Accommodates All Cup Sizes, Durable, Stylish, Multiple Settings
Cons: Cant Froth, Complicated
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Not Durable
on November 21, 2010
Posted by: Patrick, Sr
from Reisterstown, MD
I enjoy the product when it works from consistent stand point. However, this is my fourth Kuerig - it seems after a year of use - it starts to have problems filling the cup to the proper setting - even after descaling the product on a 8 week schedule. Buying a new product every 18 months is not good business.
Pros: Accommodates All Cup Sizes
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
LOVE!!!
on November 20, 2010
Posted by: Jessica
from Brooklyn, NY
I can't say enough about my Keurig. I bought it a year ago and have not had a problem since. It could not have come at a better time. I was always an avid coffee drinker, visiting DD at least once a day. When my daughter was born last year that all came to a screeching halt because I couldn't lug a newborn to DD every day in the middle of winter. Also, I was never one to make my own coffee at home, I never liked it much and it didn't make sense to make a whole pot just for one person. Needless to say life with a newborn and no coffee is dreadful! So, in comes Keurig and my life is saved! With the auto on/off feature, the pot is ready as soon as I wake up. There is nothing better than not having to wait for coffee when you wake up! The selection of coffee is amazing, everyone in my family loves all the flavored k-cups. All of my family members are big coffee drinkers too but were skeptical about the Keurig. After using mine just once, my aunt, grandmother, mother, and mother-in-law all went out and bought one within days! Its impossible to live without. I have not had the pleasure of dealing with customer service yet but I hear that they are more then helpful!
Pros: Durable, Stylish, Easy to use, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Disapointed with the Platinum
on November 20, 2010
Posted by: Just want a cup
from Torrance, Ca
This is my Third Platinum Keurig...!!! and it's because they keep breaking down. I have five friends who all have Keurigs that have all had the same problem, they are each on their second units. What is going on with this product??? Why do I still have one, you ask? Keurig has great customer service and sent me a new one. I hope it lasts. Here is how it all starts.....first, the cups become smaller and smaller ie. less coffee is being brewed. Then the machine shuts off after making a cup or while it is heating up the water. Funny thing is that all my friends are having the same issue. And yes, I have been diligent about cleaning the thing and descaling it. It truly is a great invention...I hope they work things out to make the product more reliable.
Pros: Multiple Settings, Easy to use, Stylish
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com