Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Love my Keurig! Best cup of coffee ever!
on December 15, 2013
Posted by: coffeelover
from Detroit, MI
We received our Keurig as a wedding shower gift. We couldn't be more happy with our new brewer. My fiancee and I both love coffee & drink it on a daily basis, several times each day. But we often found ourselves waisting large amounts of coffee when we brewed with our regular pot. So we decided to give the Keurig a try! I'm so glad we did! My fiancee is a bit of a "creature of habit" and does not adapt well to change, so he took a little getting used to. After I carefully read the directions and demonstrated a few brews for him, he was brewing coffee in no time! We use both the packaged K-cups as well as the insert for ground coffee. Both taste exceptional and are ready in a flash. I don't find the machine excessively noisy and it looks great in our kitchen. I am very happy with our Keurig and ecstatic we made the switch!
Pros: Fast, Multiple Settings, Easy to use, Durable, Stylish, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Second Dead Keurig
on December 15, 2013
Posted by: Roamer
from Massachusetts
I liked this coffee maker when it was working but I've found after apx. 18-24 months it becomes unreliable and then stops working altogether. I'm willing to pay the extra expense for K-cups so I can have a quick cup of coffee without having to brew a pot but the unit is too expensive to replace every year or two. My second Keurig Platinum just died. I think I'll buy an electric tea kettle and a coffee press. Cheaper in the long run and more reliable than a Keurig coffee brewer...
Cons: Not Reliable, Pricey / Poor Value, Fragile, Doesn't Brew After 2 Year, Breaks Down
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Melt down
on December 15, 2013
Posted by: Melinda
from Orlando
my pot has a melted hole on the top! After one year! I paid a lot of money this pot. Not happy:-(
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Great Brewer With One Major Design Flaw!
on December 15, 2013
Posted by: pcworth
from Houghton, MI
I have a Saeco Superautomatic in my office, and a K65 for non-espresso drinks. Based on my experience with the K65, my wife and I asked for the K75 for Christmas. The unit works well, but what on earth were they thinking when they put the power button on the back? It is one of the dumbest design decisions I have seen in quite some time and really limits where you can put the machine. It should be on the front with like it is with the K65. Had I known the power switch was on the back, I probably would have gone with the K65.
Pros: Accommodates All Cup Sizes, Easy to use, Multiple Settings, Fast, Stylish
Cons: Power Switch On Back
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Good Model
on December 14, 2013
Posted by: Happy
from Virginia Beach VA
Had this model for over 2 years now without any problems.
Pros: Easy to use, Fast, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Not A Happy Customer
on December 13, 2013
Posted by: MochaMomPA
from Upper Darby, PA
I loved this system while it worked! I used it often for coffee and tea. My kids loved using it for hot chocolate. Just outside of a year and its warranty, it just stopped working! I cleaned it, descaled it, I even let it rest...nothing! It makes no noises indicting water is heating up. I cannot select a cup size. It does nothing. I begged for this machine and my husband got it for me for Christmas...he feels horrible and I gave away my remaking k-cups. I did advocate for one at my job, but told them to use it with caution. I'm just sorry mine turned out to be a dud.
Pros: Fast, Accommodates All Cup Sizes, Multiple Settings, Easy to use
Cons: Stopped working
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Great coffee makers, but don't last
on December 12, 2013
Posted by: rnfeelgood
from Tuscaloosa, Al
I have read many reviews on here about this machine not lasting which is my experience as well. The only thing different is I was sent a new one and mine was four years old. I talked to first person in customer support and yes, they did offer me one at a reduced price. When I told them I just wanted my fixed and I could not afford another one, they put me on hold to speak to an executive. That person offered me a new machine at a more reduced price and again I told them I was not out to buy a new one, just wanted mine fixed and heard they stand by their product. For a third time I was transferred to another higher up and finally, that person said she would send me a new one at no charge to me. I am getting mine in two days. Please do not accept the first offer you are given. They are trained to get what they can from you before just giving you another one due to their poor quality parts. My daughter in law had same problem and they sent her a new one. Just saying be smart and stand your ground. These machines should last more than a couple of years and descaling is bull , takes a long time and has to be done every 3 months. That is too much trouble to keep a supposedly great made machine in good working order.
Pros: Accommodates All Cup Sizes, Easy to use, Fast, Stylish, Multiple Settings
Cons: Fragile, HARD TO CLEAN, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Fresh cup every cup
on December 11, 2013
Posted by: Medium roast coffee drinker
from Austin, TX
I use my brewer everyday. I love this model better than my last. Love the water reservoir with the lid that flips open. So convenient It is so quiet. I like the removable cup shelf for accommodating a travel cup and easy cleaning.
Pros: Accommodates All Cup Sizes, Fast, Multiple Settings, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com